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stacytoby
Parkside, Australia
Good...could be better
4.0 of 5 bubblesReviewed 13 Oct 2019via mobile
I stayed here for two nights with my husband and stayed in a studio luxe suite, which was absolutely gorgeous. The bed was so comfortable, and the view from our room was amazing.

We waited around 25 mins to get checked in though which was annoying, there needs to be more staff on during peak times.

If you are staying here and wanting to do laps in the pool, you’ll be disappointed. Even when it opens early in the morning there are hoards of people in there, and clearly others are sneaking in non-guests too. The gym is good but the treadmills are getting old and loud.

The bar on the top floor is gorgeous and well worth a visit. The breakfast restaurant though is definitely not worth a visit. $45 per person and it was sub par at best. Ridiculously busy, loud and understaffed too.

I last stayed here in 2011 and was incredibly impressed back then, it’s gone downhill a bit since then. Won’t be staying here again unless services improve, and they stop non guests using the hotel.
Date of stay: October 2019
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Reviewed 13 October 2019

Crown Metropol is centrally located, quick walk to city and all dining and entertainment in one place. Only problem is getting taxi during peak hours. The pool offers best views of the city and plenty of options to dine in.

Date of stay: October 2019
Trip type: Travelled on business
Review collected in partnership with Crown Resorts and Medallia
1  Thank Baswan11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownHotelsManager, General Manager at Crown Metropol Melbourne, responded to this reviewResponded 21 October 2019

Dear Baswan11

Thank you for your excellent review. I was delighted to read that you found your stay at Crown Metropol such a positive experience and that you enjoyed the views from our pool located on Level 27 of the hotel.

We hope to welcome back again soon.

Sincerely,

Greg Moore
General Manager
Crown Metropol Melbourne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2019 via mobile

I have stayed here plenty of times and unfortunately I probably wouldn't stay here again. There was mould in the bathroom sink under the tap, the mini bar chips were dusty and there was no sanitary bag in the bathroom. Also there was no kids menu for breakfast for room service so we were forced to order a adult meal which my daughter did not eat, I did ask while ordering if they could do a kids serve and they said no. For a 5 star hotel this is very poor. The location was great and the beds were comfortable.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank Mel0leon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownHotelsManager, General Manager at Crown Metropol Melbourne, responded to this reviewResponded 21 October 2019

Dear Mel0leon,

Thank you for taking the time to share your feedback.

Naturally, I was concerned to learn of the shortfalls which occurred during your stay and apologise that your experience fell below expectations. We aim to provide our guests with an outstanding level of service, and it's obvious we have not delivered on this occasion. I am unsure if you spoke to a manager during your visit; however, we would appreciate the opportunity to discuss your stay in more detail. If you have the time, please contact our Hotel Duty Manager on +61 3 9292 8328.

We look forward to hearing from you.

Sincerely,

Greg Moore
General Manager
Crown Metropol Melbourne

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Reviewed 12 October 2019

This is only my second stay at Crown Metropol Melbourne for business with colleagues. Checkin was quick and easy however the lady checking us in didn’t have much of a personality not even a smile. Room was great spacious with comfortable beds and breakfast at Mr Hive was a added bonus. Upon check out we requested our car and we were attended to by a vibrant and energetic team member Deedrie.
As we awaited for our car to be bought up she made the effort to enquire about our stay and made us feel we didn’t want to leave. We told her she is in the wrong job. She should be checking people in. Sorry Crown I gave her my business card Looking forward to our return stay.

Date of stay: October 2019
Trip type: Travelled on business
1  Thank Rb6677
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2019

Loved staying here.
It was clean and fresh
Amazing views, everything was so handy, went to see a movie at Village gold class and had dinner at the amazing Rockpool bar and grill. A night to remember..

Date of stay: September 2019
1  Thank melbournefoodslut
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownHotelsManager, General Manager at Crown Metropol Melbourne, responded to this reviewResponded 21 October 2019

Thank you for sharing your review on TripAdvisor.

It was wonderful to see that your overall stay with us was enjoyable and that you found the views from our guest rooms amazing.

I hope to welcome you back again soon.

Sincerely,

Greg Moore
General Manager
Crown Metropol Melbourne



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2019

We stayed here in a king room during the AFT grand final weekend. The room was modern, very clean and a touch of luxury. Beds very comfortable and loved all the magazines. The hotel is located in easy walking distance to everything at Crown, the DFO for shopping. The walkway to Crown is very close to the elevators. I also walked to the National Gallery of Victoria and the laneways in the city. The pool is great but lots of kids and families which is not the most relaxing environment, but there's always the spa! My husband found the very early vacuuming (8am) annoying but not a huge issue. Rooms were promptly and well cleaned. A great stay overall!

Room tip: ask for a view not overlooking the parking garage:)
Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
1  Thank M_Marie_123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CrownHotelsManager, General Manager at Crown Metropol Melbourne, responded to this reviewResponded 21 October 2019

Dear M_Marie_123,

Thank you for sharing your review on TripAdvisor.

It was wonderful to read that you appreciated the modern design of our hotel and location. The hotel is minutes to the CBD with Melbourne’s lively restaurants and hidden laneway bars in walking distance.

I have shared your comments regarding early vacuuming with my Executive Housekeeper to review.

I hope to welcome you back again soon.

Sincerely,
Greg Moore
General Manager
Crown Metropol Melbourne


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