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The Westin Melbourne
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Reviews (2,168)
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1,399
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1,631 - 1,636 of 2,168 reviews
Reviewed 28 May 2012

I stayed at the Westin for the fourth time in early April and have booked to return to celebrate my birthday later in the year. Each time I have stayed at the Westin has been a wonderful experience - friendly, first class service from all staff we dealt with. The location of the hotel is perfect - right in the middle of the CBD. Plenty of good shopping, restaurants, bars and theatres within easy walking distance. The rooms are superb - a good size, with wonderful beds and excellent bathrooms. The lobby is very tranquil and welcoming. I have stayed in many hotels in Melbourne, but after staying at the Westin would never stay anywhere else.

  • Stayed: April 2012, travelled with family
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4  Thank purpleowl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this reviewResponded 19 July 2012

Dear Reviewer. Thank you for continuing to stay with the Westin and we are inspired you experienced an instinctive stay and you enjoyed our close proximity to all that Melbourne has to offer. We sincerely value your loyalty and are delighted you chose to celebrate your special occasion with us in the near future. Please feel free to contact us prior to your arrival so we can assist with special arrangements to enhance your stay. Be well.

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Reviewed 25 May 2012

The hotel distinguishes between paying and non-paying (using Starpoints or free nights from Starwood promotions) guest! The Westin Melbourne belongs to the group of Starwood hotels that don’t bother about you when you use your Starwoodpoints or free nights out of a Starwood promotion
As a Platinum member of the SPG program, I am deeply disappointed with Starwood that they call "The Westin Melbourne" a Starwood hotel!!!
The hotel staff didn't recognized my Platinum member level and the free breakfast reminded me of my military service of 25 years ago. This with my past 3 stays also!!!
You hear constantly what the hotel can't do for you!!!

Room Tip: To get a good room you better pay the full room rate.
  • Stayed: March 2012, travelled as a couple
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5  Thank honest h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this reviewResponded 30 May 2012

Dear Reviewer. Thank you for taking the time to provide feedback regarding our SPG program and The Westin Melbourne. We regret your experience was not fulfilling and would like to address your concerns regarding SPG and breakfast. We would value the opportunity to resolve your concerns directly and request that you contact our General Manager at your earliest convenience. If there is ever an opportunity to for you to stay with us again, we would certainly ensure you receive an instinctive Westin experience.

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Reviewed 24 May 2012

I just wanted to write a quick review on the service I received over the phone when making a booking at the Westin. Amber was the name provided on the other end of the line and I have to commend her on her service. She was lovely and patient in answering my questions regarding the different rooms and valet parking, etc.. And upon hearing that it was for a special occasion, offered an upgrade. Even before our stay, I am already impressed with the Westin!

  • Stayed: May 2012, travelled as a couple
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1  Thank Sharyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this reviewResponded 30 May 2012

Dear Reviewer. Thank you for taking the time to provide such delightful feedback regarding your reservation experience. We will certainly pass on your comments. We look forward to welcoming you back for your next special occasion. Be well.

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Reviewed 23 May 2012

The hotel's location is very convenient to Melbourne's CBD, business, shopping and restaurant scene. The staff make you feel very comfortable. The rooms are great as are the beds and bathrooms. Resulting in a very good night's sleep and feeling of being very well rested from the stay at the Westin.

  • Stayed: April 2012, travelled with family
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1  Thank lukebutler1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this reviewResponded 30 May 2012

Dear Reviewer. We are delighted you experienced a refreshing stay with our personalized service, spacious bathrooms and Heavenly beds. We are pleased you had a rewarding stay and enjoyed our central location amongst some of Melbourne’s finest attractions. Be well.

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Reviewed 19 May 2012

I spent 24.00 in Melbourne for Business. This hotel is centrally located in Business surroundings.
Hotel care for guest is good, even perfect. I could let my luggages at the concierge for a full day @ the office + enjoy a shower before Overnight Flight to SIngapore. No extra cost, Concierge was friendly and dedicated.
Sounds one of the great place to stay for business in Melbourne.

Room Tip: Try not to be located on the street side. Some noise can happen on the public part of the park.
  • Stayed: May 2012, travelled on business
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1  Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this reviewResponded 24 May 2012

Dear Reviewer. Thank you for choosing to stay at our hotel for your recent trip to Melbourne. We are pleased you enjoyed our central location and Concierge assistance. We look forward to the pleasure of welcoming you back to The Westin Melbourne. Be well.

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