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Belinda K
Bright, Australia

Clean but tiny

3.0 of 5 bubblesReviewed 8 Jan 2013
My mum and I have stayed here twice in twin share rooms (June and August 2012), the first time the room was so small that the door could only be opened about half way before hitting the bed side table and the beds were only about 35 cm a part, the small bathroom only had frosted glass separating it from the bedroom which lets the light fill the room at night if someone uses the bathroom. The other problem we had was with the blinds, the window looked out into an alley with a light shining in but the top have of the wall was at an angle so when we pulled the blind down there was a huge gap of about 20 cm like /|.

The second time we stayed there we got a 4 star room and it was much better, very clean and a largish room. We didn't have a room service menu in our room on this visit (we did in the other room) and when we asked at the desk if we could get one the man in charge at the desk was very rude and told us it was there and if we couldn't find it it was because we weren't looking hard enough and that he would come and find it for us. We ended up asking a number of times for the menu but this man seemed to appear each time we asked someone else and he wouldn't give us one. The staff were all good at other times though.

The beds were very comfortable on both stays, and bar in the lobby was great, the bread and oil and the cheese plate were great value and they make a great cocktail.

I'd have given 3.5 stars if able too.
Date of stay: August 2012
Trip type: Travelled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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SalesBHOC, Manager at Batman's Hill On Collins, responded to this review
Responded 27 Mar 2013
Dear reviewer. Thank you for taking the time to review Quality Batman's Hill on Collins. We offer a wide range of accommodation including 3.5-star Standard Rooms and 4-Star Club Rooms and Apartments. We are pleased to see that the room you stayed in on your second visit met your expectations, and that you enjoyed our Food & Beverage facilites. We will pass on your comments regarding your first stay with us, and your experience with the Room Service menu with the appropriate departments. We hope to welcome you back here on your next visit. Take care.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 January 2013

Overnight stay to utilise train early morning and so handy across the street. Room was spacious enough with King Size bed (Room 5512) on 5th Floor. Air conditioner was a little noisy for a non sleeper like myself but other than that all was ok. Did not use restaurant for Dinner or breakfast but ordered room service which appeared standard pricing for that option. Freezer section of bar fridge was all frozen up so could not use to chill water for 40 degree day ahead and tissue box was empty on my arrival.
Very close handy to a small supermarket across the road for snacks or liquor if required. Handy and adequate and location makes it a good choice.

Date of stay: January 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenny P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesBHOC, Manager at Batman's Hill On Collins, responded to this reviewResponded 27 March 2013

Dear reviewer. We thank you for your comments regarding your stay at Quality Batman's Hill on Collins. We thank you for highlighting our ideal location, which is within walking distance to Southern Cross station and other of Melbourne's attractions. We will pass on the information about those things you found less than satisfactory to the appropriate departments. We hope to welcome you back again in the near future. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

We booked a 2 bedroom room with kitchenette. It was basically walk in the door straight into the first bedroom, through that into the lounge, kitchenette with door to bathroom and then through that into the actual bedroom. It was all a bit of a weird cut. One bedroom exited straight into the hall and didn't have a window. Probably not bad if you have someone who needs complete darkness to be able to sleep ...
Other than that it was quite good. Kitchenette was well equipped as was bathroom. Lounge had sofa, table and chairs, tv etc. Wifi in lobby was good. Didn't use internet in room, because with wifi in lobby only 1 person buys time and password and the whole family can then use that password and time on their individual ipods, ipads, etc.
Parking in house is good, but tricky if you are not used to tight corners. Restaurant good as well. Reception very friendly and do what they can to help.
Hotel location is fantastic and central.

Room tip: I suggest you have a look at the room cut before you settle in. Reception was happy to move us to a different room.
Date of stay: April 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Diane F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesBHOC, Manager at Batman's Hill On Collins, responded to this reviewResponded 27 March 2013

Dear reviewer. We thank for you for staying at the Quality Hotel Batman's Hill on Collins, and appreciate your feedback. We are pleased to see that you were satisfied with your room, and that the use of wifi was convenient for you and your family. As a team we strive to provide excellent customer service at all times, so we will pass on your positive feedback to the appropriate staff members. We hope to welcome you back to the hotel on your next stay in Melbourne. Take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

I chose this hotel as we were leaving very early in the morning from Southern Cross train station and this hotel is literally across the road. it is a city hotel and we walked everywhere within the CBD from the hotel. Good supply of tea and coffee in the room and all amenities were provided for. helpful reception staff. This is not a luxury hotel, but for an inner city hotel by the railway station it was good value for money. Would stay again if visiting melbourne.

Room tip: Less noise if higher rooms
Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sally D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesBHOC, Manager at Batman's Hill On Collins, responded to this reviewResponded 27 March 2013

Dear reviewer. Thank you for providing us with your feedback following your stay at Quality Hotel Batman's Hill on Collins. Here, we are committed to providing 'first class style without the príce tag', and we are happy to see that you considered the hotel to be 'good value for money'. We are centrally located in the heart of Melbourne's CBD, which is very convenient for travellers like yourself. We hope to welcome you back in the near future. Take care.

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Reviewed 31 December 2012

This property is well located for walking to many Melbourne attractions. It is clean. Food at breakfast is so-so. Staff is efficient but not overly helpful. Good overall value for a City hotel. It serves its purpose, but is not anything special.

Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Redstart3916
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesBHOC, Manager at Batman's Hill On Collins, responded to this reviewResponded 27 March 2013

Dear reviewer. Thank you for taking the time to provide us with feedback. We are happy to see that you were satisfied with your stay, and we will take the time to pass on the information you have provided about your experience with our team to the appropriate departments for review. We hope to see you again soon. Take care.

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Reviewed 22 December 2012 via mobile

I chose it because I missed my train and had to stay overnight close to Southern Cross. Batman's Hill was my choice because it was close and wotif offered it for $130. Renovated old hotel. Modern comfortable furnishings. Plumbing needed learning. Certainly good value for CBD at this price. Staff more interested in their systems than in me.

Date of stay: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank PhilipH1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesBHOC, Manager at Batman's Hill On Collins, responded to this reviewResponded 27 March 2013

Dear reviewer. Thank you for taking the time to pass on your feedback following your stay at Quality Hotel Batman's Hill on Collins. We are sorry that you were dissatisfied with the level of service provided to you by our team members on this occasion - this information will be passed on to the relevant departments for review. We hope to welcome you back again in the near future. Take care.

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