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“Didn't enjoy the food or service”
Review of Long Chim Perth

Long Chim Perth
Ranked #26 of 1,538 Restaurants in Perth
Price range: AU$18 - AU$30
More restaurant details
Restaurant details
Neighbourhood: Perth CBD
Description: David Thompson’s casual, fun and accessible Thai street food restaurant, Long Chim opened its doors at the end of 2015. Bookings can be made for lunch and dinner and there is always availability for walk-ins. Located in the basement of the State Building on the corner of St George Terrace and Barrack Street, the 190-seat restaurant has a large open-plan kitchen, cocktail bar and a mix of intimate dining alcoves, communal style tables and counter seats. Long Chim means to ‘come and taste’. The restaurant’s fast service style combines with the sounds of clashing woks and the beating rhythm of the pestle as it hits the mortar. It’s a kind of music that leads you to laugh a little louder, stay a little longer and try something new each time. Drop in for lunch, a snack and drink, or stay for dinner and work your way through the menu, with a selection of Thai street food options including noodles, curries, stir-fries, deep-fried and grilled dishes. Signature dishes include crunchy school prawns with herbs, shallots and chilies; beef skewers with cumin, coriander and turmeric; or for something more substantial, sour orange curry of fish or minced beef with chillies, garlic, holy basil and fried egg. We also have our "maa long chim" menu, which means to come, sample and taste, and comprises of a selection of Long Chim’s best dishes, and is available lunch and dinner.
Reviewed 6 August 2019

Saturday lunch table of 4. Biggest gripe would be the slow service, even though the restaurant was quite empty of patrons, staff were not readily available when entering, ordering drinks, ordering food and when paying. They were also very slow to serve the 2 beers we ordered from tap (had to wait about 10 minutes).

Food was OK, a bit pricey at about $30/dish. Nice setting is about all, staff were polite enough but could improve on being attentive.

Date of visit: July 2019
Thank Mmmmmick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LongChimPerth, Manager at Long Chim Perth, responded to this reviewResponded 7 August 2019

Hi Mmmmmick,

Thank you for taking the time to post a review, we always value honest feedback from our guests.

We take so much pride in the quality and authenticity of our food with many items arriving weekly from Thailand, many of which cannot be bought here in Australia. We also use the best quality produce available in Western Australia. We understand this means our prices are a little higher than many Thai restaurants in Perth but hope the quality of the food and venue is worth it.

We always appreciate honest feedback, and take a lot of pride in our food and customer service quality. It sounds like our service was not up to standard on this occasion and for this, we are sorry.

If there is anything you would like to further discuss, please do not hesitate to contact me directly on katie.chan@longchim.com and I do hope this does not deter from returning and trying some new dishes.

Kind regards,

Katie
Venue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1,039)
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311 - 315 of 1,039 reviews

Reviewed 5 August 2019

This is my go-to restaurant when friends are in town. Service and food never fail to impress. Thanks again

Date of visit: August 2019
Thank Joulesos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LongChimPerth, Manager at Long Chim Perth, responded to this reviewResponded 7 August 2019

Hi Joulesos,

Thank you for taking the time to review Long Chim Perth!

It is very humbling to hear that guests have enjoyed their experience so much that they return time and time again!

We are very lucky to have such a talented bunch of individuals who work tirelessly to bring only the best to the table and we are humbled by your kind words.

From all of us here, we thank you and look forward to welcoming you again soon.

Kind regards,

Katie
Venue Manager

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Reviewed 4 August 2019

Atmosphere, service and food were second to none. Highly recommend this busy restaurant...pre book if you can. Definitely worth return visits

Date of visit: June 2019
2  Thank 445daniellen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LongChimPerth, Manager at Long Chim Perth, responded to this reviewResponded 7 August 2019

Hi 445daniellen,

Thank you for taking the time to write a review, it is much appreciated.

We are thrilled to hear that you enjoyed your dining experience at Long Chim Perth! We have a dedicated team who strive to provide something really unique and special, and we are so pleased to read that we achieved exactly that!

From all of us here, we thank you and hope to see you all again soon.

Kind regards,

Katie
Venue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2019

As soon as you walk into the restaurant you will feel the exciting vibe and its topped off by the efficient service from the friendly staff to the amazing quality of the food!
We loved it!

Date of visit: August 2019
    • Value
    • Service
    • Food
Thank George G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LongChimPerth, Manager at Long Chim Perth, responded to this reviewResponded 7 August 2019

Hi George G,

Thanks for taking the time to write a review.

We strive to create a vibrant atmosphere reminiscent of the streets of Bangkok and so we are thrilled to read of your instant reaction to our ambiance!

We are so lucky to have such a talented passionate bunch manning our woks, bar and dining room, and I will certainly be passing on your feedback to the team.

Thanks again for your review and we hope to see you back at Long Chim Perth again soon.

Kind regards,

Katie
Venue Manager

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Reviewed 3 August 2019

My daughter and I were in Perth for her birthday- I’d mentioned in the online booking it was to celebrate her birthday- without exception each and every staff member who we had contact with wished her a happy birthday!
As usual the general service, quality of food and drinks were excellent!

Date of visit: August 2019
Thank Sosavy1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LongChimPerth, Manager at Long Chim Perth, responded to this reviewResponded 7 August 2019

Hi Sosavy1,


Thank you for taking the time to write a review, it is much appreciated.

We are thrilled to hear that you enjoyed your dining experience and that your daughter enjoyed her birthday with us!

We have a dedicated team who strive to provide something really unique and special, and we are so pleased to read that we achieved exactly that!

From all of us here, we thank you and hope to see you all again soon.

Kind regards,

Katie
Venue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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