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cmbeaver00

Disappointing

2.0 of 5 bubblesReviewed 2 Mar 2024
The room is what you expect from a four star hotel (small). It was clean and had the normal amount of requirements to be acceptable. The bed was comfortable and the air conditioning worked well. I unfortunately was placed in an extremely noisy room which I had to put up with for two days. I had requested a change from front of house staff which I was quickly informed was not possible. As an Accor member for a number of years I was disappointed in this outcome. The only good thing about this hotel is the pool and restaurant.
Date of stay: February 2024
Trip type: Travelled solo
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Susanty Daale-Setiady, Other at Ibis Styles Hobart, responded to this review
Responded 14 Mar 2024
Dear cmbeaver00,

Thank you for sharing your feedback with us. We truly value your support and appreciate you choosing to stay with us.

We apologise for the disappointment you experienced during your recent stay. Our hotel was at maximum capacity during your visit, which unfortunately prevented us from being able to accommodate your request for a room change. We understand how important a peaceful environment is for a comfortable stay, and we regret that we were unable to meet your expectations in this regard.

We're glad to hear that you found our room amenities, such as the comfortable bed and air conditioning, to be satisfactory. Additionally, we're pleased that you enjoyed our pool and restaurant facilities.

Your feedback is important to us, and we will use it to improve our services and ensure a better experience for our guests in the future.

Thank you again for your loyalty and we hope to have the opportunity to welcome you back for a more enjoyable stay.

Warm regards,

Susanty Daale-Setiady
Hotel Operations Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews great pool on site parking bed was comfortable easy walk stayed nights central location gym salamanca market cbd harbour wharf
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14 - 19 of 737 reviews
Reviewed 28 February 2024

This hotel is just outside but convenient for the city centre. The rooms are comfortable and the external traffic noise is low, given the fact that the hotel fronts a major road into the city. Given the parking restrictions in the vicinity, the availability of on-site garaging facilities was welcome.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank KBofLB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susanty Daale-Setiady, Other at Ibis Styles Hobart, responded to this reviewResponded 14 March 2024

Dear KBofLB,

Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had a pleasant experience overall.

It's awesome to know that you found our location to be just right – close enough to the city center for convenience, but without all the hustle and bustle right outside your window. We're really glad to hear that the traffic noise wasn't a bother for you. We totally get how important a good night's sleep is!

We're also happy to hear that our on-site parking facilities made things easier for you. Parking can be a bit tricky sometimes, so it's nice to know we could provide a solution for you.

Thanks again for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, just let us know!

Warm regards,

Susanty Daale-Setiady
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024 via mobile

Room was very clean and quite new good condition.
Well located close to Collins and Murray sts.
Comfortable bed and good housekeeping and 3 lifts.
A few extras would improve things such as bottled water in the mini fridge, a local paper would be good.
Reception was fast and people friedly

Room tip: Parking available at the hotel but was full but we were able to purchase parking close by with the hotel
Date of stay: February 2024
Trip type: Travelled as a couple
Thank lync19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susanty Daale-Setiady, Other at Ibis Styles Hobart, responded to this reviewResponded 14 March 2024

Dear lync19,

Thank you very much for sharing your wonderful feedback about your recent stay with us at ibis Styles Hobart. We're delighted to hear that you enjoyed our modern facilities, clean rooms, and convenient location.

We truly apologise for not providing bottled water as we have removed all single-use plastic from our hotel to reduce our impact on the environment. However, we do offer filtered water and refillable options at our restaurant, and our team is always happy to assist with any requests.

We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay.

Warm regards,

Susanty Daale-Setiady
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024 via mobile

5:5 front desk service was very helpful. They helped me find transport for day trips. Quick easy dinning down stairs. Laundry easy to use came with laundry powder. The pool
Was nice to relax in. Room had tea coffee and milk. Serviced everyday.

Room tip: Parking is not on site, but tricky if you have babies or toddlers.
Date of stay: February 2024
Trip type: Travelled with friends
Thank Ali J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susanty Daale-Setiady, Other at Ibis Styles Hobart, responded to this reviewResponded 25 February 2024

Dear Ali J,

We are truly thankful for your wonderful feedback. It's great to hear that you enjoyed our location, food and services, and that our front desk team was able to assist you effectively. We are also glad that the pool provided a relaxing touch to your stay. Rest assured that your comments have been shared with our team who are encouraged by your kind words. We value your support and look forward to your next visit.

Warm regards,

Susanty Daale-Setiady
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2024

What a great stay over 4 nights with the team at Ibis. Very clean comfy room with a whisper quiet aircon. Standout for us was Sue and all the crew at the Mr googuy restaurant and bar. Lovely Sue is the master of old school hospitality led by Shuman the food and beverage manager.... together they are not only a team but a great laugh. They both made our stay very enjoyable.... well done to them both!

Room tip: Early dinner and a pre dinner drink is recommended.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Paul L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susanty Daale-Setiady, Other at Ibis Styles Hobart, responded to this reviewResponded 25 February 2024

Dear paullJ5100PW,

Thank you for your kind review. The team here at ibis Styles Hobart is thrilled to read your comments, especially your shout-out to Sue and Suman. We've shared your appreciations with the entire team who are all delighted to have made your stay enjoyable.

Your support is greatly valued and we eagerly anticipate the opportunity to welcome you back again.

Sincerely,

Susanty Daale-Setiady
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2024

Smart, new hotel, well positioned on the edge of Hobart city centre and close to an excellent selection of small and varied little restaurants.
Clean rooms, good views, although the communal areas - including lobby - are strangely soulless.

Room tip: We were on the 7th floor. Good for views
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank PUMBRIDGE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Susanty Daale-Setiady, Other at Ibis Styles Hobart, responded to this reviewResponded 25 February 2024

Dear Pumbridge,

Thank you for your thoughtful and kind review. We're delighted to hear that you enjoyed your stay and found our facilities clean, modern as well as the convenient location and the selection of nearby restaurants.

We also take note of your comments regarding our communal areas and are exploring ways to infuse them with more character and warmth in the future. We value your feedback as it helps us to improve our guest experience.

We look forward to welcoming you back on your next visit to Hobart.

Sincerely,

Susanty Daale-Setiady
Hotel Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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