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“Top Service - Best Beds”

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The Westin Melbourne
Ranked #17 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Top Service - Best Beds”
5 of 5 bubbles Reviewed 29 May 2012

I have stayed at The Westin Melbourne many times for both business and pleasure and go back time and again, due to their great service, beautiful large balcony rooms (Deluxe King) and the best ever beds. Have also eaten at their restaurant, Allegro, often with meals and service excellent. The Martini bar is great for drinks and appetizers after the football, with a great log fire to warm up. Will be going back without hesitation, as this is the best hotel in Melbourne.

Room Tip: Book a Deluxe King room with a Juliet balcony
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Excellent2011_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this review, 1 June 2012
Dear Reviewer. Thank you for your inspiring comments regarding your recent visit. We are delighted you experienced a refreshing stay with our personalized service, spacious deluxe rooms and Heavenly beds. We will also pass your inspiring comments regarding Allegro and Martini Bar. We look forward to welcoming you back during the football season. Be well.
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1,906 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (402)
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English first
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

I stayed at the Westin for the fourth time in early April and have booked to return to celebrate my birthday later in the year. Each time I have stayed at the Westin has been a wonderful experience - friendly, first class service from all staff we dealt with. The location of the hotel is perfect - right in the middle of the CBD. Plenty of good shopping, restaurants, bars and theatres within easy walking distance. The rooms are superb - a good size, with wonderful beds and excellent bathrooms. The lobby is very tranquil and welcoming. I have stayed in many hotels in Melbourne, but after staying at the Westin would never stay anywhere else.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank purpleowl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this review, 19 July 2012
Dear Reviewer. Thank you for continuing to stay with the Westin and we are inspired you experienced an instinctive stay and you enjoyed our close proximity to all that Melbourne has to offer. We sincerely value your loyalty and are delighted you chose to celebrate your special occasion with us in the near future. Please feel free to contact us prior to your arrival so we can assist with special arrangements to enhance your stay. Be well.
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metropolitan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 25 May 2012

The hotel distinguishes between paying and non-paying (using Starpoints or free nights from Starwood promotions) guest! The Westin Melbourne belongs to the group of Starwood hotels that don’t bother about you when you use your Starwoodpoints or free nights out of a Starwood promotion
As a Platinum member of the SPG program, I am deeply disappointed with Starwood that they call "The Westin Melbourne" a Starwood hotel!!!
The hotel staff didn't recognized my Platinum member level and the free breakfast reminded me of my military service of 25 years ago. This with my past 3 stays also!!!
You hear constantly what the hotel can't do for you!!!

Room Tip: To get a good room you better pay the full room rate.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank honest h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this review, 30 May 2012
Dear Reviewer. Thank you for taking the time to provide feedback regarding our SPG program and The Westin Melbourne. We regret your experience was not fulfilling and would like to address your concerns regarding SPG and breakfast. We would value the opportunity to resolve your concerns directly and request that you contact our General Manager at your earliest convenience. If there is ever an opportunity to for you to stay with us again, we would certainly ensure you receive an instinctive Westin experience.
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 May 2012

I just wanted to write a quick review on the service I received over the phone when making a booking at the Westin. Amber was the name provided on the other end of the line and I have to commend her on her service. She was lovely and patient in answering my questions regarding the different rooms and valet parking, etc.. And upon hearing that it was for a special occasion, offered an upgrade. Even before our stay, I am already impressed with the Westin!

  • Stayed May 2012, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank sharyn l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this review, 30 May 2012
Dear Reviewer. Thank you for taking the time to provide such delightful feedback regarding your reservation experience. We will certainly pass on your comments. We look forward to welcoming you back for your next special occasion. Be well.
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Orange County, California
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 23 May 2012

The hotel's location is very convenient to Melbourne's CBD, business, shopping and restaurant scene. The staff make you feel very comfortable. The rooms are great as are the beds and bathrooms. Resulting in a very good night's sleep and feeling of being very well rested from the stay at the Westin.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lukebutler1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMel, Manager at The Westin Melbourne, responded to this review, 30 May 2012
Dear Reviewer. We are delighted you experienced a refreshing stay with our personalized service, spacious bathrooms and Heavenly beds. We are pleased you had a rewarding stay and enjoyed our central location amongst some of Melbourne’s finest attractions. Be well.
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Additional Information about The Westin Melbourne

Property: The Westin Melbourne
Address: 205 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Melbourne
#10 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#16 Luxury Hotel in Melbourne
#17 Family Hotel in Melbourne
Price range (per night): $249 - $452
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions.SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin
The Westin Melbourne Victoria

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