We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a 5 star experience, but still worth staying.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Como Melbourne - MGallery by Sofitel
Ranked #20 of 162 Hotels in Melbourne
Certificate of Excellence
Reviewed 6 March 2012

Most of the staff at this hotel are very nice and very helpful. It certainly has five-star features and facilities, however some maintenenace and upgrading is due. Great location! We stayed here for our 10 year wedding anniversary, as we had our wedding reception here, oh so long ago. We stayed on 'a package' which included breakfast, drinks, parking, movie tickets etc. There was a long hair in the bath-tub which you wouldn't expect at a five-star hotel. The bathroom smelled mouldy and the smell permeated into the room if we kept the door open. Some fixtures were loose in the bathroom. Very quiet, even though located on busy roads, and nice view of garden from the room. We used the lovely indoor pool with opening roof, sauna and outdoor sunbathing area. Pool required a bit of maintenance. Breakfast food was good, (we ordered a hot breakfast each), but there wasn't enough food put out in the buffet, and service required tweaking. We weren't allowed to have a free expresso coffee like others having breakfast, as we were 'on a package', which is a very poor policy! (How to make your guests feel like 2nd Class Citizens...) We were emailed a survey after we stayed, and then contacted re our comments/suggestions. They stated that they had already taken some actions in response, so it appears that they are trying to make improvements.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HospitalityPolice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 22 March 2012

Dear guest,

Thank you for your recent in depth feedback in relation to your stay with us.
It is disappointing to learn that your room was not up to our usual high standard of presentation. This will be followed up with our housekeeping team. We hope to proceed with a rooms refurbishment in the near future which will address some of your concerns.

It is pleasing to learn that you enjoyed the location of your room and also the fact that your room was really quiet. I am also delighted to learn that you enjoyed your breakfast. To be clear, we don’t offer espresso coffee as a package component currently but based on your feedback it is an area of our breakfast offering that we will be reviewing.

We hope you will consider returning in the future.

Best Wishes,

Anne Marie Lennon
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,024)
Traveller rating
Traveller type
Time of year
Language
  • More languages

861 - 865 of 1,024 reviews

Reviewed 29 February 2012

After 3+. weeks at this hotel I would have to say the wonderful staff were the highlight of our stay. All displayed a "CanDo" attitude..nothing was a nuisance.
The rooms are due for a refurbish and this is in the pipeline but they are spacious and quiet. Unlike many city hotels it is very quiet which makes sleeping easy.
The pool and exercise room are well maintained..not large or lavish but very clean. A little tedious to access but this just added to the exercise experience !
My main frustration was with the Internet provider. Once again this is about to be upgraded.
The location close to shops,restaurants and transport is top notch.
Having stayed at Como I can appreciate why it is favored by visiting celebrities.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 22 March 2012

Thank you for taking the time to give us your feedback in relation to your recent stay with us.

It is a pleasure to learn that you found our staff to be so wonderful. We do pride ourselves on our customer service.

Your comments in relation to the internet are recognised and as part of our up and coming refurbishment – this matter will be addressed.

Once again thank you for your feedback.

Best Wishes,

Anne Marie Lennon
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2012

We enjoyed our stay at the Como but it is definitely not 5 star. It is down at the heel and needs a tart up!!! We mentioned many issues which needed addressing but so far no one has had the decency to reply our guest form.
It is in a good position and we think guest parking should be free... not $35 a day.
The swimming pool is not very salubrious... getting there is like negotiating a maze!!!
The rooms were cleaned to a high standard and it was a pity the bar fridge was not topped up regularly.

Room Tip: Ask for non smoking. People were smoking in the lifts and the lobby had a strange smell.
See more room tips
  • Stayed: December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank wanschers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 16 February 2012

Dear guest,

Thank you for your recent feedback received. I apologise if you feel that your comments have been treated with indifference this is certainly not the intention.

We really appreciate in depth feedback such as yours as it allows us the opportunity to prevent any re-occurrence. I appreciate your comments in relation to our pool and gym area as it is situated on the roof top of the property but I am disappointed that you did not enjoy once you were there.

I apologise secondly that guest were smoking in the lifts. We are a completely non- smoking venue. However we should have noticed and I would expect our smoke detectors to sound immediately. The smell in the lobby that you are referring to is a Chanel scent.

Thank you once again for your feedback and we hope to welcome you back in the future.

Yours sincerely,
Anne Marie Lennon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2012

Stayed here for our one year anniversary and it was lovely. The room was delightful, we had a king sized bed and a huge spa. Also the breakfast was delicious, we had a hot meal each and a selection of pastries to choose from. Was very enjoyable!

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank snowymidnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 16 February 2012

Dear guest,

Thank you for choosing The Como Melbourne to celebrate your first wedding anniversary.
I am delighted to hear that you had such a lovely experience.

It is also a pleasure to learn that your enjoyed breakfast in our Brasserie restaurant.

We look forward to welcoming you back for future celebrations.

Yours sincerely,
Anne Marie Lennon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2012

We had an opportunity to spend one night in Melbourne at the Como. The service from the staff was very friendly and warm and the foyer was well presented. Our Suite however was overpriced and dated. Mould was growing in the shower. The room we were shown to had a bad odour and after walking into the bathroom, we realised that the carpet was saturated in water. When we called the Reception, the staff kindly showed us to another room nearby.

This room was very clean however the bathroom was dated and it could do with either a super clean or a refurb. Despite the location being excellent and the service excellent, there are other hotels in the local area that deliver better value for money and a better quality of room. Room service was average although delivered with a smile. It is on par with a 4 star European hotel however not the 5 star hotel we expected. I must confess to being somewhat disappointed.

Definiltey in need of a refurbish.





.

Room Tip: Select a room overlooking the park for peace and quiet.
See more room tips
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank LeesaSoulodre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 25 January 2012

Dear guest,

Thank you for your recent in depth feedback in relation to your stay with us.
It is disappointing to learn that your room was not up to our usual high standard of presentation. This will be followed up with our housekeeping team.

We hope to proceed with a rooms refurbishment in the near future which will address some of your concerns mentioned.

It is however lovely to hear that you enjoyed our location in South Yarra and found the service to be excellent.

We hope you will consider returning in the future.


Regards,

Anne Marie Lennon
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Melbourne
Chapel Street
Art Series - The Olsen
Art Series - The Olsen
#24 of 162 in Melbourne
1,732 reviews
Art Series - The Blackman
#12 of 162 in Melbourne
2,118 reviews
Show Prices
Show Prices
Show Prices
Chinatown
Ovolo Laneways
Ovolo Laneways
#14 of 162 in Melbourne
1,110 reviews
Quay West Suites Melbourne
#13 of 162 in Melbourne
1,118 reviews
Central Business District
Hotel Lindrum Melbourne - MGallery Collection
Show Prices
Show Prices
Show Prices

Been to The Como Melbourne - MGallery by Sofitel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Como Melbourne - MGallery by Sofitel

Address: 630 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Melbourne
#19 Luxury Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Business Hotel in Melbourne
Price Range: $197 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Como Melbourne - MGallery by Sofitel 5*
Number of rooms: 111
Official Description (provided by the hotel):
Stylishly located in the South Yarra fashion district, the vibrant Como Melbourne hotel is the epitome of chic style and sumptuous elegance. The Como Melbourne is a living legend in its own right and many celebrities have passed through its famed doors - this boutique hotel features 111 rooms and is renowned for delivering impeccable and discreet service to all. Our guests are treated to contemporary styled rooms that are luxuriously spacious, letting in invigorating natural light. Be sure to look out for the other iconic celebrity of the hotel - our signature rubber duck who has been delighting guests for years and is yours to take home. Fashionable yet comfortable - reserve a room at our boutique hotel in South Yarra and discover why everyone is talking about The Como Melbourne. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia APAC, Hooroo Pty Ltd, Wotif.com, Hotels.com, lastminute.com.au, Ctrip TA, Agoda, TripOnline SA, HotelQuickly, Hotelopia and Cancelon so you can book your The Como Melbourne - MGallery by Sofitel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne
The Como Melbourne - MGallery By Sofitel Victoria

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing