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Quest on Bourke
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Reviews (697)
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All reviewstram stopgreat locationspa bathbedroom apartmenta bit tiredkitchen facilitieswasher dryercentral locationwould stay againbusiness tripliving areastayed for nightsreception staffcar parkinggood sizethe heart of the citypleasant stay
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Reviewed 28 November 2011

My partner and I stayed 2 nights in a one bedroom suite (very small but was ok).

I was surprised that I had to almost beg for a balcony - which I finally got, However no one told me it was half the size of a single bed :s

On our second night we attempted to have our second spa of our 2 night stay. 20 mins of cold running water.. When we called reception to enquire the receptionist was very unhelpful to why we had no hot water - this was very disappointing. And this was not resolved..

We were questioned when asked for more towels.. We got them but did not particularly like the tone of the woman who seemed uneasy that we had asked for more towels..

Overall the apartment was alright but I would not go back due to the lack of customer service. The only good thing is the location. But i would recommend Quest SXY in
South Yarra anyday!!

  • Stayed: November 2011
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Thank TanyasAdvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa_W555, General Manager at Quest on Bourke, responded to this reviewResponded 30 November 2011

Thank you for your feeback - and I apologise that your stay was not all that you had hoped for.

I have been looking into our reservation history and have not been able to find anything mentioning hot water issues in a One Bedroom Executive apartment with a balcony. Without this information I cannot unfortunately follow up with our personnel either.

I can assure you that we pride ourselves on our guest service and should we have been able to offer another apartment or take emergency actions we would normally have done so, this is part of our training for all of our personnel at Quest on Bourke. I can only apologise at this stage for your disappointment but I would welcome the opportunity to make amends should you wish to give us another opportunity to accommodate you.

Thank you again for your feedback.

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Reviewed 22 November 2011

We stayed for six days in a 2 bedroom and 2 bathroom apartment. We were a group of 4 adults with 1 toddler. The bathroom is really big and was great for giving my son a bath. He loved the big bathtub or spa. My husband also tried to use the spa, the motor was running but it wasn't working properly. Nevertheless, he still enjoyed his bath. The rooms are big, beds are ok, the blankets are a bit on the threadbare side. Kitchen facilities were complete and housekeeping cleans the dishes everyday except for Sunday's. Now, my only concern with an otherwise great stay is the laundry. They do provide a washer/dryer but it is a steam dryer and does not dry your clothes at all. You have to request for a clothes rack to dry your clothes. And it's not that big either. If they had a real dryer, I would have given them 5 stars.
The staff are courteous and efficient. They lent us umbrellas on a rainy day, printed boarding passes for us and even booked a tour at short notice. We would recommend this place to our friends.

Room Tip: When you are getting a two br apartment, make sure to ask for the two bathrooms. They have a 2 bedroom with only 1 bathroom and can be a hassle to share amongst 4 adults.
  • Stayed: November 2011, travelled with family
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1  Thank siomao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa_W555, General Manager at Quest on Bourke, responded to this reviewResponded 28 November 2011

Thank you for your feedback Siomao - it is wonderful to feel we have further contact with our valued guests even after they depart!

We are aware of limitations with the steam drying in the laundry - we recommend small loads and have the clothes airers available for this reason. Normally this assists to the guests satisfaction.

We are currently looking into upgrading to install separate washing machines and dryers for the apartments in the future for Quest on Bourke. A timeline for this is yet to be finalised.

We hope to see you again when you next plan a trip to Melbourne - thank you again.

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Reviewed 22 November 2011

This is a very centrally located apartment. Everything is just a short stroll away, Swanson street, Bourk Street Mall, Parliament, Federation Square... etc.

We had a 1 bedroom apartment which is spacious and functional, eg full kitchen, washing machine, DVD player, LCD TV. Bathroom is spacious.

If I want to be really picky, I find the queen size bed is on the softer side and the house keeping was on the stingy side without replacing the shampoo and the soap.

The service at the front desk was efficient and friendly.

  • Stayed: November 2011, travelled as a couple
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1  Thank CanberraTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa_W555, General Manager at Quest on Bourke, responded to this reviewResponded 24 November 2011

Thank you for your feedback.

We agree the location is excellent and it gives us a great opportunity for every guest to really enjoy the variety of tourism and cultural offerings that Melbourne has to offer.

Reception can also assist with additional toiletries for your apartment and we are happy to deliver them to you promptly. Simply dial down and we will assist.

Hope to see you again soon and thank you again for the feedback.

Vanessa Warnock.

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Reviewed 1 November 2011

I stayed here recently with 3 others and loved the place. We stayed in a 2 Bedroom Executive Apartment which had 2 bathrooms, plenty of room for everyone to get ready to go out. Apartment even had a spa however we didn't get a chance to use it.

The apartment was very spacious, had everything we needed in it, staff were friendly. Would definitely recommend it to others to stay here again.

  • Stayed: October 2011, travelled with friends
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Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2011

Stayed at this aparment hotel for 2 weeks, as was working just across the road. Was in a standard 1 bedroom apartment - apartments are spacious, comfortable and clean. Huge bathroom which I loved, and a very comfy bed, and the kitchen facilities were great. I had a room at the back of the hotel, and whilst there was absolutely no view (overlooking a brick wall basically) the room was really quiet which was great. Rooms were serviced daily and the staff were helpful. Would recommend this hotel for an extended stay in Melbourne CBD, or for a family wanting a comfortable, functional apartment with full kitchen and laundry facilities. Would definitely stay here again for work.

Room Tip: Rooms at the back are very quiet, just don't expect a view!
  • Stayed: September 2011, travelled on business
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2  Thank ECK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa_W555, Manager at Quest on Bourke, responded to this reviewResponded 27 September 2011

Thank you so much for your feedback.

It is always a pleasure to be able to encourage everyone at the property with such great feedback
.
We really pride ourselves on being able to cater for overnight and short stays as well as making our guests comfortable and at home for longer stays at Quest on Bourke.

We look forward to welcoming you back to the property again soon.

Warm regards.

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