2 to 4 Mbps wifi download speed at room 415. A good internet connection is a basic requirement for 5 star hotels in a CBD. All other elements of my stay are renderedn irrelevant. Will definitely avoid this Sofitel in future.
2,336
889
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Anne Marie J
Melbourne, AustraliaAmazing stay
Review of Sofitel Auckland Viaduct Harbour
Reviewed 24 Aug 2019
We stayed at the Sofitel Auckland Viaduct Harbour for three nights in August 2019 and the hotel is absolutely fantastic. We had a harbour view room and the view of the city from the room was beautiful, large, clean and quiet. We were very impressed with the staff, so helpful and friendly. The staff at breakfast remembered our names and what we preferred to have. We have stayed in a few other properties in Auckland but Sofitel Auckland Viaduct Harbour is by far one of the best we have stayed at and the customer service is what will make us go back again and again. Well done and thanks to the staff.
Date of stay: August 2019Room Tip: Higher floor with harbour view
Cleanliness
Service
Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review
Responded 26 Aug 2019
Bonjour Anne Marie J,
Thank you for taking the time to provide such a wonderful review following your stay at Sofitel Auckland. We always value feedback and love to hear about our guests' experiences. I am glad you enjoyed our beautiful room, outstanding food quality , hotel location and were looked after so well by our outstanding team, especially the breakfast team!
We hope to have an opportunity to welcome you back very soon.
Sincerely,
Dakotah Bishop
Guest Relations Manager
Thank you for taking the time to provide such a wonderful review following your stay at Sofitel Auckland. We always value feedback and love to hear about our guests' experiences. I am glad you enjoyed our beautiful room, outstanding food quality , hotel location and were looked after so well by our outstanding team, especially the breakfast team!
We hope to have an opportunity to welcome you back very soon.
Sincerely,
Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,669)
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All reviews luxury room viaduct harbour rain shower turn down service water view new zealand modern hotel comfortable bed room was large valet parking concierge auckland accor blinds ferries
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262 - 267 of 3,669 reviews
Pegasus2013
Sydney, Australia
11687
Date of stay: August 2019
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3 Thank Pegasus2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 27 August 2019
Bonjour Pegasus2013,
Thank you for sharing your invaluable feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I truly am sorry to hear that you have experienced an issue with your internet throughout your stay. It is definitely not the service that we pride ourselves in and it saddens me to hear that we have not provided you with your basic requirement as our valued business client. If you would like to discuss the service issue above further please feel free to contact me directly on H8577-GR@sofitel.com.
Once again, thank you very much for your feedback and I hope to hear from you soon.
Sincerely,
Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ben F
New South Wales, Australia
4972
via mobile 
This hotel is absolutely stunning! I had a short trip to Auckland and by far my stay here was my highlight of Auckland!
Fantastic position! Close to city centre as well as all the nice bats and restaurants along the waterfront! Will be the only place I would stay in Auckland!
Date of stay: August 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 20 August 2019
Bonjour Farrie,
We very much appreciate you taking your time to provide such a wonderful review about your most recent stay on TripAdvisor.
It is such a pleasure to read that you had a Magnifique stay with us and that you appreciated our great location and beautiful lobby areas.
Once again, thank you for your feedback and I hope to welcome you back again very soon to enjoy another wonderful Sofitel experience!
Sincerely,
Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red997
Calgary, Canada
5566
An amazing luxury hotel for your stay, i stayed here for 4 nights and i loved my stay. Right next to the Auckland Harbour and CBD its a best choice in Auckland. Staff were great, professional and helpful.
Date of stay: September 2018
Ask Red997 about Sofitel Auckland Viaduct Harbour
2 Thank Red997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 11 August 2019
Bonjour Red997,
Thank you very much for taking time to comment about your stay on TripAdvisor.
I was so delighted to hear that everything exceeded your expectations. It is always so pleasing to receive feedback that we got things right.
Once again, thank you for your feedback and I hope to welcome you back again very soon to enjoy another wonderful Sofitel experience!
With Warm Regards,
Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melnp
Hamilton & Waikato Region, New Zealand
4434
via mobile
This is a very good hotel.
It was our second time here and we stayed two nights.
The public areas of the hotel are great as are the rooms.
All the staff members we encountered during our two days were very pleasant.
We ate at the Lava restaurant both nights and enjoyed our meals on both occasions.
We had a couples massage at the onsite So Spa and this was a high quality experience with wonderful staff also at this facility.
Date of stay: August 2019
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Thank Melnp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 9 August 2019
Bonjour Melnp,
Thank you for taking the time to provide such a wonderful review following your stay at Sofitel Auckland. We always value feedback and love to hear about our guests' experiences. I am glad you enjoyed our comfortable room, hotel decor and were looked after so well by all our outstanding team.
I hope to have the opportunity of welcoming you back in the near future.
Sincerely,
Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EvelynneG
Melbourne, Australia
843368
As we have stayed there a few times the check in staff acknowledged it by saying welcome back. They even asked if we wanted a Kiwi Juice, which was most welcome Check in was fast and the room lovely.The only staff member that let the hotel down was the reception at the Breakfast venue .We walked in and asked for a table for 4 and were greeted by" are you in the hotel in a slightly aggressive tone. " No mention of showing us a table. He kept us in the entry and insisted on a room number before even showing us a table. I felt affronted by his behavior.Fortunately the rest of the staff members were pleasant at the restaurant
Room tip: Ask for Rooms not overlooking the Bus Station
Date of stay: August 2019
Ask EvelynneG about Sofitel Auckland Viaduct Harbour
Thank EvelynneG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this reviewResponded 9 August 2019
Bonjour Evelynne G,
Thank you so much for sharing your recent experience at Sofitel on TripAdvisor. It is such a pleasure to read that you had a Magnifique stay with us and that you appreciated the friendly service from our front office ambassadors whom we take great pride in. Furthermore, I am so sorry to hear that there was an issue during your breakfast experience. Should you wish to discuss further about the above service encounter please feel free to contact me directly on H8577-GR@sofitel.com.
Thank you once again for sharing your lovely feedback and I hope to have the opportunity to welcome you back in the near future.
Warm Regards,
Dakotah Bishop
Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC