We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
Get rewarded with One Key
Booking.com
AU$139
Hotels.com
AU$121
Get rewarded with One Key
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (3,103)
Filter reviews
3,103 results
Traveller rating
1,243
1,238
431
117
74
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,243
1,238
431
117
74
Show reviews that mention
All reviews pensione hotel shoebox room southern cross station great location rooms are small spencer street short stay crown casino the ground floor double bed sky bus tram stop public transport would stay again one night stay min walk etihad stadium
Selected filters
Filter
Updating list...
170 - 175 of 3,103 reviews
Reviewed 4 September 2019

This was better quality than I was expecting. I was booked for business near to the convention centre and based on price. They've done well to update the old building and the rooms were very good. Definitely recommend.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank AdamLeaves
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Front Office Manager at Best Western Melbourne City, responded to this reviewResponded 9 September 2019

Dear Adam

Thank you for taking the time to review our hotel.

We are glad you found your stay pleasant. We appreciate all your feedback and hope to see you again soon.

Regards,

The Best Western Melbourne City Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2019

Simple but very affordable way to stay in the city. The room was clean, everything worked as they should. I've stayed a few times at this hotel before and it continues to provide me with the expected level of service for the price......quality at an affordable price. Well done.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank S171RTdavea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Front Office Manager at Best Western Melbourne City, responded to this reviewResponded 9 September 2019

Dear Dave,

Thank you for your great review.

Your business is important to us and we value all your feedback.

We look forward to having you stay with us again.

Best regards,

The Best Western Melbourne City Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019

The staff here are brilliant. Rooms are small, but have everything you need. The hotel is perfectly placed for the Convention Centre and cinemas, not so much for the centre of Melbourne.
It's a small but mighty hotel!

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank t0ppd0gg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Manager at Best Western Melbourne City, responded to this reviewResponded 28 August 2019

Dear t0ppd0gg

It was our absolute pleasure! We are glad you had such a nice stay with us and found the location handy.
We love it to :)

We hope we have the opportunity to welcome you back very soon!

have a lovely evening,

Warmest Regards,
Best Western Melbourne City Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019

The location of the hotel was absolutely fantastic. The room itself was well furnished and the bed was comfortable and it was clean but you could barley walk around the bed as the room was so small. The shower in the bathroom, well the opening was less than 30cm wide, which is not really good enough, a large person wouldn't be able to use the shower. There was also a nightclub next door, which was noisy.

Date of stay: October 2018
    • Value
    • Location
    • Service
1  Thank Mik1984
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Manager at Best Western Melbourne City, responded to this reviewResponded 28 August 2019

Dear Mik1984


We are very sorry your stay was overshadowed the size of the room and noise from the bar next to us. For the benefit of readers we do have a 24 hour reception team who are hear to ensure a comfortable and enjoyable stay any issues you have throughout let us know so we can resolve during the time you are with us.

Thanks for your feedback and we hope we have the opportunity to welcome you back in the future with a better experience.

Warmest Regards,
Best Western Melbourne City Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

Lovely room, great staff especially on reception.
So central. Tram outside, bus routes, train station up the road. Nice shower, good size room. Downstairs opportunity to get good coffee and breakfast.

Date of stay: March 2019
    • Value
    • Sleep Quality
    • Service
1  Thank hotelguest21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Manager at Best Western Melbourne City, responded to this reviewResponded 20 August 2019

Dear hotelguest21

Thank you for sharing your stay for others to read. We are happy you had a comfortable stay with us and took advantage of using our onsite cafe oliviers. I will be sure to pass on the good feedback to everyone!

If you are back in Melbourne again we would love to welcome you back :)

Have a lovely afternoon!

Warmest Regards,
Best Western Melbourne City Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews