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Lowest prices for your stay
Booking.com
AU$320
Fully refundable before Fri, 3 May
AU$320
Fully refundable before Sat, 4 May
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Priceline
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msgt97
Sydney, Australia
Excellent
5.0 of 5 bubblesReviewed 17 Aug 2023
Perfect location, we love the room with great harbour view. Loft style bedroom, the bathroom downstairs, inconvenient. Staffs very friendly & helpful. The weather was stormy & windy but inside was quite. Will definitely come back.
Date of stay: July 2023Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,382)
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Reviewed 21 June 2023

Great location, right on the waterfront. So, great views and good base for Dark Mofo. But, a bit dated, needs a refresh. Overpriced for what you get. Better options close by. So, other than location and view, not worth it.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank itsBG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 10 August 2023

Dear itsBG,

Thank you for sharing your recent stay experience with us at Somerset on the Pier Hobart.

I would like to apologise for the disappointing stay you had with us.  We always do our best to meet the expectations of all our guests and deliver a good stay experience.  Unfortunately, in this instance, we acknowledge that we have failed to meet your expectations.  We would like to share that Somerset on the Pier Hobart will be undergoing a renovation program at the beginning of next year.

We look forward to welcoming you again and with hope exceeding your expectations.
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2023

Booked the sommerset for a quick weekend getaway never been there before was given easy directions to get there once we arrived were greeted by a very efficient receptionist georgie our check in seemless exept card only the apartment was not 5 start but the veiw and service were very neat and clean room balcony with water views loft style accommodation but fully self contained nothing was a bother for georgie to help us get around I would recommend this hotel highly just one warning avoid outside room service but otherwise perfect

Room tip: Don’t get outside room service and be aware card only
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank gjbrennan58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 18 May 2023

Dear gjbrennan58,

Thank you for sharing your positive stay experience with us!


We are delighted to read that you were well looked after by our team at Somerset on the Pier Hobart! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.

We would like to invite you to join our new loyalty programme, by becoming an Ascott Star Rewards member you will enjoy exclusive access to yearlong discounts, promotional offers as well as receive 3,000 bonus points upon sign-up!

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2023

Excellent location, can walk to restaurants and bars. Rooms have great views although need a bit of an update , a bit old and tired - website pics look amazing. Beware of the heater, make sure you have noise cancelling head phones as they are ridiculously LOUD. Maybe they should invest in some air conditioning? Thank goodness it wasn’t too cold for us.

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DebHavet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 18 May 2023

Dear DebHavet,

I am sorry to hear about your disappointment with your recent stay with us. We are pleased to share that Somerset on the Pier Hobart is to undergo a full refurbishment to both apartments and public areas

We would like to invite you to join our new loyalty programme, by becoming an Ascott Star Rewards member you will enjoy exclusive access to yearlong discounts, promotional offers as well as receive 3,000 bonus points upon sign-up! . During the renovations, we will be addressing most of the issues you shared with us. 

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2023 via mobile

Great location, right on the Pier and marina.
We stayed in a family room- across 2 levels. Master bedroom , with Tv and ceiling fan, second bedroom also upstairs though open mezzanine layout with 2 single beds. 2 way bathroom with shower.
Downstairs- kitchenette with fridge, kettle, microwave and dishwasher, a lounge room with TV on wall, bathroom with shower over bath as well as washing machine and dryer. Small round dining table , couch and coffee table. Couch though not very comfortable.Small minibar but very very limited and nothing healthy.
Heating and cooling unit.
The main negative is that we could hear noise etc from adjoining units.
Parking is available along marina and requires a permit- open and on the street , not protected or secure.

Views sideways across the water however only a window view so unable to see water when sitting.
Location is great and so many shops, cafes and restaurants within easy walking distance , as us Salamanca.
A nice place to stay though more expensive than local hotels .

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Mitcham20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 18 May 2023

Dear Mitcham20,

I would like to apologise for the disappointing stay you had with us.  We always do our best to meet the expectations of all our guests and deliver a good stay experience.  Unfortunately, in this instance, we acknowledge that we have failed to meet your expectations.  We would like to share that Somerset on the Pier Hobart will be undergoing a renovation program at the beginning of next year.


Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023

Stayed here 3-4 times before. This time we stayed on opposite side of building not so good. We preferred the rooms facing the old jam factory. Very clean, staff helpful.

The noise coming from a venue next door or opposite pier was horrendous. Went from about 4pm until about 10.45.

Sadly my husband and brother in law had a stomach bug so we stayed in and heard every note of loud retro music.

Check before you book on a Saturday night that there are no big events happening.

We also found that it wasn’t as quiet as it used to be generally. Heard room next door quite clearly.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank angela g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 18 May 2023

Dear angelagF4872XW,

We are so sorry that your companions fell ill during our visit, we do hope you all went on to enjoy the rest of your travels.

We note the above and assure you we are working closely with local bodies and neighboring venues to try and control the outside noise issues.

We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Next time you stay with us, be sure to join our new loyalty program ‘Ascott Star Rewards’ – it is free and simple to join – and the best part you automatically earn 3,000 bonus points straight away on sign up!

Take care and we look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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