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Reviewed 4 September 2016

Very poor, won't be staying again. Staff upon check-in didn't even greet me, could hardly fit in the tiny shower and the which along with the broken shower head. Gym was beyond a joke. Have stayed in many locations on my travels and very few have been as poor as this, no understanding how they have managed to gain a 4 1/2 star rating.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank 414tyj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded 16 November 2016

Thank-you for your feedback 414tyj. The front office staff have be spoken to in regard to how they great guest. The broken shower head has been reported to Maintenance and all in the building will be checked and replaced if needed. I do Apologise that our hotel did not meet you standard for your stay with us.

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Reviewed 3 September 2016

Room 908 was disgusting. Meant to be 2 bed exec we paid on average over $300 per night and the dishwasher knob was broken, dryer was old and settings cracked, no coffee plunger although coffee bags provided. Curtains were soiled and had splatter marks on back of curtains, aircon remote was missing it's front, Tv remote was sticky taped together, no central heating/cooling at all. Very noisy rooms from traffic outside too.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tiffanyh613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded 15 November 2016

Thank-you for your feedback tiffanyh613, I am sorry for all the issues you had with your apartment during your stay. A list of all of your issues was handed to both Maintenance and to the housekeeping department to make sure that these problems were addressed to prevent this from happening again. Thank-you once again

Quest on William

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Reviewed 1 September 2016

Very good location . The quietness of the apartments is definitely a reason to return. Convenient parking and short walk or free tram ride to shops. So easy to get back onto Flemington road again and freeway.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank leoniew941
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded 15 November 2016

Thank-you for your feedback leoniew941. We hope to see you again

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Reviewed 1 September 2016

Located close to where I wanted to be, overall very good. Check in was easy, room was clean and well presented, not keen on bath shower combinations, but other wise all good. Check out was very easy, will be staying again.

Date of stay: August 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank K7898VJmichaelh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuestonWilliam, Front Office Manager at Quest on William, responded to this reviewResponded 15 November 2016

Thank-you for your review K7898VJmichaelh. We hope to see you again

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Reviewed 31 August 2016

Conveniently located and suited need being a 2 bedroom apartment which was very comfortable. Wasn't able to locate the TV remote which was only a minor matter as we weren't in Melbourne to watch TV in the apartment.

Date of stay: August 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank damony65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
QuestonWilliam, Manager at Quest on William, responded to this reviewResponded 15 November 2016

Thank-you for you review damony65. I am sorry about the mishap with the Tv remote. We hope to see you again

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