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“great value” 4 of 5 bubbles
Review of Clarion Suites Gateway

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Clarion Suites Gateway
Ranked #27 of 158 Hotels in Melbourne
Certificate of Excellence
Adelaide, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“great value”
4 of 5 bubbles Reviewed 6 April 2012

Good apartment with great facilities and river view , value for money
Bed is very comfortable and double glazing on bedroom window helps reduce noise
Recommend asking for apartment on highest floor possible
Restaurant was ok

Room Tip: ask for rvierview on highest floor possible
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank YV23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 16 April 2012
Dear Valued Guest,

Thank you for your comments, we are delighted that you enjoyed your stay with us and hope that we may be of service to you again in the future.

Kind Regards
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

Stayed at this hotel for long weekend in Melbourne for a friends wedding. Apartment was massive, floor to ceiling class with views of the Yarra River across to Crown , great views at night with Crown flames. Close to city and free city tram only 1 block away

Apartment was clean and tidy, modern looking. Had everything needed. Bed was kingsize and very comfortable. Great value for money

Staff on front desk very helpful and friendly. Bar staff nice and friendly had few drinks nice and quick service

Room Tip: Book direct, corner view apartment
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ji7683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 16 April 2012
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our Hotel, facilities and staff. We look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed 2 April 2012

Living in rural Victoria, we enjoy a long weekend in Melbourne from time to time to get our city fix. We've stayed in many and varied accommodations around the Melbourne CBD and don't look any further than the Clarion Suites any more. It has everything, great location, spotless and modern amenities, friendly, helpful and efficient staff. It has been our pleasure to keep returning to this ideal hotel.

Room Tip: We find the apartments are fantastic. All rooms are great, but for something a bit special choose a...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 4 April 2012
Dear Wendy,

It has been a great pleasure for us to host you during your last stay in Melbourne. Thank you very much for sharing your experience and consider our hotel as home away from home. We'll be delighted to serve you again for your future stays in Melbourne.

Kind regards,
Kyan May - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
76 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

This hotel offers great value for money in the CBD area.

Check-in and check-out were very friendly. Also, I thought I'd left something behind on checking out, and a quick phone call to the hotel was handled in the same easy manner.

I stayed in the most basic room, but it was equipped with everything I needed.

The desk was of a reasonable size, although perhaps the chair was a little low for the work surface. I switched to the small dining table and felt much more comfortable.

The bed was comfortable, but too low for my aging legs.

The bathroom has an external handbasin, then a bath/shower and toilet in a separate room. The shower head is very good, but the shower is screened by a folding glass panel and spray outside the shower is unavoidable.

Additional facilities in the room were a microwave oven and some basic crockery/cutlery.

The television was a little odd, fixed to the wall in a position that made it a little difficult to view from the bed. It doesn't swivel (well, I only tried gently) but it is a large size and gets good reception.

There were some roadworks going on in the street in front of the hotel. I had some early noise, but I still managed to get to sleep.

One aspect that might make it difficult to get to sleep is the amount of light leakage in the room. The alarm clock is very bright, and there was considerable leakage from the little hallway outside the room. A pillow and a spare blanket quickly fixed each problem.

I used to stay at the Southbank Travelodge when I needed a simple overnighter. That property has increased its rates, and I now find that the value offered by Clarion Suites is far better, especially when the enhanced standard of rooms at Clarion is taken into account.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RonDunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 4 April 2012
Dear Ron,

Thank you for sharing your thoughts with us, we are delighted to hear that you enjoyed your recent stay with us. We will definitely take into consideration on the few things you mentioned on the review during our next refurbishment program. It is very important that our guests are comfortable and enjoy their time during their stay with us. We'll be delighted to serve you again for your future stays in Melbourne.

Kind regards,
Kyan May - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 2 April 2012

Stayed at the Clarion Suites with my husband for 5 nights early in March. The location is very good and within walking distance to everything. The rooms are very nicely fitted out and the king-size bed is very comfortable. We were in a 1 bedroom riverview suite and the extra space was really good when staying for a few days. The room we had was on the 11th floor and had its own balcony which was nice - good to be able to let fresh air into the room. The only thing I found was that the hotel doesn't really get much sun so on cooler days it tends to feel quite cold there whereas when you walk across the bridge to the Crowne Casino it faces into the sun and its really warm over that side. The only other thing I would say that lets the hotel down is its restaurant. The staff are awsome and the service is brilliant but the food is a little average we thought and after a couple of meals there we chose to dine elsewhere for the rest of our stay. But I would definitely recommend this hotel as being excellent accommodation

Room Tip: Higher floors are great as the view is brilliant and if budget permits the 1bedroom riverview suites...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glynnie18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, 4 April 2012
Dear Valued Guest,

It is most appreciated that you have taken the time to post your review; this truly allows us to monitor our service levels, with the view of dedicating resources in areas where we do not achieve guest satisfaction.

I am glad to hear that overall your experience at our hotel was enjoyable, this is our main focus, and as a follow on I will make your comments available to our team, they will indeed be delighted to experience your welcomed praise. Furthermore the team will be duly recognized under our Star Rewards recognition program.

It would also be a great help to allow our, Executive Chef, to assess food consumed so that it is practical to review items ordered.

Therefore, if at all possible your contact stay details will be most helpful in our follow-up.

Thank you so much for your patronage and we look forward to welcoming back one day soon.

Kind regards,
Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
Price range (per night): $146 - $373
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion
Clarion Suites Gateway Melbourne, Victoria

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