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jbparker2
Melbourne, Australia

Fabulous!

5.0 of 5 bubblesReviewed 6 Sept 2019via mobile
We absolutely loved this hotel. When we arrived we were informed that we had been chosen as guests of the day and as such we were upgraded to a Marina view room, given a complementary drink at the bar & breakfast the next morning! What a lovely surprise that was having left home very early for an early morning flight! We came back to our beautiful room after a walk to find a delicious cake waiting for us. We had room service dinner which was efficient & delicious. Breakfast the next day was fabulous with so much on offer as well eggs cooked to our liking, great coffee & wonderful staff!! Loved it all! The whole experience was a wonderful start to our NZ holiday!
Date of stay: August 2019
Trip type: Travelled as a couple
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SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review
Responded 6 Sept 2019
Bonjour jbparker2,

Thank you for taking the time to provide such a wonderful review following your stay at Sofitel Auckland. We always value feedback and love to hear about our guests' experiences. I am also glad you enjoyed being our guests of the day and our delicious full buffet breakfast!

We cant wait to see you again sometime soon.

Sincerely,

Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,662)
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Reviewed 3 September 2019

This isn't my first stay at the Sofitel Auckland Viaduct, and again, I've been totally impressed with this hotel. From my check-in to check-out, the service is seamless, attentive but not invasive. I had a superior room on the fifth floor, and it was beautifully presented and spacious. The bath tub is the perfect conclusion to a busy day! Thank you for once again exceeding my expectations.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank lesley502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 4 September 2019

Bonjour lesley502,

We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour.

We are delighted to read that you had an excellent stay and enjoyed the luxurious room, dreamy deep soaking bath and the outstanding service from our friendly and helpful ambassadors. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another Magnifique journey with us.

With Warm Regards,

Dakotah Bishop
Guest Relations Manager

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Reviewed 30 August 2019

Food was fabulous and plentiful. Staff were professional and attentive. The surroundings were lovely and relaxing. Having looked on where to go for a cream tea in the city, this one appeared as the best value and I had also been recommended it. It was a good recommendation.
To top it off, when I told them it was my mum's birthday, they brought out a little plate with some sweet treats and a candle with a message written in chocolate. If that wasn't enough, they also brought my daughter to collect the box and made a fuss of her seeing where the food came from. 5* without a doubt. Raffles in Singapore could learn a lot from this hotel!

Date of stay: August 2019
    • Value
    • Location
    • Service
2  Thank Joanne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 1 September 2019

Bonjour Joanne C,

I was so delighted to read your kind comments following your recent experience with us in Lava Dining for high tea. I am glad that you liked our beautiful surroundings and chose to spend your special occasion with us! We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have know that we got this right!

Thank you again for your kind feedback and I hope your next visit is as pleasurable as the last one.


Sincerely,


Dakotah Bishop
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2019

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 1 September 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 August 2019

Met by the door staff who offed to valet park the car at $45 a day, expensive. Check in was easy room was very nice junior suit, very well equipped and clean. It was let down by the views straight out over a coach park and building site. It had said when we booked water views.seems little point staying on the viaduct if you can see the harbour..My wife complained and we were moved to a room with a partial harbour view. I stay in Sofitels, a lot as it is my preferred hotel but this on doses not have an executive lounge which I was surprised at. Ate dinner in the restaurant food was excellent but again expensive, nice views from restaurant out over the harbour. The hotel is in a good position and only a short walk to numerous bars and restaurants around the harbour.. staff were very helpful and friendly.We booked the Spa for a massage which was good. Breakfast was very good choice of buffet or alcarte would I stay here again? With all the competition on the viaduct possibly.

Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank kiwifarmer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 1 September 2019

Bonjour kiwifarmer,

We very much appreciate you taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback about our great location, delicious food, and the wonderful service from our friendly and helpful ambassadors.

Furthermore, I am sorry to hear there was an issue with your view of the room. Our Junior suite rooms come with either an internal water view or city view, however we can update your preferences for the water view rooms. As we strive to continuously improve the quality of our services any additional feedback you could provide would be greatly appreciated. Please feel free to contact myself directly on h8577-gr@sofitel.com should you have any further feedback or suggestions.

Thank you again for sharing your experience, and we hope to welcome you back in the near future.


With Warm Regards,

Dakotah Bishop
Guest Relations Manager

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Reviewed 26 August 2019

Amazing service at the hotel. From the time you reach the hotel (they have an excellent porter who is a thorough gentlemen), to the staff in the restaurants (Sharon deserves a special mention) - the service and attitude was outstanding.

The hotel in itself is clean and the rooms are excellent, facing the harbor. There are several restaurants in walking distance.The concierge does an amazing job with recommendations on tours and booking them.

If you are ordering room service try the pastrami sandwich with Gruyere cheese. It is delicious!

Date of stay: August 2019
    • Value
    • Location
    • Service
Thank tyndale77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 27 August 2019

Bonjour Tyndale77,

I was so delighted to read your kind comments following your recent stay with us and to hear that you had a comfortable and enjoyable stay in true Sofitel style. We always value feedback so thank you for taking the time to review your experience in such detail.I am glad that you enjoyed our great harbor location and beautiful views. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to know that we got this right!

Thank you again for your kind feedback and I hope your next stay is as pleasurable as the last one.


Sincerely,


Dakotah Bishop
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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