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“Convenient to the MCEC - in desperate need of a refurb”
3 of 5 bubbles Review of Oaks on Market

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Oaks on Market
Ranked #92 of 158 Hotels in Melbourne
Sunshine Coast
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Convenient to the MCEC - in desperate need of a refurb”
3 of 5 bubbles Reviewed 4 March 2012

Stayed four nights for business - at convention centre and this location was perfect. Walked on more energetic days, right on the Collins Street tram line (with regular trams to the door of the MCEC) for not so energetic days.

When we arrived it was almost as though the room had been ransacked by the previous guest. A number of items were missing which we had to report to the reception staff to avoid being charged after we checked out. Even once essential items were replaced (including the kettle and the remote control) the room was equipped with only the bare minimum. The reception staff also explained that it was highly unlikely that the TV in the bedroom would work at all as "it is very old and we're expecting that it will be replaced soon." I never did find out if it worked as I feared some sort of electrical incident if I tried.

We stayed in a one bedroom apartment but this definition was obviously used quite loosely as the bedroom wasn't separate at all with just a dividing wall and no door. Room size was generous but the furnishings were old and worn. The room was very clean.

Our room was on the third floor which meant that we heard every noise from the lifts - this is an oddly soothing noise similar to a train in a tunnel and once we got used to it didn't affect sleep. On weekends the noise went on until all hours but was quieter on weekdays.

Nightly rate was good value for money but, as per other reviews, internet is too expensive to be practical - when will a hotel chain realise that including internet would be a huge advantage over the competition!

Would probably choose the Oaks building on Lonsdale over this one as, even though it was convenient for business, the other end of town is where it's all happening.

Room Tip: Aim high as you'll hear less lift movements - hold your breath as you walk through the smokers g...
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coasties99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, 6 March 2012
Thank you for taking the time to provide a detailed review of Oaks on Market Street. We appreciate your comments and are sure that future guests will find them helpful.

Oaks Hotels & Resorts hopes to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,133 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (234)
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English first
Brisbane, Australia
Level Contributor
91 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 2 March 2012

Unfortunately for me I am staying next and as close as possible to the lifts which are always making noise. The internet is unbelievably overpriced and capped (at the moment I'm paying $90 for 1 week and 1gig. I am paying the same price for 250gig at home. The worst I have ever seen in internet pricing in my travels). If you have a car, expect a 100m walk and a $10 per day price tag for parking. You are only allowed 1 exit (meaning if you park there and walk up to the hotel, depart later for some site seeing then come back again, you will be charged another $10). The joys of city accommodation I guess!

Other than the above, the rooms are clean and the bed is big (not 2 beds pushed together). I am staying in a 1 bedroom and have a kitchenette (no oven) which is helpful. No laundry facilities in the room, only in the basement.

As Linda M said, the staff are efficient and check in was very quick, but overall, not a great rating in my books unless you are rich, using a taxi to get around and don't mind the view of your local neighbours in the other buildings.

Room Tip: Ask for a room away from the lifts.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottWooten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, 5 March 2012
Thank you for commenting on your recent stay at Oaks on Market. We are disappointed to hear that there were several elements of your stay that left you feeling unsatisfied. We do sincerely apologise for this.

We are however happy to read that you enjoyed your room and the efficiency of our staff. Oaks Hotels & Resorts hopes to welcome you to one of our properties again in the future.
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Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 February 2012

Just returned from a weekend staying at this hotel. The front desk staff were lovely and extremely helpful however was not impressed with the cleanliness of the room. The shower tiles had mould and were not cleaned properly, the cushions on bed for decoration were covered in dirty marks and the carpet had dirty marks as well. For the amount we paid and the four star rating I was extremely disappointed. The staff were wonderful and changed our room immediately but I would never stay there again. Other than that it is in a great location and we had fantastic views of river and south bank. House keeping needs attention!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShonyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, 27 February 2012
We appreciate you taking the time to comment on your recent stay with us at Oaks on Market. We regret to hear that the cleanliness of your apartment was not up to the standard expected, but are pleased that our Front Office staff were able to accommodate a room change for you.

We do hope to see you again soon!
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Adelaide, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

My daughter and I stayed at Oaks on Market last weekend following a recommendation from a work friend. We were so glad that we did that. From the moment we arrived we were impressed. The front desk staff were welcoming and efficient and all staff were friendly and helpful. I think that set the scene for a wonderful stay in Melbourne! The hotel is in a convenient location, close to public transport, restaurants and shopping. We stayed in a studio room which was perfect for our needs and was clean and spacious. As we made a last minute booking we booked the room at a great price. The only suggestion that we have for our room (room 402) is for bedside lamps (for late night reading) and to check the electric kettle as it didn't seem to turn off automatically when the water had boiled. We will definitely stay here again and recommend to others.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelbugsgotme2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, 24 February 2012
Thank you very much for your kind and positive review of Oaks on Market. It is great to read that you enjoyed your stay and would recommend it to others.

Your comments have been well received by the team, and they look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2012

I recently stayed for 5 nights at this hotel and couldn't speak highly enough of it. The front desk staff were extremely helpful in many different ways, and their assistance was much appreciated. The room was great. Very clean, modern and spacious.

Highly recommended!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LuxuryOnABudget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksHotels, Guest Relations Manager at Oaks on Market, responded to this review, 24 February 2012
We are very happy to read of your recent stay at Oaks on Market. Thank you for your comments, they have been forwarded onto the Hotel Manager to share with the team. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oaks on Market

Property: Oaks on Market
Address: 60 Market St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Romantic Hotel in Melbourne
#66 Family Hotel in Melbourne
#66 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Price range (per night): $136 - $275
Hotel Class:4 star — Oaks on Market 4*
Number of rooms: 280
Official Description (provided by the hotel):
Oaks on Market is a centrally located Melbourne accommodation, offering easy access to Melbourne's attractions: shopping, theatres, dining and entertainment, as well as proximity to the legal and financial precincts. Oaks On Market comprises 280 luxuriously appointed Studio, 1 and 2 bedroom fully self-contained apartments. All rooms have brand new 32-inch flat screen TVs, sofas and contemporary artwork. Some rooms have views over the Yarra River and guests can also enjoy individual stereo systems, climate control, access to the indoor heated lap pool, fully equipped gym, spa and sauna. ... more   less 
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Also Known As:
Oaks On Market Melbourne, Victoria
Oaks On Market Hotel Melbourne

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