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Reviewed 12 July 2019

The location is great, close to everything you need in the city.
Room was perfectly clean when I arrived and daily service was great. Free minibar everyday, free Lollies bar at the reception...so temptating. Friendly staff, everyone from reception staff to HSK ladies. Thank you for great stay! Will definitely stay only in Ovolo Laneways now when in Melbourne

Date of stay: June 2019
Trip type: Travelled on business
1  Thank TravellerDo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AmyM6123, General Manager at Ovolo Laneways, responded to this reviewResponded 16 July 2019

Thank-you for your 5 star review. We are thrilled to read that you had a FAB time with us :)

Cant wait to have you return,

Amy Moylan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019

A very fun and modern hotel however lack of facilities makes me feel like the Ovolo is more like serviced apartments. Bed & sofa are very comfortable and of high quality.The thoughtful room inclusions such as iPad & charger, mini bar, snacks and Wifi are a nice touch. Studio room however is poorly designed. Can't watch TV from bed and the bed is on a strange platform. Bathroom is tiny BUT clean and functional. Work space isn't comfortable for a long time and with no real common areas to go to, this is definitely a leisure hotel over somewhere for a work trip. Breakfast is CHEAP (AUD15 at time I reviewed) but basic continental - no hot food. Use of nearby external gym is convenient enough. Great value for money, excellent location with restaurants and cafes nearby. Would I stay here again - for work probably not. For leisure, I'm undecided.

Date of stay: July 2019
1  Thank Matt L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AmyM6123, General Manager at Ovolo Laneways, responded to this reviewResponded 16 July 2019

Hi Matt,

Thank you for the review of our hotel.

We take your recommendations and feedback on board. It is so great having engaged guest such as yourself.

We are glad that you enjoyed your stay overall but I am sincerely sorry we weren't the perfect fit for your travel needs. We do hope to see you again.

Thanks,

Amy Moylan

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Reviewed 30 June 2019 via mobile

I had a wonderful stay at Ovolo Laneways. Loved the CBD location and all the freebies (I booked via the hotel’s website and the grab and go brekkie was great). Best of all, my dog was completely spoilt by all the goodies in the VIPooch package. Thank you to the friendly and helpful team for a faultless stay!

Date of stay: June 2019
Trip type: Travelled solo
1  Thank Navigate324866
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AmyM6123, General Manager at Ovolo Laneways, responded to this reviewResponded 4 July 2019

Thank-you for your 5 star review! We are thrilled to read that you all had a truly faultless stay.

Cant wait to have you and pooch return,

Amy Moylan

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Reviewed 24 June 2019

We are usually big fans of Ovolo Laneways. In fact, we book this hotel whenever we make our yearly trips to Melbourne - great location and friendly staff.

Our trip this year was far from what we remember this hotel to be. Firstly, when we arrived in our room the first thing that we saw was the couch - it was awful (please see pic below). It had these weird lumps on the cushions and I just couldn’t bring myself to sitting on the couch after seeing that.
Secondly, the tv in our bedroom kept automatically switching on and off and changing channels. It was so frustrating that after the second night we just didn’t bother tuning on the tv anymore. We did let front desk know about it but the problem wasn’t fixed during our stay. The tv was also old and outdated.
The beds in our room were made daily and towels changed but I don’t think our room was ever vacuumed during our 4 night stay as the floors got quite dirty and dusty towards the end of our stay. We were also given a bathroom with disability amenities when we didn’t need it - the shower curtains were awful and having a shower like this meant our floor was so wet. Not good.

Overall, very disappointed with our room at Ovolo this time. Given that the prices are becoming more expensive I would at least expect the same if not better service and quality at Ovolo. I think we will find a different hotel for our next visit to Melbourne. If you are planning to stay at Ovolo - dampen your expectations and you will be less disappointed. Wouldn’t recommend given the quality has really gone down.

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Companion717858
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AmyM6123, General Manager at Ovolo Laneways, responded to this reviewResponded 5 July 2019

Hi there,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we have missed the mark here.

Should you wish to give us a chance to earn back your trust, Please feel free to reach out to me direct at amy.moylan@ovolohotels.com. I can assure you that we will do our best to give you the great Ovolo Laneways experience that you know.

Thanks,

Amy

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Reviewed 17 June 2019 via mobile

Stayed on Friday night - great location checkin was smooth and easy - a staff member showed us to the room and explained how to use outdoor heaters and indoor automatics like blinds etc. great room clean and modern. Loved all the free inclusions nice touch. Excellent location close to everything. Boys enjoyed the pin ball machine in the room. Hot tub was heated up for us to use straight away. Only cons - Hot tub could use new filters as they are visible - out of the 6 staff we interacted with all staff brilliant and friend except one was a bit abrupt - nothing major. Definitely will return.

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank maccheezel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AmyM6123, General Manager at Ovolo Laneways, responded to this reviewResponded 25 June 2019

Hi V4557UGannat,

Thank-you for taking the time out to post a review!

The team at Ovolo Laneways LOVE what they do and it’s wonderful to read when we've got it right. Thanks for letting us know about the spa filter too, we have since replaced them :)

We are thrilled to read you loved the penthouse and Pinball Machine as much as we do! Can't wait to have you return, next stop will have to be the Foosball Table in the Terrace Suite!

See you next time,

Amy Moylan

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