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“Convenient, pleasant, accomodating”

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Crowne Plaza Melbourne
Ranked #79 of 159 Hotels in Melbourne
Sydney, Australia
Level Contributor
169 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
“Convenient, pleasant, accomodating”
4 of 5 bubbles Reviewed 27 April 2012

Stayed for a quick business trip. Nice spacious rooms, comfortable bed and dark rooms. (curtains that actually block out for sleep). Very quiet.

Pre purchased 2 nights and had to cancel one...staff allowed mini bar, breakfast, valet and bar to be taken as a credit against the room charge which could not be refunded. A very nice, empathetic approach. Most appreciated.

One thing though, if driving... I would take the exit after docklands and approach from the exhibition centre...much easier :)

Room Tip: 802 was very quiet and overlooked pool area.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bflow66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,390 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Sydney
Level Contributor
178 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 26 April 2012

Was accompanying my husband on a 3 night business trip to Melbourne and we stayed at the Crowne Plaza Melbourne. We usually stay at the other end of town - which to be honest is my preferred location as most hotels in the central CBD are within easy walking distance to Melbourne's fantastic restaurants and shops. That said, the Crowne Plaza didn't disappoint. We were upgraded to a room overlooking the Yarra (sadly we could hear traffic/tram noise below) but we had a lovely view of the Melbourne Casino at night. I imagine this is the perfect hotel location if you are attending a conference at the Melbourne Exhibition Centre. The rooms are large and the bed was reasonably comfortable (dipped a bit in the middle). Good wardrobe space, functional desk and the bathroom was fine (big tick for large bath towels and good water pressure in shower). Breakfast in the downstairs lobby bar was very good quality - lovely fruit salad/yoghurt and toast & coffee - pleasant environment/great service. Sadly on the first night we could hear the TV in the next door room (which went on til 2am in the morning). Apart from that, I would say the Crowne Plaza is a good 4 star hotel.

Tip: Great location if you are spending time at the Crown Casino and easy walk to the DFO outlet.

Room Tip: Ask for a room on a high floor - its only 10 stories high.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SydneyGlobalShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, 7 May 2012
Dear SydneyGlobalShopper,

We appreciate your thorough and honest review on Trip Advisor.

Thank you for giving us a chance despite your usual tendency to stay on the other side of the CBD.
We are pleased that you enjoyed staying with us on the river, and had the opportunity to see another side to Melbourne!

It is a pity you experienced telelvision noise from the room next door. Our night staff are always available to intervene if our guests are not enjoying a restful night's sleep.

We hope that you choose to stay with us on your next trip so that you can explore the exciting developments taking place nearby on South Wharf.

Regards

Crowne Plaza Melbourne Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GEELONG AUSTRALIA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

My wife and l enjoyed our recent stay here. The room was very comfortable with a nice view over the Yarra River. The room was a good size and had two comfortable double beds. When l booked the room on their website l joined the free loyalty club which entitled us to a 2pm late checkout which was great!. Check-in & out was quick and painless. Breakfast was included in the room price and was your normal buffet with egg station, very nice and fresh. My only complaints were that there is no free wifi in the rooms and it is very expensive. Valet parking was also very expensive. Those two complaints aside, we really enjoyed our stay

Room Tip: Ask for a room with a river view. Because of the curved shape of the building, the will be larger
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GOTIGES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, 1 May 2012
Dear GOTIGES,

Thank you for choosing the Crowne Plaza Melbourne for your recent trip to the city.

We are really pleased that you joined our Priority Club Rewards and took advantage of the late checkout.

Thank you for your comments about internet costs. We know that internet access can be expensive in Australian hotel rooms, but here at Crowne Plaza Melbourne, we have free wifi for 30 mins in our Lobby Bar, and internet is free for 30 mins on the computer terminals in our Business Centre.

WIth regards to the Valet Parking, there is also a self park option available for $13 per day. The carpark is a short walk from the hotel.

It sounds like you really enjoyed your stay, and we hope that you will visit us again soon to enjoy our river views, buffet breakfast and late check out!

Regards,

Crowne Plaza Melbpurne Management Team
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Sydney, Australia
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 8 April 2012

Location: Awesome! Opposite Convention Centre & Casino & close walking distance to CBD.
Serivce: Just ok, bordering on average.
F&B: Breakfast - very good choice/options othwerwise no other F&B experience.
Room: Standard: (room ending in #1) no view + The noise from either aircon or whatever it was made for a night without any sleep. Just unbearable with no sleep possible whatsoever.
Facilites: Didn't get (or want) a chance to experience gym etc - but believe faclities are good. Just could not wait to leave this place & will NEVER return even as a "Priority" member of which they (IHG) never ask or recognise. Am over this IHG Group and will would rather walk a few blocks than stay at this pretty poor hotel with poor service to match. A shame.

Room Tip: Ask for a room not ending in #1 as it seems these are adjacent to Housekeeping = noise/cleaning etc...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnpaussies2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

Great great service. Very accommodating after being advised we were celebrating our anniversary - upgrade room for free with amazing river view and fruit plate upon arrival. Great service excellent location

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dunior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, 12 April 2012
Dear Dunior,

It is great to hear that you were well looked after on your special occasion!
We are glad that you enjoyed yourselves!

Thanks for letting us know, and posting this on TripAdvisor.
Hopefully you will come back and visit us for the next anniversary!

Regards,

Crowne Plaza Melbourne Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Melbourne

Property: Crowne Plaza Melbourne
Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#60 Business Hotel in Melbourne
#72 Luxury Hotel in Melbourne
Price range (per night): $179 - $337
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Victoria

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