My boyfriend and I stayed at this hotel for one night as we were in Melbourne for a wedding. When booking, I telephoned the hotel and specifically asked several questions about parking as we were driving there, and it can be hard to find a hotel in the CBD with parking. The staff member told me that they had parking a few doors down and the costs associated were to be paid upon checkout. Upon arrival, we were told that the car park was full and that we would need to find parking elsewhere. We ended up having to pay $85 to park our car overnight nearby.
It is very misleading and a huge oversight by the staff at this hotel to not advise a customer that there is only very limited parking available - especially when the surrounding car parks are so expensive!
The room itself was tidy however it was very warm and stuffy and the air con was pretty useless.
Overall we were pretty dissatisfied with the hotel and wouldn't stay again.More
- Free Wifi