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“Forget it if your on international business...” 2 of 5 bubbles
Review of Adara Collins

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Adara Collins
Winchester, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Forget it if your on international business...”
2 of 5 bubbles Reviewed 6 May 2012

Arrived in Melbourne from London (a little tired) and checked in early - the girls on the desk were great, very helpful, and tolerant of my jet lag...

However from that point things go down hill. I was due to stay for 6 weeks... I stayed 1 night.

The location is superb, however the room was unwelcoming. The entrance to the building is tiny and cramped (another reviewer said makes your heart sink - I agree). The room was cold and damp with single glazing ... (bear in mind i'd arrived from a wet, rainy london).

Deciding that my state of mind was likely due to jet lag, I decided to make a go of it and went out to get some food / supplies - great Woolworths about 15min walk away, no problem. However (and yes I should have checked before leaving), on returning I noted the room had no Oven (just a standard microwave) and Hob - so the pizza did not get cooked.

Sleeping was hard going, really noisy single glazed room (noise of constant a/c / motor as opposed to standard city sounds).

The room was OK for a weekend stay, but dark and poorly lit, so working in it would be hard for 6 weeks. The bathroom had a shower over the bath (about 4 ft long - not ideal for someone who is 6ft4), and was plagued by a fan which could not be shut off.

The gym onsite is a shoe box with 1 tredmill and 1 cycle (this about finished me off), so I had to check out.... and was charged an extra night for leaving early !...

As said, the staff were friendly, and very helpful (new location of great local coffee houses etc). and the place would be great for a weekend with mates if you wanted a bed and somewhere to cook a fry up... NOT FOR A LONG BUSINESS STAY !

Room Tip: Room 803 has a very loud external a/c / other motor running permanently - I had to sleep with ear pl...
See more room tips
  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Manager at Adara Collins, responded to this review, 7 May 2012
Hi Mark,

Thank you for your feedback. We apologise for the unpleasant experience that you received during your last stay with us. I would like to take this opportunity to update you that we have recently commenced refurbishments on our bathrooms installing walk in showers. Please feel free to contact myself on Tel: 03 9639 1811, to discuss your requirements as we may have rooms that are more suitable for your needs.

Once again, thank you and we look forward to hearing from you!

Kind Regards

Kayla Smyth
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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283 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Christchurch, New Zealand
Level Contributor
236 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 5 April 2012

Stayed for one night as we got a good price and accomodation was hard to get due to Grand Prix. Check in was quick & easy. Apartment was better than expected. Had requested twin beds but did not expect to get them as they were not advertised on website. Even though beds were close together was nice not to have to share a bed with my sister. Living area was large with a well equipped kitchen. From the outside the building is not appealing but "don't judge a book by its cover". Bathroom seemed clean but as someone elses soap was left in the bath I did not have a good feeling about the cleaning staff at the apartments. Location is very good & was a bit of noise below us the next morning with people working in alleyway overall it was a great stay. Did want to leave our bags the next morning but as the storage area was behind the reception desk & was really full of other luggage we decided not too. Staff very friendly & helpful.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nzsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Manager at Adara Collins, responded to this review, 7 May 2012
Hi,

Thank you for your feedback about the quick and easy check-in and great location! We will also like to take this opportunity to inform you that we are carrying out refurbishment works to install walk in showers. I will ensure to speak with housekeeping in relation to the soap being present in the apartment as this is certainly not our standards.

Hopefully the next round you return to stay with us, you will be able to tell us more about your experience!

Once again, thank you and we look forward to hearing from you soon!

Kind Regards

Kayla Smyth
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 3 April 2012

I've stayed at the Quest on Collins Street twice a year for the last four years running, in the studio, one bedroom and two bedroom apartments.

