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Saej
Greater Sydney, Australia

Terrible service. Avoid

Review of Islington Hotel
1.0 of 5 bubblesReviewed 29 Sept 2023
My partner had arranged a birthday surprise for me with a stay at The Islington, a place I had eagerly anticipated due to its reputation for a relaxing environment and top-tier service. However, our initial encounter left much to be desired. When we buzzed the front gate intercom, we were met with an ungracious "who are you" from the speaker – not the warm welcome we expected. Inside, we were confronted by the same discourteous individual who promptly requested our license and credit card information. For an establishment boasting a 5-star status, this was far from our expectations, making us feel uneasy and questioning our choice.
The situation continued to disappoint when the same staff member gave us a brief tour before directing us to our room. Upon entering, we found a cheese platter wrapped in cling wrap and laminated signage marred by unsightly marks. At this point, my partner's frustration had reached its peak. He had paid well over a thousand dollars for our stay, and he believed that any other hotel in Hobart would have provided superior service at a lower cost.
In an attempt to address our grievances, my partner sought out the same staff member but found him absent. Resorting to a phone call, he expressed his disappointment, but instead of an apology, he received a response that left much to be desired – an offer to leave, with the stipulation of contacting Luxury Escapes for a potential refund. The entire experience left us disillusioned and questioning the 5-star rating. Three stars at best, especially given the quality of service provided.
While the grounds were indeed pleasant, the interior furnishings clashed with the building's heritage, giving the impression of hurried assembly from an IKEA catalog. In summary, I would caution anyone considering a stay here to think twice before investing their money in an experience that falls far short of the advertised luxury and service quality.
Date of stay: September 2023
Room Tip: Don’t stay here.
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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General Manager, General Manager at Islington Hotel, responded to this review
Responded 2 Oct 2023
Dear D7760Onst

Thank you for taking the time to review Islington Hotel. We are sorry to hear that you did not enjoy your stay with us. We are well known for our great service and on this occasion have fallen short. We thank you for your feedback as it allows us to continually improve our facilities and services.

Please do not hesitate to contact me on 03 6220 2123 if you wish to discuss your stay further.

Again, thank you for your feedback

Kind Regards
Marc Dille
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 24 September 2023

I could not fault any detail about our stay at the Islington! The attention to detail and the warm staff made our experience even more special! Without a doubt, we will be back. Thank you to Marc and the staff for contributing to making our time in Hobart an unforgettable experience. Looking forward to seeing you all again soon! Xx

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank A R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Islington Hotel, responded to this reviewResponded 25 September 2023

Dear arH2814CY

We love hearing from our guests and thank you for your review of Islington Hotel. We are so pleased that you had an unforgettable experience in Hobart and loved the hotel.

We look forward to welcoming you back in the future.

Kind Regards
Marc Dille
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2023

Whilst the beautifully, thoughtfully appointed rooms of this historical home are of a quality that deservedly earn the luxury boutique hotel moniker, guests are additionally surrounded by immaculate gardens and a view to Mt Wellington that makes your soul smile. In a great location to explore Hobart and surrounds, with secure off-street parking, the Islington is blessed with a staff whose commitment to a welcoming, warm, personalised service is beyond parallel. Every request was catered for in a way that exceeded expectations. Next visit, I will be bringing the whole family and hopefully we can stay a little longer. The Islington deserves to be shared with the people you love.

Date of stay: August 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 386cathb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Islington Hotel, responded to this reviewResponded 7 September 2023

Dear Cathb

We are so pleased that you enjoyed your luxurious longer weekend getaway and we exceeded your expectations.

Thank you for your review and we look forward to welcoming you back in the future.

Kind Regards
Marc Dille
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2023

Very cute house just outside the town, about 5 minutes drive to the harbor. It is "outdated" but in a good way, exactly what I was looking for. I could feel the history of the house every second during my stay, the charm of the house is irresistible, I spent one of the afternoons read my book in one of the rooms downstairs, the best time I would say during my stay. It is the place to stay if you are looking for - small property, superb service, quiet stay and unique character, then you found it!

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank FlyShort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Islington Hotel, responded to this reviewResponded 5 July 2023

Dear FlyShort

Thank you for taking the time to review Islington Hotel. We are delighted that you enjoyed your stay and loved the charm of the hotel.

We look forward to welcoming you back in the future.

Kind Regards
Marc Dille
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2023

I would recommend staying here and if you a looking for an extra special experience, then this hotel is it! Could not fault anything and the staff were wonderful. Nothing was too much trouble and the breakfast and coffee was delicious. Loved everything about the hotel.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jdelpu235116
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Islington Hotel, responded to this reviewResponded 25 June 2023

Dear jdelpu235116

Thank you for taking the time to review Islington Hotel. We are delighted that you had a special experience with us and found the staff wonderful.

We look forward to welcoming you back in the future.

Kind Regards
Marc Dille
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2023

Wonderful art filled boutique hotel lovely location beautiful grounds very helpful staff all round excellent experience will definitely stay again when we are in Hobart.

Thankyou again for the great service.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hypocorin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Islington Hotel, responded to this reviewResponded 21 June 2023

Dear hypocorin

Thank you for taking the time to review Islington Hotel. We are delighted that you had a great getaway with us and enjoyed the great customer service.

We look forward to welcoming you back in the future.

Kind Regards
Marc Dille
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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