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All reviews irish pub samantha rodwell swan river junior suite accor member restaurant staff buffet breakfast top floor reception staff an upgrade standard room bed was very comfortable pleasant stay city centre across the road elizabeth quay senses
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Reviewed 4 weeks ago

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Donohoe_L, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded 3 weeks ago

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Reviewed 16 September 2018

We stayed here again as we had points to use up. The place is great but still in need of TLC in the rooms. We were here last about 3 years ago and no change. We had breaky included this time and it was great ! Recommend it. The only thing we still dont quite understand is they always only give 1 drink voucher when there are 2 of you? Easy walk to shop & river and away from the noise/busy city centre

Room Tip: maybe request not to be on floor were the gym is
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank AuntyMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donohoe_L, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded 3 weeks ago

Dear AuntyMia,

Thanks for your feedback in regards to your recent stay with us at the Novotel Perth Langley.

I am very pleased to know that you had a good experience at breakfast in the morning. However I am sorry that you found that the rooms were in the same state as 3 years ago when you last came in: we are in the process of making changes and giving a face lifts to our rooms so hopefully next time you stay with us you will be able to witness the difference. Also all my apologies in regards to your drink voucher given an arrival: it is definitely for two persons and not just the one and I will make sure to brief the team so we do not repeat this mistake again.

We look forward to welcome you again.

Kind Regards,

Laetitia D
Front Office Manager

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Reviewed 11 September 2018 via mobile

We as a matter of choice use Accor hotels quite often. We are seldom disappointed. The Novotel Langley is quite well positioned but has a need of a bit of a makeover. Staff in the hotel are very good, friendly and helpful. We found breakfast in need of a better chef (you need to know how to make eggs) but beyond that was quite good. Perhaps a think about where the different foods might fit best - it’s not a mystery hunt. The room we had was quite reasonable and comfortable. It would benefit by a makeover. Would we stay there again, possibly but there look to be better choices.

Stayed: September 2018, travelled as a couple
Thank Radar16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Alheit, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded 12 September 2018

Dear Radar16,

Thank you for your feedback in regards to your recent stay with us at the Novotel Perth Langley.

We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. I will make sure your feedback is also pass on in regards to the breakfast food option so we can look at wider choices.

We hope we can welcome you again soon and better served you.

Kind Regards
Umair Alheit

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Reviewed 10 September 2018 via mobile

After a 3.5hour flight, arrived to Hotel and reception staff were amazing, because it was my first time i got upgraded to King Room with City view and was given a map with suggestions of places to go as Im here for a 3day course from Darwin, Novotel is walking distance from Pubs, Sushi Train, Hall St Mall, South Bank and last but not least love that Novotel has Spa, Sauna and Gym facilities.

Stayed: September 2018, travelled on business
Thank laviniamaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Alheit, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded 12 September 2018

Dear laviniamake,

Thank you for leaving us your feedback in regards to your recent stay with us at the Novotel Perth Langley.

It is very nice to know that our team was able to upgrade you to one of our king room when you checked in and as it was your first time in WA they were also able to give you all the information needed of what to do and see. I will make sure your comment is pass on to them.

We hope we can welcome you again.

Kind Regards
Umair Alheit

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Reviewed 8 September 2018

This would be a least the 10th time I have stayed at this hotel and I love it! The staff are excellent, the food is great and it is in a great part of Perth. The views from the rooms are amazing and thanks for the upgrade.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MichaelGB2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U_Alheit, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded 12 September 2018

Dear MichaelGB2015,

Thank you for your feedback for your recent stay with us at the Novotel Perth Langley.

What an amazing comment to read! It is very nice to know that you are one of our regulars guests and always enjoy your stays with us as well as the services provided by our staff. Your comment will be pass on to the team.

We cannot wait to welcome you again for the 11th time!

Kind Regards
Umair Alheit

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