overnight stay, traveling further so had two cases and a laptop. Asked for help with my luggage and was directed to a trolley. Three goes to get it in the elevator, worse than a supermarket one. Elevator wouldn't react to button 7 until pushed over and over. Air-conditioning in room was so loud.I asked for a room change, denied, response was to keep it on low to avoid the noise. Bathroom was unclean, three pubic hairs in /near basin and loo. Dinner service was poor, food cold and overpriced. Staff didn't manage a smile at any interaction. I left a feedback sheet and complaint in writing and asked for contact by management, Now nearly two weeks on and none received, Valid email and ph left. so they obviously don't care.
- Official Description (provided by the hotel):
- The 3.5 Star award-winning Perth Ambassador Hotel, centrally located in the Perth CBD, offers 170 well-appointed rooms and suites. All feature free Wi-Fi internet access, flatscreen television with Foxtel (cable TV) and movies-on-demand, ensuite with separate bath and shower, air-conditioning/heating, iron and ironing board, hairdryer, mini-fridge, tea and coffee making facilities and a daily housekeeping service. Facilities include a restaurant and bar open daily for breakfast and dinner, gymnasium, sauna, 24-hour reception, tour desk, safety deposit box at reception, in-house self service laundry, dry cleaning service, plus on-site car parking at great rates. Just minutes to the vibrant array of shopping, dining, entertainment, nightlife, cultural and historical experiences that Perth City has to offer. The Swan River, WACA sporting ground, Crown Perth Casino, Perth Convention & Exhibition Centre, Kings Park and tourist attractions are close by. Short walk to the city centre or hop on the free transit bus service. ... more less
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