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“Great location, dirty room”

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Mantra City Central
Ranked #95 of 161 Hotels in Melbourne
Reviewed 21 September 2017

Returned to this property only to be disappointed again. Rooms were dusty and not clean. I'll never stay here again. Pity as location is awesome. No compensation given. Louis at the front desk tried moving us but the rooms were just about the same.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with this hotel
Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMantraCityCentral, General Manager at Mantra City Central, responded to this reviewResponded 27 September 2017

Dear Maria N,

Thank you for writing a review, we greatly appreciate all guest feedback.
I am very sorry to hear that you found your room to be not up to standard, I will be following this up with my housekeeping team. Due to the high standards required of our cleaners, issues such as these are very rare occurrences.
I do hope that we get the chance welcome you back again in the future to improve upon your overall impression.

Kind regards,
Brandon Park
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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148 - 152 of 960 reviews

Reviewed 21 September 2017

What a amazing location.. But that is all. Rooms are very old and need maintenance. The noise from the street is so loud all through the night. The loft 2bed apartment is very small how you would every fit 4 people I'm not sure.

  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Claygirl1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMantraCityCentral, General Manager at Mantra City Central, responded to this reviewResponded 27 September 2017

Dear Claygirl1985,

Thank you for writing a review.
My sincere apologies for the issues experienced with the outside noise in your room. We do have number of different rooms, some of which don't get as much street noise. Being a heritage building we have a number of different room types that come in different shapes and sizes.
Next time you choose to stay with us, please let us know your requirements so we can accommodate your requests.

Kind regards,
Brandon Park
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

The bathrooms could do with some updating but an otherwise excellent location in Melbourne city centre. Short walk to most things, or a tram that will take you there.
**be careful, there are two mantra hotels on Little Bourke st

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank HopelessWanderer14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMantraCityCentral, General Manager at Mantra City Central, responded to this reviewResponded 27 September 2017

Dear HopelessWanderer14,

Thank you for your valued feedback.
I am glad to hear that you enjoyed our central location and everything Melbourne has to offer. I hope we can welcome back again in the near future.

Kind regards,
Brandon Park
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Friendly, prompt service during check-in/check-out. My room was clean, tidy and presentable. The kitchenette & laundry facilities make it convenient. There are a couple of supermarkets a short walk away for any convenience items, plus it's very close to restaurants, cafe's and shopping.

  • Stayed: September 2017, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Suzan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMantraCityCentral, General Manager at Mantra City Central, responded to this reviewResponded 20 September 2017

Dear Suzan H,

Thank you for taking the time to write a review about your stay at Mantra City Central.
I am very happy to hear that you enjoyed our central location and all that our hotel rooms have to offer. I will be sure to pass on your wonderful comments about our staff to my team.

Kind regards,
Brandon Park
General Manager

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Reviewed 19 September 2017

This is a great location and I have stayed here a few times now. Sadly there is a new bar in the laneway next to the hotel, which had very noisy guests. The reception Staff are lovely but the bathrooms are starting to look very tired and shabby

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank susanfS5151XK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMantraCityCentral, General Manager at Mantra City Central, responded to this reviewResponded 20 September 2017

Dear susanfS5151XK,

Thank you for taking the time to write a review.
I am happy to hear that you enjoyed our central location and found our staff to be lovely.
I am however sorry you were disturbed by additional outside noise and would like to assure you we are in ongoing discussions with our owners to have double-glazing installed.
Next time you stay with us, please let us know that you would prefer a quieter room so we can allocate accordingly.

Kind regards,
Brandon Park
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra City Central

Address: 318 Little Bourke St, Melbourne, Victoria 3000, Australia (Formerly BreakFree Heritage on Little Bourke)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Kitchenette
Hotel Style:
#86 Luxury Hotel in Melbourne
Price Range: $118 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra City Central 4*
Number of rooms: 60
Official Description (provided by the hotel):
Mantra City Central offers convenient apartment-style accommodation in the very heart of Melbourne's thriving business, shopping, restaurant and theatre district. Making the most of a magnificent heritage building, it's ideal for both business and leisure travellers alike. The city hotel offers one or two bedroom apartments boasting bright and spacious rooms, some of which overlook the lively streetscape of Melbourne. All rooms include kitchenette with microwave, bath with shower, Foxtel, direct dial ISD/STD telephone, iron and ironing board, electronic access card security and individually controlled air-conditioning. Two bedroom apartments also feature a dishwasher. The hotel is the perfect base from which to explore Melbourne's city. From iconic sporting attractions like the MCG, Etihad Stadium, Rod Laver Arena and Flemington Racecourse, to a host of Victoria's premium parks, gardens and attractions like Melbourne Park Zoo. Within walking distance of the hotel is Melbourne's premium shopping and dining precincts with an ambience or world class cuisine available. Mantra City Central puts you in the heart of Melbourne but not with the huge price tag. Reception is open between 07.30 And 22.00 Monday to Saturday and 08.00 To 22.00 On Sunday. Staff are more than happy to assist you with any enquiries. *Please note Mantra City Central is now a smoke free hotel. Upon arrival you will be greeted by the buildings heritage charm with access to the hotel lobby via stairs only. We apologise for any inconvenience this may cause. Restaurant charge back is available at the sister hotel, Mantra on Little Bourke, two blocks up Little Bourke Street. ... more   less 
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Also Known As:
Breakfree Heritage On Little Bourke Hotel Melbourne
Mantra City Central Melbourne, Victoria

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