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“Nice Place but service is a little slow”

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Cable Beach Club Resort & Spa
Ranked #2 of 11 Hotels in Broome
Certificate of Excellence
London, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Place but service is a little slow”
Reviewed 9 March 2017

Stayed here a few times, and it is a nice big resort, sometimes it seem to big and a little like a maze.
I always had issues with the service, especially checking inn. Staff behind the counter always seem to be busy and It seems to take longer than it should.
Houskeeping, especilly cleaners can take a while to come and clean up if you have a problem.
Its still pleasent place to stay, and close to cable beach.

Room Tip: Not to far to the back, its a long walk to reception.
See more room tips
  • Stayed May 2016, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
2 Thank BenAvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBCRS, Manager at Cable Beach Club Resort & Spa, responded to this review, 15 March 2017
Dear BenAvo

Thank you for providing feedback on your stay at our Resort.

I have taken it on-board and have shared with the relevant teams to ensure we can improve our service in these areas.

I am glad to read that you enjoy our proximity to Cable Beach.

We hope to welcome you back up to Broome again soon.

Kind regards,

Stuart Kentish
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,416 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (404)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Perth, Australia
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 March 2017

First time back to the Cable Beach Club Resort since it opened almost 30 years ago and it's still a fantastic resort. Accommodation is first class and staff are very helpful and friendly. Adult pool, though, is like a sauna and the "family friendly" pool is nice and cool but can be over-run with hyperactive, unsupervised, children who have little regard for other guests. The Japanese restaurant, I'm told, is superb, but only holds about 25 people, so you need to book well in advance. Les the shuttle bus driver is very helpful and a font of information about Broome and the resort.

  • Stayed March 2017, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Graeme P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBCRS, Manager at Cable Beach Club Resort & Spa, responded to this review, 28 March 2017
Dear Graeme P,

Thank you for your review.

Wonderful to hear that you loved your stay with us since your first trip almost 30 years ago! You must have noticed quite a few changes in the Resort!

I have taken your feedback on board and have relayed this to the relevant management teams.

We do hope to welcome you back soon!

Kind regards,

Stuart Kentish
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level 6 Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 March 2017 via mobile

Great place to stay, right on cable beach. Plenty of facilities in the resort, including mini golf and two swimming pools. The staff were very friendly, and the room was great. We will be back again. '

Stayed March 2017, travelled as a couple
Helpful?
1 Thank 1827484939237474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBCRS, Manager at Cable Beach Club Resort & Spa, responded to this review, 28 March 2017
Dear 1827484939237474,

Thank you for your wonderful feedback!

We can't wait to welcome you back.

Kind regards,

Stuart Kentish
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2017

Broome is noted for its beautiful sunsets on the Indian Ocean. The Cable Beach Club is the perfect place to be to view those breathtaking sunsets. You just walk right out the door and you are on the beach. The rooms are large and comfortable. The staff was very helpful and friendly. It would be nice if they included some kind of breakfast with your hotel stay.

  • Stayed March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Ms_D4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBCRS, Manager at Cable Beach Club Resort & Spa, responded to this review, 28 March 2017
Dear Ms_D4,

Thank you for your feedback.

'Best Place to Stay in Broome' - we can't ask for much more than that!

We hope to welcome you back to the Resort very soon.

Kind regards,

Stuart Kentish
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nha Trang
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 February 2017 via mobile

We first stayed here for our 30th wedding anniversary, and returned this year for our 50th. The resort has maintained its high standard of comfort and attention to detail. The grounds are beautifully groomed, tropically lush in the Wet, and our room is spacious, stylish and fitted with all the amenities you would expect in a five-star resort. The staff are friendly, attentive and helpful, one in particular, Patrick, at the Club restaurant and bar, going above and beyond expectations. On learning our reason for the stay, he made sure the staff at Zensai restaurant were advised, so our meal there was duly marked, and organised a special breakfast platter wishing us Happy Anniversary. He is a great ambassador for the resort.
Altogether, our visit here has been memorable, and the resort is highly recommended.

Stayed February 2017, travelled as a couple
Helpful?
1 Thank Susan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CBCRS, Manager at Cable Beach Club Resort & Spa, responded to this review, 28 March 2017
Dear Susan F,

Wow - What a pleasure to host you for both your 30th and 50th Wedding Anniversaries. Congratulations!

We are very lucky to have such wonderful staff such as Patrick. I will be sure to pass on your comments to him.

We hope to welcome you back very soon - maybe your 51st Wedding Anniversary?!

Thank you again for your feedback.

Kind regards,

Stuart Kentish
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cable Beach Club Resort & Spa

Property: Cable Beach Club Resort & Spa
Address: 1 Cable Beach Rd E | Cable Beach, Broome, Western Australia 6726, Australia
Phone Number:
Region: Australia > Western Australia > Kimberley Region > Broome
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Broome
#2 Spa Hotel in Broome
#2 Luxury Hotel in Broome
#3 Romantic Hotel in Broome
Price range (per night): $226 - $791
Hotel Class:4.5 star — Cable Beach Club Resort & Spa 4.5*
Number of rooms: 231
Official Description (provided by the hotel):
The award winning Cable Beach Club Resort & Spa is the only resort overlooking Broome's iconic Cable Beach. Set against the backdrop of the Kimberley outback, the resort offers 231 rooms styled to reflect the Asian and colonial cultures which shape the identity of Broome. The diverse choice of accommodation is complimented by acres of landscaped gardens hosting artefacts from around the world. The interior of the Resort is adorned with an impressive art collection, boasting commissioned works from Australian icons such as Sir Sidney Nolan. Cable Beach Club invites you to indulge in an exclusive romantic retreat or the ultimate family holiday. Couples will enjoy the adults only Ocean Pool, Chahoya Spa by LOccitane, poolside bar, or the culinary excellence of our four restaurants. While families will have hours of fun at the Family Pool, water playground, mini golf and tennis courts. Conferences, incentives, weddings and special events are guaranteed to wow the senses when delivered against the colours of the Kimberley and are celebrated in a range of locations throughout the Resort. ... more   less 
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Also Known As:
Cable Beach Club Hotel Broome
Cable Beach Club Resort And Spa
Cable Beach Hotel
Cable Beach Broome
Cable Beach Club Resort & Spa Broome, Western Australia

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