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Reviews (8,171)
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Traveller rating
3,165
3,661
957
254
134
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All reviews great location travel lodge eureka tower south bank arts centre yarra river room was clean flinders street station walking distance restaurants and bars good size would stay again minute walk public transport easy access free wifi a great place to stay
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Reviewed 13 July 2019

The staff are friendly and available to answer questions. The rooms were a reasonable size and clean and comfortable. We ordered buffet breakfast which was only $15 a person. It unfortunately was cold and very unappetizing and disappointing. The location is south bank was perfect just near the river and other venues. It suited our purpose for the night

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank pgrego428632
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nishma Shrestha, Guest Services / Front Office at Mercure Melbourne Southbank, responded to this reviewResponded 3 July 2023

Dear Guest,

Thank you for taking the time to share your feedback. From the 1st of July 2022, the Hotel rebranded from Travelodge to Mercure and changed ownership. At Mercure, we are proud to be locally inspired.

Through this period of transition, we have made some enhancements to the hotel and re-opened the Food & Beverage facilities.

We look forward to welcoming you to Mercure Melbourne Southbank.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2019

The good: Location, friendly staff, rooms were clean.

The bad: Expensive for level of hotel (no fitness centre or in-hotel room service, it's all charge-back from adjoining restaurants and VERY expensive), some rooms have no view at all.

The ugly: Stayed 2 x nights, after returning from an overseas trip for work and on both mornings (which I was hoping to be able to catch up on sleep and reset a little), I was woken at 8am to the sound of hammer drills on the shared wall to my room with maintenance workers drilling into concrete. The sound was intermittent and went on from 8am through to at least 10am when I got up and left the hotel for some peace and quiet. I understand the need for maintenance but there's plenty of options like timing it for the middle of the day, and perhaps WARNING people that maintenance is being undertaken, and perhaps putting people into rooms that don't have a wall sharing the same as that which maintenance is being conducted.

I've travelled a lot for m\work in the last 15 years or so and for a hotel in this location, at this price point, you expect a LOT more than this.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Sherpa16391490693
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeS2, Manager at Mercure Melbourne Southbank, responded to this reviewResponded 12 July 2019

Dear Sherpa,

Firstly thank you for taking the time to leave us this review.

Travelodge Hotel Southbank is going through a necessary refurbishment in order to create a better experience for all of our guests. I do apologies on behalf and would like the opportunity to discuss this further. If you could kindly reach out to me direct at dbedford@travelodge.com.au

Sincerely,
Dylan Bedford,
Assistant Hotel Manager

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Reviewed 11 July 2019

The rooms were set at a certain temperature and were unable to be changed. This made for a very hot, very uncomfortable sleep. It kept going back to 23 degrees which was very uncomfortable to sleep in especially with 4 bodies in the room. The breakfast was only just so so with little variety and what was on the label was not what was being served. I would definitely think twice about staying here again, even if I was desperate.

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank kkram936756
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeS2, Manager at Mercure Melbourne Southbank, responded to this reviewResponded 12 July 2019

Dear Kkram

Than you for taking the time to leave us this review.

Please kindly see the email I have sent direct.

Again apologies for the experience you received.

Sincerely
Dylan Bedford

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Reviewed 11 July 2019

Top notch stay, very clean, great location and friendly staff. Would recommend to families, business stays etc. Close to the Casino and the river, not too far from the MCG. Breakfast was great value too.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank christophercarlsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeS2, Manager at Mercure Melbourne Southbank, responded to this reviewResponded 12 July 2019

Dear Christopher,
Thank you for taking the time to submit your review.
We take great happiness to hear that you were able to take full advantage of our prime location.
We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask.
Kind regards,
Dylan Bedford
Assistant Hotel Manager

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Reviewed 10 July 2019

We have stayed here three times and enjoyed each and every time immensely - its a great location in terms of the MCG, DFO and shopping and walking distance to all - there are great restaurants nearby. The rooms have always been really clean and neat and will go there whenever in Melbourne

Date of stay: April 2019
1  Thank aces12018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeS2, Manager at Mercure Melbourne Southbank, responded to this reviewResponded 12 July 2019

Dear Aces
Thank you for taking the time to submit your review.
We take great happiness to hear that you were able to take full advantage of our prime location.
We look forward to having you stay with us again in the near future and if there is anything else we can help with in any future stays, please do not hesitate to ask.
Kind regards,
Dylan Bedford
Assistant Hotel Manager

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