Checked in on Sunday the 1st April oy to be greeted by a cold Asian women who did not assist with luggage not explain the $200 pre freeze on my cc n did explain where the restaurant was or facilities. Entered the level 14 and the whole floor stunk of smoke only to enter my room n complain of cigarette smell nothing was done. Room service efficient but they 'forgot' my side salad. Upon departure settled my account only to go home & see they charged me a none smoker for smoking cleaning fee now both supervisors I spoke to we're unhelpful did not listen & have NOT reimbursed this in justifiable charge they even admired they can't prove I smoked in the room. I myself work in a 5star hotel so bad for them I know the areas they ate lacking & how out rageous this is. Nick the supervisor still yet to have the manager call me back well hilton south wharf you will loose lots of guests now & I want my money back! Worst stay in any hotel by far!
- Official Description (provided by the hotel):
- Hilton Melbourne South Wharf is located in the riverside South Wharf leisure precinct, on the banks of the Yarra River. Overlooking heritage sheds filled with dining and bar options and the Polly Woodside tall ship, the 396 bedroom hotel is a 10 minute walk to Etihad Stadium, the Melbourne Aquarium, Crown Entertainment Complex and Southbank. The free City Circle tram stops just across the river from the hotel, taking guests to the historic city centre, renowned Melbourne laneways and major tourist attractions. At the hotel, it is easy to indulge and relax, no matter what the occasion. With floor-to-ceiling windows offering spectacular views from every room, the Relaxation and Yarra Suites offer dramatic ambiance for a romantic getaway. The unique Two-Bedroom Suites are ideal for families or for longer stays. The expansive executive lounge features a riverside outdoor terrace on which to enjoy an aperitif at the end of a day's sightseeing, and complimentary breakfast. The hotel also offers in-room spa and massage services, a spacious complimentary Fitness Centre, upmarket Dock 37 Bar and Kitchen and casual Caffe Cino. The hotel offers guests the expertise of the Hilton brand, and the bold styling, intimate service and stylish boutique touches of an innovative, modern hotel - a perfect city getaway. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne
- Hilton Melbourne South Wharf Victoria