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bettsy_10
Melbourne

Gateway Hotel

5.0 of 5 bubblesReviewed 14 Jan 2024
Bed in king bed so comfortable. Made for a great nights sleep. Good place to catch ferry back to Melb. Free drinks voucher for Bisto and 10% off dinner at bistro. Clean, no cooking facilities. Lady at reception very friendly and welcoming, something we dudnt get in some places.
Date of stay: December 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherlin Verma, Marketing at Best Western Hobart, responded to this review
Responded 15 Jan 2024
Thank you so much for your review. We are glad to hear that you had an excellent experience. We really value your feedback and are committed to providing the best possible services to all our customers. We hope to see you again very soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviews (1,118)
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All reviews embers restaurant fourth floor family room small balcony would stay again bit dated free wifi comfortable bed per day within walking distance city centre an upgrade car parking street noise water front salamanca place short stay
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Reviewed 25 November 2023

Arriving at 8:30, when the buffet closed at 9:30, we found no bread, one pastry, hardly any fruit, no eggs, no baked beans, two cold tomatoes, two cold sausages, a few cold potatoes, no bacon and a broken pancake machine. Shortly after, the coffee machine broke.

I needed to ask a staff member to restock, who seemed very surprised at the request.
They restocked the bread straight away and attempted to fix the pancake machine but couldn't. After 15 minutes some bacon and baked beans were brought out, the bacon was so undercooked it was basically warm ham, and the beans were cold.

In the end, we paid $35 for a piece of cold toast and a glass of water each. I say cold toast because the toaster machine is so old and slow, while the bread appears toasted, it's stone cold.

This was really inconvenient, we wanted to eat breakfast and get on our way. This terrible buffet meant we needed to stop somewhere else and buy another breakfast.

Our feelings are not unique, all the other guests in the dining area were commenting how simply terrible it was. Speaking of, there were only about a dozen people there, hardly enough people to have rushed the buffet and depleted it to the level it was.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Best Western
Thank Sightsee611082
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherlin Verma, Marketing at Best Western Hobart, responded to this reviewResponded 27 November 2023

Thank you so much for your review. We are sorry to hear about your experience and would like to apologize for the inconvenience that was faced. Rest assured, we understand your frustration and will look into this right away. We really value your feedback and are committed to providing the best possible services to all our customers.

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Reviewed 21 November 2023

Nice clean hotel with bars and restaurants nearby. It was approximately 1km from Salamanca which wasn't very taxing for a 60yo. A couple of slight hills. The food in the hotel restaurant was good. I would recommend this hotel.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank GrandTour10662113351
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherlin Verma, Marketing at Best Western Hobart, responded to this reviewResponded 23 November 2023

Thank you so much for your review. We are glad to hear that you had an excellent experience. We really value your feedback and are committed to providing the best possible services to all our customers. We hope to see you again very soon.

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Reviewed 14 November 2023

good cheap accommodation for our family. room was tidy. meals were pretty good. parking underneath is great in secure carpark. close enough to everything. but far enough out of city so not too much traffic noise. water pressure in shower spot on.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank laurachamley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherlin Verma, Marketing at Best Western Hobart, responded to this reviewResponded 15 November 2023

Thank you so much for your review. We are glad to hear that you had an excellent experience. We really value your feedback and are committed to providing the best possible services to all our customers. We hope to see you again very soon.

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Reviewed 9 November 2023

the hotel is very central to the city so a very easy walk to shopping centres, local pubs or restaurants, very clean, rooms have everything you need, as well as on site parking, would 1000% recommend staying. But wouldn’t recommend the restaurant down stairs.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank breehoward
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherlin Verma, Marketing at Best Western Hobart, responded to this reviewResponded 13 November 2023

Thank you so much for your review. We are glad to hear that you had an excellent experience. We really value your feedback and are committed to providing the best possible services to all our customers. We hope to see you again very soon.

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Reviewed 5 November 2023

Great spot easy walking to all adventures, Wharf, Markets, CBD,
Information Centre, Double Decker Hop on Hop Off Bus.
Clean rooms Comfortable Bed
Happy Hour and Great food
Friendly staff
We would stay here again

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sandybazz1818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sherlin Verma, Marketing at Best Western Hobart, responded to this reviewResponded 7 November 2023

Thank you so much for your review. We are glad to hear that you had an excellent experience. We really value your feedback and are committed to providing the best possible services to all our customers. We hope to see you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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