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“Great place to stay, friendly, helpful, professional staff. Absolutely fantastic if you have pets”

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Birches Serviced Apartments
Certificate of Excellence
Melbourne, Australia
2 reviews
“Great place to stay, friendly, helpful, professional staff. Absolutely fantastic if you have pets”
Reviewed 25 February 2011

We arrived and were greeted by very helpful and friendly staff. They had our room ready and gave us plenty of helpful advice regarding the area including but not limited to the shops, transport, and dinning.

The rooms are neat and tidy, the cleaner must work very hard, they do ask you if you would like to tip the cleaning staff, but it is totally optional and a very well written note will tell you this. We did because they were just so efficient and fast not like the usual hotel when you return to your room and have to wait for the cleaning staff, here they wait for you to leave and they are done before you return. Given that pets are allowed I don't know how they do it, our room was smell and fur free. Further the rooms are well decorated and homely, the couches are new and comfortable to sleep on as they fold out to be extra beds. The tv has foxtel channels and there is also a dvd player, you can hire dvd's from the front desk (very handy).

The front garden was really nice and there is a little area you can sit down a relax in the back. The car park sizes are reasonable unless you own a Hummer.

The tram stops approximately 1 minute (walk) from the apartments and doesn't take long to drop you off in the centre of Melbourne. The staff can call you a taxi or you can call and they were always very quick at attending the apartment.

Thank you for making our stay fantastic, I will definitely stay here again!!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestPatman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2011

Although Birches is a renovated 70's style apartment block, the decor of the rooms is pleasant enough. They are, however, quite small. A "one bedroom apartment" is more of a small studio: there is a dividing wall, but no door between sleeping and living areas. A surcharge is added for extra guests sleeping on sofa beds. The sofas in our room were, however, uncomfortable to sleep on. You were essentially lying on a leather platform, difficult to fit sheets to. An uncomfortable metal bar running down the middle meant that you had to confine yourself to half. There was a very faint, but not problematic, smell of cigarette smoke in the room.

Although staff were friendly, extra charges meant the place seemed to have a meanness about it. Parking in the extraordinarily tight spaces was an extra $10 a night. Borrowing a DVD from the front desk seemed to have a charge of $6.

Utterly appalling was the typed, laminated note left in our (and, I presume, every) room with the barefaced request: "(The maid) has serviced your apartment during your stay, a small token of appreciation would be greatly appreciated" followed by a clip art picture of a piggy bank. The management should know that gratuities for housekeeping are not the done thing in Australia. They should realise that we have no need to adopt this dubious American custom. Increasing the wages of maids rather than relying on the fluctuating generosity of guests guarantees the secure income they deserve. And then there's this indisputable fact they seem to have forgotten: it's just plain bad manners to ask for a tip.

The location, however, was reasonably good. The Melbourne CBD was a longish, but achievable walk. Frequent trams stop a block away on Victoria Pde. North Richmond, only slightly further, has a station, an Aldi and good value Vietnamese cuisine. The wealthy suburb of East Melbourne contains pleasant examples of Victorian Architecture.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodger2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontdesk160, Owner at Birches Serviced Apartments, responded to this review, 24 March 2011
Birches Serviced Apartments are one of the most popular Serviced Apartments in East Melbourne. We pride ourselves on great value and customer service with a relaxed atmosphere.

My staff play a large, integral part of the business and to encourage them with incentives to help themselves and in return this reflects on the business. Housekeeping is one of the hardest positions physically in the Hospitality Industry. It was my idea to introduce
a small container to sit on the bench and if guests wished to put a small token of appreciation
in the container then they had that choice. There is NO obligation and the word “Maid” has certainly not been used. I have been in the hospitality business for over 20 years and I haven’t used that term for many, many years. This practice is in no way meant to offend anyone, in fact its only to help the guest have better service and encourage my hard working house-keeping team to give it. This to me this makes sense.

Like all Hotels and Serviced Apartments, we are a business and charging $10 for SECURE onsite car-parking within the CBD area and $6 for a DVD is very reasonable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New South Wales, Australia
Level 5 Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 January 2011

I have stayed a number of times now with Birches in East Melbourne and I continue to chose them as my accommodation preference when I am travelling with my pet. The Apartments are older, but comfortable. The friendliness of the staff makes us feel welcome each time. Conveniently located on a tram line which takes you into the CBD in a matter of minutes. The BBQ was a great place to relax outside our apartment as there are no balconies.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Essbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontdesk160, Front Office Manager at Birches Serviced Apartments, responded to this review, 27 January 2011
Thank you for your review of our property. We are glad that we are able to accommodate you and your pet whenever you come to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 November 2010

Perfect apartments for a short or long stay in Melbourne - very close to MCG and CBD. Tram 109 takes you straight to the free City Circle route!
Apartments are simple but comfortable and the place is immaculately maintained. Best of all, the staff were friendly and very helpful.
We've booked our return stay already!

  • Stayed November 2010
    • Value
    • Location
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Helpful?
Thank dsmiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bendigo
1 review
Reviewed 8 October 2010

Coming from a rural area and being very unsure about trams, trains & car travel, we learned all we needed to know from the very helpful & friendly staff. Nothing was too much for them and being an extra busy time for them due to a lot happening in Melbourne, the staff always made time to attend to our never ending questions and when we encountered a problem, they were there to suggest and offer ways to solve it... A lovely spot, within walking/tram distance of most major attractions .A huge thank you from a very grateful and appreciative family...

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontdesk160, Front Office Manager at Birches Serviced Apartments, responded to this review, 8 November 2010
Thank you for your review. We always appreciate recognition of our staff, as it is the first impression that guests have of the property and it is the one that remains with them long after they have left us. We look forward to being able to welcome you and your family back to Birches soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Birches Serviced Apartments

Property: Birches Serviced Apartments
Address: 160 Simpson Street | Corner Albert Street, Melbourne, Victoria 3002, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #37 of 142 Speciality Lodging in Melbourne
Price range (per night): $127 - $210
Hotel Class:3.5 star — Birches Serviced Apartments 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Birches Serviced Apartments offer fully equipped and spacious apartments with all the comforts of home, featuring full kitchen with microwaves and hotplates, Free Wifi and much more. A beautiful common court-yard with BBQ facilities with a veggie and herb garden are at the disposal of guests. What's more our guests can also use the bicyles provided free of charge throughout their stay to ride around the city centre. Rooms recently refurbished and freshened up under New Management since August 2013. ... more   less 
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Also Known As:
Birches Serviced Apartments Hotel Melbourne
Birches Serviced Apartments Melbourne, Victoria

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