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Reviewed 3 January 2021

Liked:
Location close to CBD and St. Kilda. Comfortable, very clean room. Modern design. Big, comfy bed. Good shading for the night. Extra covid precautions were taken (lots of sanitizers around, tea package received at the reception and not left in the room etc., all staff wore masks, although cleaning staff didn't cover their noses with it)
Staff nice and helpful. We arrived late and got a possibility to check-out 1 hour later.
Private underground parking, around 27 AUD per night.

Disliked:
· View from the room (other building only) - we asked for a room on a higher floor with a nice view , but not sure if such were available at all (we made our reservation the same day in the morning)
We got 2 connected studios to our use (which is not quite the same as a one-bedroom apartment), but the internal door between them was closed :-( , so we ended up using one studio anyway.
There were no pots or pans in the kitchenette, even though there was a stove.

Date of stay: December 2020
    • Rooms
    • Service
Thank DrCampofiorin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Walling, General Manager at Mantra St Kilda Road Melbourne, responded to this reviewResponded 5 January 2021


Hi DrCampofiorin,

Thank you for sharing your experience and staying at Mantra St kilda Rd
I’m glad that you enjoyed your stay with us however our apologies that we did not reach your full expectations.
We have removed all non-essential items from within the room to align with our new covid safety standards. In saying this we have disinfected cooking packs ready to go upon request. I do apologise if this was not communicated.

Kind regards
Andrew
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2021

Date of stay: December 2020
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AccorHotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Andrew Walling, General Manager at Mantra St Kilda Road Melbourne, responded to this reviewResponded 5 January 2021

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 December 2020 via mobile

Good location but chipped paint and stained carpets attest to a general tiredness. We stayed in Dec 2020 and COVID control initiatives seemed a little over the top. No tea or coffee and no wine glasses in the room. Our “Executive studio” bore little resemblance to the on-line photos. I’m not saying don’t stay here, I’m just saying don’t have high expectations.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank robr854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Walling, General Manager at Mantra St Kilda Road Melbourne, responded to this reviewResponded 21 December 2020

Hi Rob,

Many thanks for your valued feedback and sharing your experience.
Our apologies that we did not meet you expectations on this occasion.
I’m disappointed to read a number of missed items which could have been easily avoidable.
To provide a higher standard of cleaning and hygiene, non-essential items have been removed from the rooms. This does include coffee and tea caddies.
We provide tea and coffee pack upon check in and have disinfected cooking packs upon request. This has obviously not been communicated and I apologise.
Further investigation will be actioned in regards to the carpet and maintenance issues

Again our apologies

Kind regards,

Andrew
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2020

Hotel badly needs updating. Looks tired. Carpets are old in the passage way. We thought we were getting a two bedroom apartment and got two interconnecting single proms instead. One room with two stools and a bar bench table. Only one single sofa chair.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AccorHotels.com
Thank satis248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Walling, General Manager at Mantra St Kilda Road Melbourne, responded to this reviewResponded 1 December 2020

Dear satis248,

thank you for taking my call yesterday.
Again our apologies and that we did not meet your expectations, particularly in the room type.
We endeavour to promote and market our rooms transparently and do apologise for any miscommunication.

Kind regards
Andrew
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2020 via mobile

Location is very ideal especially during the COVID times where eating places were not too far to walk to.

Staff were amazing. Greeted with a smile and was handed a small ready made pack with teas and coffees and milk.

Only thing I had to complain about was the headboard was made of vinyl and due to the age had started to peal and I had pieces stuck to my back and also it was on the pillow. Maybe a renovation is due.

Overall, an excellent stay and I would recommend the place to anyone.

Date of stay: September 2020
Trip type: Travelled on business
2  Thank nand787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Walling, General Manager at Mantra St Kilda Road Melbourne, responded to this reviewResponded 4 September 2020

Hi nand787,

Many thanks for sharing your experience. I’m delighted to read that we met expectations regarding service and the majority of your stay.
Thank you for your feedback on the head boards which are currently under review.

Kind regards,
Andrew
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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