We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
AU$188
Mercure
AU$188
ZenHotels.com
AU$184
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (8,171)
Filter reviews
8,171 results
Traveller rating
3,165
3,661
957
254
134
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,165
3,661
957
254
134
Show reviews that mention
All reviews great location travel lodge eureka tower south bank arts centre yarra river room was clean flinders street station walking distance restaurants and bars good size would stay again minute walk public transport easy access free wifi a great place to stay
Selected filters
Filter
Updating list...
543 - 548 of 8,171 reviews
Reviewed 8 September 2019

Overall a very pleasant motel to stay. Bedding was very comfortable and clean. The centrallity of this motel is the greatest feature! I would recommend this motel to all family and friends. Great place for getting to the football and Rod Laver Arena and the Forum if your seeing a concert

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Trevor F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank, responded to this reviewResponded 3 July 2023

Dear Guest,

Thank you for taking the time to share your feedback. From the 1st of July 2022, the Hotel rebranded from Travelodge to Mercure and changed ownership. At Mercure, we are proud to be locally inspired.

Through this period of transition, we have made some enhancements to the hotel and re-opened the Food & Beverage facilities.

We look forward to welcoming you to Mercure Melbourne Southbank.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2019

First the shower did not drain away. When the air conditioning in the second room did not work I had to ask to be moved. When the water in the third room was tepid I was told by a male cleaner thatit was warm enough for a shower. The staff member who came to organise another room said I could maje several trips with my gear. I was feeli ng tired and unwell and had to ask him to help me

Date of stay: August 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Evelyne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded 11 September 2019

Dear Evelyne

I am disappointed to read that your stay with us was below expectations. I will endeavor to reach out to you via the contact details you gave us. I will also liaise with my team in regards to the service levels provided to you during your stay.

I look forward to speaking to you soon.

Kind regards

Arthur Rojas
Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

Stayed for 2 nights on a work trip. I expected the basics to be better - the hot water was just warm, the AC had to be restarted all night to keep a constant temp and the internet was slow.

Love the location, but the property was tired

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Aussie1199
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded 11 September 2019

Hi Aussie1199

Thank you for your email and I do apologize for any inconvenience caused by the Hot water issues you experienced. I have reached out to our Maintenance team to review the Hot water performance as this is definitely not the norm. Our Air Conditioning does have an auto feature to maintain temperatures for our guests with alternative options to have them on continuous use.

We have also reached out to our Internet Provider to review the speed/usage during the time you stayed with us. Generally the speed is consistent however can be affected during those peak times, you may have also been affected by the speed option selected on arrival. The complimentary access is capped at Mbps with faster options available for a fee.

Kind regards

Arthur Rojas
Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

Value for money off peak and good experiences consistently - have stayed here a few times now. Great breakfast and clean rooms. USB wall chargers built in are a nice touch.
Convienant parking and close to CBD.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank ashcox81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank, responded to this reviewResponded 3 July 2023

Dear Guest,

Thank you for taking the time to share your feedback. From the 1st of July 2022, the Hotel rebranded from Travelodge to Mercure and changed ownership. At Mercure, we are proud to be locally inspired.

Through this period of transition, we have made some enhancements to the hotel and re-opened the Food & Beverage facilities.

We look forward to welcoming you to Mercure Melbourne Southbank.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2019

For a one night stay, this was good choice for price and location.
We were given a room with two beds which was a little weird. Queen size beds were very small, more like a double but comfortable. Nice hot water but bathroom could do with updating as the shower screen was very hard to open and there was rusty spots. Location excellent for walking to restaurants etc.

Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank simish991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded 11 September 2019

Hi Smish

During high occupancy nights, we will often "upgrade" our guests to our Family rooms which consists of the 2 x Queen Beds. We understand that there will be nights that the Hotel will be occupied with a higher degree of single travelers compared to weekends when these rooms are purchased for their intended use.

Thank you for your feedback and we hope to see you back very soon.

Kind regards

Arthur Rojas
Hotel General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews