Nice location. Comfy. Reasonable. Good guest laundry. The mini bar was priced well. It was clean. Lots of positives...
Booked a room. Was told on arrival the booking couldn't be found.
Apologies followed with a reduced room rate.
6.54am the next morning I got a call saying I was a no show- even though I was upstairs in bed!
It had been booked in the wrong name apparently...
Apologies followed with breakfast vouchers.
Guest laundry takes $1 coins. Asked reception (as per the note in the laundry) for change and was begrudgingly given $6. Asked for more but was told that it was a weekend and they couldn't get to the bank until Monday. It was weird. A different staff member was on reception when I went down for more as the drying was far from dry after one cycle and was given change without the banking story...
The Internet kept dropping out and we had to stand in the hall for it to work.
Called reception. Apologies followed and after a couple of attempts, it was resolved.
On checkout after 2 nights was told the bill for the Internet was $65 ... There is a $20 cap but I was never able to reach this as it kept dropping out... No heavy downloading was taking place and yet $65 for the Internet? I complained and AGAIN apologies followed and a discount was negotiated.
All in all the hotel is ok but the issues we experienced have put us off.
- Official Description (provided by the hotel):
- The ideal address in Hobart for both business and leisure. Walk to the CBD, Historic Waterfront and Salamanca and it's an easy drive to all main attractions in Southern Tasmania. Quiet 4 star rooms with luxurious beds, and air-conditioning for a great nights sleep. Broadband internet, Austar, offstreet parking, breakfast and dinner prices available for guests. ... more less
- Reservation Options:
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- Also Known As:
- Fountainside Hotel Hobart, Tasmania