Shower would go cold mid use.
Heater barely worked.
Only movies to watch had to be rented for $5 each.
Checked out a day early as was not worth it. Check out staff had no concern for early departure nor did the ask about our stay.
Waste of money
Returning to this hotel after 4 years was extremely disappointing. Three bedroom apartment is advertised as aircon climate controlled but in fact the bedrooms other than the master are hot boxes if like us you want the door closed when you sleep. There is a fan provided in these bedrooms but hardly climate control advertised.
The master bedroom was the only room where the king bed could be divided into 2 singles which is ridiculous, clearly any family travelling with kids would want the king bed in the other room to be the one to be divided. Not sure why anyone would think that in a so called family room the parents would want to give up the master suite to accomodate 2 kids and then go sleep in the smaller room without an ensuite but that was the only solution offered by staff. Other than making up the couch as an alternative bed thereby taking up the living space, reducing ability to use this area after kids have gone to sleep and then having the person in that room waking up with the birds because there were only sheer blinds.
Also what is the thought about having an ensuite bathroom with a double doorway and no door??? It makes it impossible to use the bathroom in the middle of the night without waking your partner because of the light and noise. But also who likes the idea of bathroom smells wafting around your bedroom? We asked to be changed to a room with an actual bathroom doorway and was told none of the 3 bedroom apartments have this. We were also told that this was regularly a source of complaint to which I asked then why don’t they put a door on it??
And as for the gym, even if you can find it there were a few bits of equipment one of them in pieces so don’t bother.
Finally guest services was clearly an aspirational title given the total lack of attention. Out of our 5 day stay we were constantly having to ask for basics like enough towels for the guests, bedding for one of the beds which didn’t arrive until our last day despite asking every day, house cleaning which was beyond basic with our apartment on arrival looking like it needed a good clean and reception staff who have potentially think Fawlty Towers is gold standard. Honestly hugely disappointing.
Dear Mandy,
Thank you for taking the time to tell us about your experience at Ramada by Wyndham VetroBlu Scarborough Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your feedback is very important to us, and I am saddened to hear that the bedding configuration and the bathrooms layout wasn't up to your preferences. Please rest assured that we are taking the appropriate measures to address the problem and are looking for the ways to re-design this apartment type. I, personally, haven't watched the mentioned movie, but I'll find time to do so based on your advice.
Here at Ramada, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
We were placed in a room that you have to enter via the gym and in the morning when people use the gym was very loud and disturbing, my husband got locked in the stairwell, his card wasn’t working, correctly.
Dear Helen,
This has been explained previously: the stairwell is not accessible with the cards by design ( safety & security).
We stayed in 4 bedroom apartment with family and friends and were extremely well looked after by staff from house keeping to front desk nothing a problem for them Only a short walk down to all of Scarborough’s restaurants Great time
Our stay exceeded my expectations given reviews of dirty linen, apartment etc and unhelpful staff. We experienced none of this and in fact would highlight the friendliness and helpfulness of the staff. We had a couple of questions and they always responded quickly and appropriately. We stayed in a one bedroom on the 7th floor with a large balcony and fabulous view of the ocean. It was nice to be a short block away from the West Coast Highway for noise reasons yet a short walk to the beach and all other amenities of Scarborough. We paid for the underground parking and I would highly recommend this as part of the nightly rate, especially in the summer season. One ongoing issue was the WIFI. I had to resign in pretty much everyday and a couple of times during the day. Once established, it worked well. I will definitely book this place when we visit our son and his family again in the future.
