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“Better perks for Priority Club Members please”

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Crowne Plaza Auckland
Ranked #10 of 66 Hotels in Auckland
Certificate of Excellence
GreenLeadersBronze level
Singapore
Level Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Better perks for Priority Club Members please”
4 of 5 bubbles Reviewed 7 April 2012

We checked in on 29/3 and renovation work was still ongoing. Having read about the noise from other travelers, we asked for a higher floor and had a room on #21. Check in was a breeze. We could not hear any renovation noise but the noise of door slamming nearly drove us crazy. I love the pillow and bed. Very comfortable. Do note that wifi is chargeable in the room but you get 20 min free usage in hotel lobby daily. No free bottled water provided in room. The hotel is opposite Grand City Hotel, Sky Tower and Sky City Casino. It is linked to Elliot Mall, mostly Chinese selling clothes & accessories from Hong Kong, China & Korea. Good choice but not very cheap. Learn to bargain. The food court on level 1 sells authentic Thai, Korean, Japanese & Chinese food. A must try!

Negative points:

Called house keeping to tell them to change my sheets but found that it was not changed at all.

As my hubby is a frequent traveller and platinum priority club member, we have always been offered check-in in a special room with drinks offered (eg KL, Malaysia)and in many countries, complimentary late check out till 6pm. We were shocked to be told to check out at 11am, and after my hubby made noise, extended only till 2pm. They sure did not make us priority club members feel very special at all.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jglin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Guest Relations Manager at Crowne Plaza Auckland, responded to this review, 12 April 2012
Thank you for leaving your detailed feedback on trip advisor. We are pleased that we met your expectations in areas such as our speedy check-in, comfortable beds and 20 mins wifi in the lobby daily. You have also provided other travellers a good description of the hotel location and some of the nearby attractions in central Auckland.

Thank you for also pointing out some areas of improvement, we will be sharing this feedback with our team.

Our Priority Club Members are very important to us and the hotel is committed in ensuring that our highly valued members are recognised and are extended the many great benefits of the program. Please rest assured that you are special to us and I apologise that you were not made to feel that way on this occasion.

Thanks again for your feedback. We look forward to possibly welcoming you back again on your next trip to Auckland.

Best regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
Timaru NZ
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 April 2012

Great hotel, plush and spacious room with everything you would expect in a 4-5* hotel but with a little more sparkle. Super location - you are round the corner from the Sky Tower and once you learn the trick of the shopping mall/arcade you are just seconds away from Queen Street (main shopping street where all the airport buses drop off+pick up) without the noise of traffic and people.
Me and my dad stayed here for the speedway GP, turns out so did the riders, their crew, and half the spectators so it was FULL but that didn't show - we were checked in promptly (and a little early which we were really greatful for) and when I had no signal on the TV someone appeared straight away to fix it. The staff are pleasant and always smiling, I think thats what makes the Crowne Plaza stand out in comparision to some of the other Auckland hotels - that and the fact they have aircon that actually works (Auckland can get pretty sticky + humid).
I didn't try the room service or the restaurant food but it looked reasonable. The restaurant/bar area itself looked really nice and great for a special occasion or business meal .
I would recommend this hotel to anyone and I have no intention of booking a different hotel in Auckland for my next visit up.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samsams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

were all looked after, from the minute i organised a swift check in to a staggered check out, the hotel staff could not do enough for us. Breakfast was of excellent quality, the rooms very clean, roomy and well maintained. Bar staff, cleaning staff concierges and all the reception staff were A1.

if you are going to auckland..... stay here, the upgrading of the facade of the building is only a very minor hindrance!

Room Tip: as in most places the higher the floor the better the room
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidgoodchild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taupo, New Zealand
1 review
5 of 5 bubbles Reviewed 2 April 2012

i stayed on the weekend for the speedway and i thought the crowne plaza was wonderful anything i asked they did promptly amazing night sleep.
i have been to about 25 countries this was one of the best .
i am particularly fussy about where i stay and was more than impressed.
mr s. kelly

Room Tip: ask for one not on the road
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kellys46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andover UK
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 22 March 2012

My wife and I are just back from NZ trip and this was the worst accommodation we stayed in. Room OK, comfortable beds and central location near to Sky Tower (but there are several others). However, stay was spoiled by extensive refurbishment work outside hotel entrance. This was not only noisy and dirty but rendered entry and exit from hotel difficult. Wifi is chargeable at ridiculously high price - we suggest you go outside to any coffee shop where invariably free. We would not stay here again and recommend visitors avoid it until April at least when the outside work is due completion.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chrisandalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, 26 March 2012
Thank you for leaving your feedback on Trip Advisor. Please accept our apologies for the inconvenience that the refurbishment work has caused during your recent stay. We are applying our best efforts to try and minimise the impact on our guests. Construction work is scheduled for business hours only so nights are still restful for guests.

We appreciate your positive comments on the rooms and our great central location.

The hotel has 20 minutes free wifi available in the hotel lounge and lobby bar for all of our guests.

Thanks again for your feedback.

Best regards,
Guest Experience Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Auckland

Property: Crowne Plaza Auckland
Address: 128 Albert St | P.O. Box 6841, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Green Hotel in Auckland
#7 Family Hotel in Auckland
#9 Luxury Hotel in Auckland
#12 Business Hotel in Auckland
#14 Romantic Hotel in Auckland
Price range (per night): $191 - $480
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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