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“Mostly great”

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Sofitel Melbourne on Collins
Ranked #15 of 160 Hotels in Melbourne
Certificate of Excellence
Alnwick, United Kingdom
Level 4 Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Mostly great”
Reviewed 1 June 2012

I stayed at the Sofitel for 9 nights in May 2012 whilst on business. If it wasn't for the obscene internet charges then this hotel would be my new favourite hotel in Melbourne. Having to pay $29.99 for 24 hours of slow to medium internet service is simply unjustifiable. Most of the other hotels I stay at (particularly in Scandinavia) give free, fast internet. Putting that aside (though it is a big bug-bear of mine - WiFi should be free and fast everywhere these days) almost everything else about the Sofitel was great.
The main points are:
a) The rooms are very clean and comfortable, with ultrasoft cotton sheets and duvet covers
b) There's a very nice control pad at the side of the bed to set mood lighting, put on the TV, DVD, etc
c) Breakfast is very nice (although the welcome is very inefficient - the member of staff takes the first customer to their table, then comes back for the next person and so on. Why don't they have one person on the door and then other staff to show guests to their table?)
d) The staff are impeccably polite - particularly the concierge and at reception - and the smattering of French in their greetings is a nice touch
e) There is free WiFi in the Collins Square shopping centre next to the hotel, so the crazy hotel internet charges can be avoided if you're determined enough
f) The location is great - just 6 mins walk to Flinders St Station, 5 mins to the main shops, opposite a wonderful antique bookshop, and easy to find from wherever you are because the building towers above most others

I've tried a lot of hotels in the city (I'm there for 5 or 6 weeks each year) and this ranks pretty high on the list. If they sorted out free and fast internet service then this would be "the" hotel to go to.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jabulani4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 4 June 2012
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

I was delighted to read that you enjoyed your stay and our facilities, in spite of your experience with our internet. We are working on making it faster however our pricing is in line with our Melbourne competitors.

It is unfortunate that the above mentioned will prevent you from staying with us again, however I hope you reconsider seeing all other elements were positive.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (846)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Asia
Level 5 Contributor
95 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 31 May 2012

Bed was a litte soft for me.

You need to pay for wi-fi.

Room Tip: Cumulus is just next door along Flinders Lane.
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benzberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 31 May 2012

Had an excellent stay here recently for one night. Notable are the views you get over Melbourne, the room and bathroom were all high standard and in great condition, great Bose sound system, etc. mini bar prices are over the top, make sure you request non smoking level (if you dont smoke) as i was not asked. Gym is great overlooking the city and of good quality. Restaurant was very good and overall a great hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iwtiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price range (per night): $236 - $529
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel
Sofitel Melbourne On Collins Victoria

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