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“Well located & helpful staff”

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The Swanston Hotel, Grand Mercure
Ranked #86 of 160 Hotels in Melbourne
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2,510 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sydney Australia
Level 6 Contributor
593 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
Reviewed 12 March 2012

We spend one Friday night in room 1116. The hotel is centrally located and this is very convenient for exploring the city and getting around Melbourne by tram. The hotel's staff was friendly and efficient at check-in. Our room was fairly long with large twin beds (which unfortunately we did not find very comfortable), desk, two small couches and a flat screen TV . The quilt cover on one of the beds had a blood stain right in the middle! The bathroom was clean but the bathtub was stained and lacked an antislip mat. One basically needs to get into the bathtub to start the flow of water due to the placement of the taps. Lighting in the room is definitely on the dim side - we could have used a flashlight! There were two bottles of water on the desk, but rather than the tag saying "complimentary", it stated that the charge for a bottle was $6.00. The air conditioning was able to be turned off but it appeared that our room was located above the hotel's electrical/mechanical plant and it was uncomfortably noisy with the window open. Overall, the room was clean but the furnishings were tired. The hotel does not offer free wifi, but charges $10 (for "light" usage) or $25; we find that a charge for wifi is unacceptable these days. Only recommended for its location and there are other hotels nearby!

Room Tip: Room 1116 was very noisy (it sounded like turned off air conditioning was on high) when the window w...
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  • Stayed March 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#79 Luxury Hotel in Melbourne
Price range (per night): $145 - $310
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor
The Swanston Hotel, Grand Mercure Melbourne, Victoria

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