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“Poor pricing, poor customer service”
Review of The Reveley

The Reveley
Ranked #319 of 1,534 Restaurants in Perth
Restaurant details
Reviewed 6 April 2018

Ordered the main size Cavatelli Pasta ($38) whilst my friend sitting across from me ordered the entrée Cavatelli Pasta ($20). Both dishes, despite the price, were the same in size (plus/minus 5 pasta pieces and 2 prawns). The main contained 4 prawns while the entrée portion contained 1 prawn. For that price you'd assume they would be a bit more generous with the prawns in the main portion.
When asking the waitress whether we had both been given the entrée, she told us they were meant to be different but agreed they did look the same when they came out. She then asked how many prawns we had and when we told her there was a difference of 3 prawns, she told us that was why the main portion was $20 more... She asked the chef and he said the price difference was also due to a 100g difference in pasta. Looking at the picture, I would not say there was half a cup more of pasta in my main.

We agreed that I would be charged for the entrée portion, however, when I arrived at the till, I was given a $4 discount instead. Even when questioning this, the waitress responded with attitude. Definitely would not return. This could have been resolved quite easily in hindsight. And considering it was the first night of the new menu, you would think they would take on feedback a bit better. Our whole table have all worked in hospitality and were shocked at the service.

    • Value
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    • Food
Thank Ashleigh V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 236 reviews

Reviewed 23 March 2018 via mobile

Frankly very poor with an annoying pretentious streak. Chef wouldn't serve what one diner (diabetic) wanted because it 'didn't go with the dish'. Mashed potato is 3 small squirts of a disgusting runny paste. One could go on but what's the point. Overpriced carafe of poor wine and so on. Not good at all.

Thank Bas U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018 via mobile

Our party of five were very underwhelmed by the experience we had on Saturday the
17th of March. Especially disappointing was the seafood platter at $120. After questioning the staff as to whether it contained hot and cold seafood, we received two plates of cold prepared seafood most of which was actually quite awful. Cold clams, cold scallops, cold yabbies, pickled octopus (of which I have had from a supermarket jar) inedible cold mussels ect...
my girls ordered the lamb, which they said was nice but we were recommended to get a side of greens. When these greens arrived they were identical to the beans already served with the dishes.
Deserts were expensive and unappealing. Creme brûlée should be called crime brûlée, set with gelatine to rock hard.
The Reveley really needs to lift it’s game.

1  Thank T2913AWkevink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018

Went to Henry’s on the top floor.
Ordered wine...waited 10 minutes, asked waiter.......it had been put on the bar 3 metres away from us and no one told us.
Wine was served in a clear glass decanter in a French champagne bucket
The wine was VERY ordinary and at $45 was a TOTAL ripoff..waiter told us it came from a cask
Food was ok and fairly priced
Venue good with good views
Service slow and CGAS......couldn’t give a si***t

1  Thank terimakasih50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2018

One of the nicest restaurant meals we have had in a long time . Attentive service without being intrusive .

    • Value
    • Service
    • Food
Thank PETER M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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