Bonjour kiwifarmer,
We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location, delicious food, and the wonderful service from our friendly and helpful ambassadors.
Furthermore, I am sorry to hear there was an issue with your view of the room. Our Junior suite rooms come with either an internal water view or city view, however we can update your preferences for the water view rooms. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8577-gr@sofitel.com should you have any further feedback or suggestions.
Thank you again for sharing your experience, and we hope to welcome you back in the near future.
With Warm Regards,
Dakotah Bishop
Guest Relations Manager