This hotel is in a great location. Right on the harbour, about a 10 min walk away from the cbd or ferries. There are several cafes, restaurants close by. The rooms are spacious however housekeeping is hit and miss. They virtually made bed and tidied bathroom sink only. Bins were never emptied and we were chasing them for provided milk, coffee and filtered water every day. Beds were super comfy with good pillows.
Breakfast is lovely with continental and hot buffet with a la carte selection as well. Unlimited barista coffees. Great service at breakfast.

The pool is heated and easy access with steps and rail.

Concierge didnt seem to know much. Kept telling us about tram which ran every 30 mins but then someone on street said it had been changed to run only on Sundays.
We had a major issue on our last night which was dealt with professionally and expediently. The staff particularly Lukas and Anastacia could not do enough for us and follow up by general manager when we got home was excellent.
Overall this is a lovely hotel, well situated with everything you want right there.
If you go to Auckland this is a perfect place to base yourself.

A reported "high profile" guest was coming to the hotel. The hotel team clearly lost control of the lobby with groupies all about the place, pandemonium, groups of men running thru carrying arms full of bottled water they brought from the outside, and crowding. It was not a pleasant experience during the afternoon of our stay as we could not enjoy the common spaces. Some "high profile" guest should not result in loss of control of the common areas of the hotel and make us "no profile" guests feel marginalized with the facility feeling like a football stadium rather than a high-end hotel. Our one-day stay was ruined.

Very friendly and competent staff. Great breakfast bar with gluten free options. Rooms comfortable good size. Big bathrooms with shower and bath. Great location close to harbour and city centre shopping and sights. Valet parking efficient and useful if a little pricey at NZ$50, but ok value compared to alternatives.