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Elizabeth A
Caloundra, Australia
Afternoon drinks
Review of MACq 01 Hotel
5.0 of 5 bubblesReviewed 3 May 2021via mobile
Wow.
We had a great afternoon here. Delicious drinks.
Rachel, was wonderful, so knowledgeable and friendly. She was not only a great ambassador for the venue, but she did Tasmanian whiskey proud. Rachel, you are a star.
Date of stay: May 2021
Trip type: Travelled as a couple
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Matt Casey , General Manager at MACq 01 Hotel, responded to this review
Responded 8 May 2021
Dear C8133BLelizabetha,

Thank you for choosing to stay with us at MACq 01 and providing feedback on your experience, it is very much appreciated.

I'm delighted that you enjoyed your visit with us and in particular I am grateful for your comments regarding the service received from Rachel. I will certainly pass on your lovely feedback, thank you.

Thank you again and I do hope that we will have the opportunity to welcome you back to MACq 01 in the future.

Kind Regards

Matt Casey
General Manager
MACq 01 Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 April 2021

Upmarket hotel in great location. Concierge service is fantastic. Found the other staff a bit cold and aloof. The room is very modern, clean and comfortable. Great view of the harbour and always something happening to watch.

The food in the hotel was ordinary. Ordered breakfast one day and the bacon was a big lump of inedible fat.

Paying close to $500 per night for a room and then to be charged $6.00 delivery for room service a bit rich.

There is a strange discourse between the hotel and the restaurant. Could not book a table through the hotel and had to pay separately (could not simply add to hotel account).

Probably would look elsewhere next time.

Room tip: I have no tip. If you are prepared to pay a high price for the harbour view then OK
Date of stay: April 2021
    • Location
    • Sleep Quality
    • Service
1  Thank trevorgS5710MD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Casey , General Manager at MACq 01 Hotel, responded to this reviewResponded 9 May 2021

Dear trevorgS5710MD,

Thank you for staying with us at MACq 01 and for taking the time to provide your feedback. Whilst I'm pleased to see that some aspects of your stay were positive, I am also concerned to note there were others that fell below the high expectations that we strive for, particularly the service experience you have described and quality of food.

Unfortunately during your stay, we did have significant system outages which sadly affected our normal operations, including our booking systems and point of sales systems. I apologise for the inconvenience this caused and the impact this had on your experience with us.

Our guest feedback is critical so that we can seek to improve so I’m very appreciative that you have shared these concerns as a warm, personable and seamless guest experience is of high priority for us at MACq 01.

Thank you again and should we be lucky enough to have you stay again in future, I would be delighted to welcome you back with a view to delivering you a truly special and memorable stay.

Kind regards,

Matt Casey
General Manager
MACq 01 Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2021 via mobile

Macq 01 is a stunning spot on the waterfront, staff are welcoming and knowledgeable. They made our honeymoon stay a great one. We love the stories highlighted by the hotel, with rooms beautifully curated. The gorgeous wood lamps are quirky and beautiful.

Service is efficient and friendly, a refreshing change.

Evolve serves a fab selection of spirits and their cocktails are spot on!

We will be back!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Amyjmac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Casey , General Manager at MACq 01 Hotel, responded to this reviewResponded 9 May 2021

Dear Amyjmac,

Congratulations to you both! I’m delighted to hear you had a wonderful stay with us to celebrate this special time in your lives. Thank you for leaving us such a wonderful review and we will look forward to looking after you again next time.

Warm regards,

Matt Casey
General Manager
MACq01 Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2021 via mobile

We stayed at Macq01 in the Executive Waterfront Suite for 3 nights and absolutely loved it. Probably the best place we’ve stayed in Australia.
- Amazing views of the harbour
- Very comfortable king bed
- Large and luxurious bathroom
- Lounge has a kerosine fireplace
- Delicious range of breakfast options (try the smoked salmon and egg bagel)

To make it even more special, the staff were very friendly and always helpful.

My partner and I definitely want to go back.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Jansyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Casey , General Manager at MACq 01 Hotel, responded to this reviewResponded 9 May 2021

Dear Jansyd,

Wow, thank you for providing this truly wonderful feedback. We endeavour to provide our guests with a unique and memorable experience during their visit to Hobart and I’m thrilled to hear you enjoyed your stay with us.

It will be my pleasure to pass this feedback on to our team and we hope to see you again in the near future.

Kind regards,

Matt Casey
General Manager
MACq 01 Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2021 via mobile

What a gorgeous hotel! The decor is superb throughout, the service is fantastic and the breakfast was wonderful. Also really enjoyed the quirky storytelling aspect and really enjoyed our morning tour with Colette. Overall extremely satisfied and will come again if we visit Hobart in the future.

Date of stay: April 2021
Trip type: Travelled with family
Thank Stephycake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Casey , General Manager at MACq 01 Hotel, responded to this reviewResponded 9 May 2021

Dear Stephycake,

Thank you for choosing to stay with us at MACq 01 and providing feedback on your experience, it is very much appreciated.

I'm delighted that you enjoyed your stay with us and in particular I am grateful for your comments regarding the service you received from Colette on your Storytelling Tour. I will certainly pass on your lovely feedback, thank you.


Kind Regards

Matt Casey
General Manager
MACq 01 Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2021

The reputation of accommodation places can be a blessing or a hindrance - in this case the venue lived up to it's reputation in more ways than one. Consistency is the key to reliable service and this place delivered both at all times. We chose to stay in an upper level room on the harbour side with balcony, and loved it - plenty of space, all amenities were excellent, comfort, decor, ambience, heating, and little touches like floor heat in the bathroom was fabulous. I can't think of anything to improve the experience at all.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Dimburr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Casey , General Manager at MACq 01 Hotel, responded to this reviewResponded 9 May 2021

Dear Dimburr,

Thank you for providing this lovely feedback. We aspire to deliver a special experience to our guests at MACq 01 and I’m delighted to hear you enjoyed your stay and that we were able to create some fond memories for you.

It would be our pleasure to welcome you back if we are lucky enough to have you stay again in future.


Warm regards,

Matt Casey
General Manager
MACq01 Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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