Whilst travelling around the fantastic state of tasmania in Australia we travelled west of launceston and went to the Bridestowe Lavender estate. We were longer travelling then we anticipated, due to stopping so many times to take in all the wonderful countryside and cafes etc for short breaks and unfortunately we arrived well past their closing time.
Well that made no difference to the owner Mr Robert Ravens who just happenned to be at the estate and was in the process of closing up when we arrived.
This gentleman has customer service attitude plus ++++. He welcomed us to his estate and proceeded to answer all our questions and engaged us in conversation for some time including a brief history of his pathway to purchase this wonderful estate 5 years ago . Then he had no issues in reopening up the shop and spent over half an hour with us despite his needing to travel into launceston to attend a pre arranged dinner which he was now risking being late for. Hats off to you Mr Ravens, i have experienced customer service from the extreme lows to the extreme highs and you have just set the bar for extreme high to a level that would be hard to beat.
Congratulations on you having restored this magnificent farm back to and exceeding its best heritage and we wish you all the best for the future. We will have NO hesitation whatsoever in reccommending this attraction to whomever we meet in our own travels and will definately return to see the estate at its best in Dec/ Jan when the lavender is at is very best just before harvest.
Mike & Linda
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