The two bedroom apartments that face onto Collins Street are superb - extremely spacious (four adults or two adults and family fit with ease, lots of space and natural light. I always request these and most times manage to secure them. In the two bedroom there is generally 1 x 2.5 seater sofa and 1 x 2 seater sofa, both have high backs with cushions, very comfortable. The kitchen is spacious and has everything you need. The table seats six people, and the TV is around 46 or 50 inch samsung. Despite being on the Collins St road frontage the apartment is surprisingly quiet. The beds are super comfortable and the wardrobes are doubles, with 1 x 4 drawer little mobile drawer set for clothing. The curtains are black out, so no light gets through. They are always very clean apartments. The service from the girls on the front desk is excellent, they are friendly, knowledgable and nothing is too much trouble. I find the studios and one bedroom apartments very good, spacious and again comfortable and clean. Yes, there is only one lift (there are also stairs) and at peak times it can be a long time coming, but if you are there on holiday you shouldn't have to wait more than a minute or two. The apartments at the back of the building offer no view, but still have good natural light and are very quiet.

Undoubtedly the best things about this place is the space in the apartments, the location and the service. They regularly run specials and offer great pricing discounts - I wouldn't pay full rack rate. I have stayed in a lot of apartment hotels in Melbourne and I have yet to find one at a comparable discount price and location. To be clear, this ain't the Ritz and they don't claim to be - it's a very comfortable, spacious, clean apartment in a great location.

Brunetti's is across the road on the city square (fabulous coffee, pastries, italian food to have there or to go), a french bistro next door (not cheap but very popular, and from around 9 or 9.30am they have muffins and croissants to go), and there are some great little restaurants about two blocks up on your right on George St. It's five minutes walk to David Jones & Myers, and the Town Hall about 2 minutes, Regent Theatre is directly opposite the hotel. There is also a cinema about 10 minutes walk away. Flinders St station for trains is about 8 minutes walk away, the trams are four minutes away.

I always make a point of catching tram 112 to Brunswick Street - loads of cafes, quirky stores - to make my annual pilgrimage to Marios Cafe - a Melbourne institution for many - where the food is consistently excellent, the waiters have fun doing their jobs and tease the customers while offering good service, and the prices are very reasonable. Via a cab it's about a $11 taxi fare.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank luvyrlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Manager at Adara Collins, responded to this review, 7 May 2012
Hi,

Thank you for your feedback about the our great location and product/services! We would also like to thank you for choosing Quest Collins Street Central for your travels to Melbourne.

Hopefully the next round you return to stay with us, you will be able to tell us more about your experience!

Once again, thank you and we look forward to hearing from you soon!

Kind Regards

Kayla Smyth
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

If they say that a good hotel is only as good as the staff then this one is top notch. The girls behind the desk are real treasures. Helpful and lovely to deal with. Nothng is too much trouble.
The location is perfect, and the room are quite and well appointed. Would stay here again.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mydaneco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Manager at Adara Collins, responded to this review, 7 May 2012
Hi,

Thank you for your feedback on our front desk girls and our apartments, I am glad to hear you enjoyed your stay and look forward to being able to Welcome you back to Quest Collins Street Central.

Kind Regards

Kayla Smyth
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 7 March 2012

VERY OVERPRICED FOR WHAT YOU GET. The only thing going for it really was the great location.

  • Stayed March 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KiwiKirsty734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayla S, Manager at Adara Collins, responded to this review, 7 May 2012
Hi Kristy,

I am disappointed to hear that you didnt enjoy your recent stay with Quest Collins Street Central.

Please feel free to contact me on Tel: 03 9639 1811 and we will definitely love the opportunity to review this matter.

Kind Regards

Kayla Smyth
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Adara Collins

Property: Adara Collins
Address: 182 Collins St, Melbourne, Victoria 3000, Australia (Formerly Quest Collins Street Central)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #21 of 126 Speciality Lodging in Melbourne
Price range (per night): $137 - $389
Hotel Class:4 star — Adara Collins 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Quest Collins Street Central Hotel Melbourne
Adara Collins Melbourne, Victoria

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