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Reviewed 9 April 2021

We’d booked this through an intermediary based upon marketing as a 2 bedroom apartment. There was one small double bedroom - so small that you needed to move the bed to shut the door. Room was internal, no windows or aircon so very hot. The extra beds were on an open landing outside the bedroom. Good location but noisy.

Date of stay: March 2021
Thank Colette C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 6 May 2021

Dear Collete C

Thank you for your conversation regarding this error. As mentioned we don't promote our rooms as 2 bedroom but rather 'family' rooms due to the reasons you outlined. Since your feedback we have began investigation the error with the 3rd party in hope of rectifying this.

• We would like to invite you to join our new loyalty programme, by becoming an Ascott Star Rewards member you will enjoy exclusive access to yearlong discounts, promotional offers as well as receive 3,000 bonus points upon sign-up!

Kind Regards
Shanna Sweeney
Residence Manager
Somerset on the Pier

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Reviewed 31 March 2021

I don't usually write reviews and for reference we have stayed in 9 different places as a family of 5 this holiday and not had any issues with any of the others but this was bar far the the worst night's sleep. The room looked fab, the views amazing and the maisonette style made the experience more interesting however the rooms came with a washer and a dryer and both the rooms either side of us had these going until well after midnight and someone must have left a bathroom fan on in a nearby room all night . I phoned downstairs as our whole bed was vibrating with the noise when it hit 11pm as I thought noise was fair game until then but staff did not solve the problem. I have given a 1* review not just for the poor night's sleep we had but the customer service was shocking, an "oh sorry" was not massively helpful. Disappointed by this place.

Date of stay: March 2021
Trip type: Travelled with family
Thank 304rhic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 6 May 2021

Dear 304rhic

Thank you for touching base with us around your stay. This is very unusual feedback regarding our customer service. We do pride ourselves on the service we deliver and this is disappointing to read. If you would like to discuss further please do contact me on 03 6220 6600.

Kind Regards
Shanna Sweeney
Residence Manager
Somerset on the Pier

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Reviewed 31 March 2021 via mobile

We stayed here for 3 nights. The room was great. Bedroom was upstairs on a mezzanine level. The room was clean & comfortable. The location was amazing. We had a balcony that looked over the harbour.

One down side was the parking. They only have 5 spots outside the hotel & another 18 designated spots near by in the public (outside) parking areas. Having a nice car, it was a bit concerning for me.

We would definitely stay here again.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank Jason_Jacqui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 6 May 2021


Dear Jason_Jacqui


We do apologise if the parking wasn't correctly explained, we do have an after hours option for parking. Please do inquire regarding this for your next stay.

We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Next time you stay with us, be sure to join our new loyalty program ‘Ascott Star Rewards’ – it is free and simple to join – and the best part you automatically earn 3,000 bonus points straight away on sign up!

Thank you Jason_Jacqui, take care and we look forward to seeing you again soon.

Shanna Sweeney
Residence Manager
Somerset on the Pier

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Reviewed 27 March 2021 via mobile

A great central place to stay. Right in the middle of town. Two couples in two different rooms - one of us had a balcony and it was lovely.
The parking can be an issue but they have parking permits which are okay

Date of stay: March 2021
Trip type: Travelled with friends
Thank Sue P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 6 May 2021

Dear Sue P

Hearing that our guests left us with happy memories really does make our day, many thanks for doing so.

We would like to invite you to join our new loyalty programme, by becoming an Ascott Star Rewards member you will enjoy exclusive access to yearlong discounts, promotional offers as well as receive 3,000 bonus points upon sign-up!

Shanna Sweeney
Residence Manager
Somerset on the Pier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2021

We spent 4 nights here recently, and were impressed with the location (great), rooms and overall service we received. Just a few little issues to bring the rating back a bit - it's a little noisy at the street end of the Hotel (above several bars and restuaruants),there isn't an on-site cafe or the like, and the venue would really benefit from an upstairs guest lounge/bar to take better advantage of the location.

Date of stay: March 2021
    • Value
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Thank MRK62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shanna Sweeney, General Manager at Somerset on the Pier Hobart, responded to this reviewResponded 6 May 2021

Dear MRK62

Thank you for taking the time to provide valuable feedback, the time you have taken is appreciated and we will review these in our upcoming renovations.

We would like to invite you to join our new loyalty programme, by becoming an Ascott Star Rewards member you will enjoy exclusive access to yearlong discounts, promotional offers as well as receive 3,000 bonus points upon sign-up!

Warm Regards
Shanna Sweeney
Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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