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NatashaTretiach
Sydney, Australia

Exceptional customer service

5.0 of 5 bubblesReviewed 14 May 2019
I was staying in Melbourne at affiliated accomodation who didn't have late check-in. I arrived later than expected and I was helped by Vicky from Milano apartments. She was an unexpectedly amazing member of the hotel group to deal with, a service hospitality professional who sensed my needs and catered to them over and above normal expectations. Many thanks Vicky, your service was perfection. The room was great value also.
Date of stay: April 2019
Room Tip: good views, quiet.
Trip type: Travelled with friends
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 May 2019

I was very surprised at the quality of this serviced apartment, given the price. I fully expected that photos don't normally look like the actual location. In this instance, what we saw on the advertisement was exactly what we got. The apartment was very clean and the amenities of a high standard. Washing machine and dryer, dishwasher, cooking utensils and even Foxtel. The gym is of a very high standard. Most importantly, the location is fantastic. You can walk to Melbourne Central Station and trams. Food is just round the corner and the Queen Victoria Markets are a short walk away. Three car rental companies right next door. Also ideal if you're visiting RMIT. That's a short walk away.

Staff were prompt when we asked for anything.

ideal for a family looking to enjoy the streets and sights of Melbourne. No frills but solid quality and value for money. Thanks Milano. We'll be back!

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank rayandrew2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 April 2019 via mobile

Smallish room, noisy, smelly, the worst bed I've tried to sleep in as you can feel the springs and they have a plastic covering on the mattress and no mattress protector. Nothing up scale about the room everything is cheap and nasty. The staff were friendly. Would never go back and.

Date of stay: April 2019
Trip type: Travelled as a couple
3  Thank rodders122
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 March 2019 via mobile

we had a 2 bedroom apartment and our first impression when we entered the room was, it was clean and modern. Kitchen was just perfect for our few days stay and was happy to be able to do our own laundry in our room. Service was good, friendly and most helpful. Only two things was inconvenient, air conditioning was not efficient and the tv picture was awful, it was too big for the screen. Otherwise a perfect stay.

Date of stay: March 2019
Thank roses167
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2019

I am writing this review due to being very disappointed regarding my recent stay I experienced at this accommodation plus not seeing prompt efforts to resolve a complaint I alerted the hotel to more than a week ago. I had made a booking to stay at Tribeca Apartment in East Melbourne for one night and had booked this specific accommodation as I had planned a function at a venue nearby. Upon checking in at 2:00pm on the check in date, I was told by the receptionist the room I had booked was flooded by the guest who stayed there the night before. She had arranged another room for me at Tribeca's sister company/hotel called Milano apartments which was located in the city which was very inconvenient for me, and was told the room would be quite similar to what I had booked. Although I did appreciate the other hotel room that was organised for me, what I did not appreciate was the lack of communication with the Tribeca team and myself, as I could have been alerted a lot earlier then would have chosen other accommodation in the area of Melbourne I was originally interested in.
To be told I could not access my original room I had booked upon check-in was very poor and made me feel really frustrated and very stressed as I was on a tight time schedule as I had a function to plan that evening. I was told I would receive a complimentary car park and a late check-out at Milano apartments for the inconvenience I had received.
For the night at Tribeca apartments, I paid quite a fee for the room yet I thought it was very reasonable based on the photos of the luxurious looking room, the location and reviews of the property, and also because the room was for a present for my sister as well as for a special occasion. I did not think I should have paid that price for Milano apartments.
Taking in mind that the room at Milano apartments was organised very promptly due to the flood damage at the other place, my friends and I decided to not make a huge fuss with the reception on asking for another room with larger lounge room/entertaining area, we did however ask to have the check-out time extended and was told 12:30pm can be arranged.
Upon the check-out day on a Sunday, after my friends and I cleaned up the room and put belongings in the car (as we needed to use the key fob to access the entrance door to the car park), we arrived at the reception desk at 12:45, and got told to pay a $30 late check out fee. I understand that is the hotel's policy when guests extend their check out time, but because of the inconvenience we experienced with the entire booking, I thought this would be waved, as well as thought it was ridiculous we had to pay $30 for returning fifteen minutes to the reception desk after our organised/expected check-out time. I sent the accommodation a written complaint, evidence of payments (receipts) yet failed to hear a response from either accommodation companies which is very disappointing.

Date of stay: January 2019
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank AlexisDe1994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2019

The Milano Serviced Apartments are a great choice for those travelling in a family or group. Thoroughly modern and well appointed, these well laid out apartments are comfortable and well located. It was right next to several RMIT buildings, and an easy walk to Victoria Market, Melbourne Central and the CBD. The pool and hot tub in the building were also very nice.

There is however two major construction projects going on in front of the building on Franklin street, so morning noise is an issue - ear plugs are recommended for light sleepers. Also some of the fixtures were a bit worn - ie: missing parts of the bathroom faucets.

That being said, issues were minor in nature - and I would certainly stay here again.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Tizmania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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