We had issues with our room. Reported them to a staff memeber and nothing happened. Told the front desk as we were leaving, didn't even provide anything by way of apology, just billed us $500 for our night. Thanks you very much!
You would think they could have easily knocked off one of the drinks or something for the inconvenience.
The door handle on the toilet door was broke off, and was poorly maintained. its a bar style handle and the end closest to the door frame came apart, the end closes to the hinge was ok. made it difficult to use the bathroom, and loud. too, it would clunk and bang during the night, waking my wife.
The second issue was the minibar, it was hot inside the fridge. Nothing was cold and it smelt funny.
pity we enjoyed our stay but don't think its worth returning.

The hotel is in a good location, clean room and the view from their infinite pool is amazing. We love the swimming pool and spend the most of our time there.
I have to mention a lovely lady from the Lobby, her name is Jacqui (sorry if I spell her name wrong). She showed so much care and love to my daughter after she lost at Lobby and couldn’t find her way back. She send someone to find us straight away, and called us. When we saw our daughter, my daughter has a teddy in her hand and a big smile on her face.
I am very impressed of the level of customer service Jacqui has provided! With this level of customer service, no wonder this hotel rated as customer excellence on the trip advisor.
We will definitely come back again.

I stayed here for two nights with my husband and stayed in a studio luxe suite, which was absolutely gorgeous. The bed was so comfortable, and the view from our room was amazing.

We waited around 25 mins to get checked in though which was annoying, there needs to be more staff on during peak times.

If you are staying here and wanting to do laps in the pool, you’ll be disappointed. Even when it opens early in the morning there are hoards of people in there, and clearly others are sneaking in non-guests too. The gym is good but the treadmills are getting old and loud.

The bar on the top floor is gorgeous and well worth a visit. The breakfast restaurant though is definitely not worth a visit. $45 per person and it was sub par at best. Ridiculously busy, loud and understaffed too.

I last stayed here in 2011 and was incredibly impressed back then, it’s gone downhill a bit since then. Won’t be staying here again unless services improve, and they stop non guests using the hotel.