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Review of Ibis Adelaide
1.0 of 5 bubblesReviewed 11 Mar 2023via mobile
The Ibis Adelaide is a budget motel in every respect (except the price). Issues: dirty carpet, cheap amenities, thin, stained towels, terrible breakfast. No hand towels in the rooms, no amenities (no lotion or conditioner, no bar soap, no cotton balls, etc.). Everything felt dirty. Shower grout stained, hair in shower, drain rusted. Each morning, silverware with stuck on remnants from previous diners were in the (unsanitary) baskets. My coffee mug one morning had a sticky film—jam from the person who used it previously?? Dining room with cheap, Mia-matched furniture. Frayed chaise lounges outside gym. For $350 per night, it was grossly overpriced. Except for one, the other staff were all pleasant. Conclusion:: STAY ELSEWHERE!
Date of stay: March 2023
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All reviews grenfell street rundle mall great location vending machine rooms are small car park central location corner room comfortable bed would stay again reception staff late check city gym desk coles cafes
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18 - 23 of 1,947 reviews
Reviewed 6 March 2023 via mobile

Strategically located at Adelaide CBD and next to Rundle mall. Check in is smooth and fast. And of course, the check out as well. Located near FnB and shopping. Staffs are polite and helpful. Room is cleaned. Will stat again in future. Recommended.

Date of stay: February 2023
Trip type: Travelled with family
Thank EdwardLiew128
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Felde, Guest Services / Front Office at Ibis Adelaide, responded to this reviewResponded 17 March 2023

Dear EdwardLiew128,

Thank you so much for staying with us and also taking the time to give us some feedback.

It is great to see that you have enjoyed your stay with us and I am glad that our staff looked after you well!

Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special.

Sincerely,


Daria Felde
Operations Manager
ibis Adelaide

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2023 via mobile

Really impressed by my stay. Fabulous location. Comfy and clean room. I had a City View and it was amazing to have the Adelaide sun shining in every day. The staff were really great: especially when there were issues with my booking and with the vending machines. Would happily return

Date of stay: February 2023
Trip type: Travelled solo
Thank travelg8492
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Felde, Guest Services / Front Office at Ibis Adelaide, responded to this reviewResponded 1 March 2023

Dear travelg8492,

We greatly appreciate your kind comments about the hotel and our team!

If there is anything we can do make your future visits more comfortable, please do let us know.

Sincerely,

Daria Felde
Operations Manager
ibis Adelaide hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2023

Unfortunately I booked in this hotel, it was a weekend and it was impossible to sleep because there is a bar near the hotel that plays music until late in the night. I told the receptionnists and they told me that it is like that the weekends, but they can´t do anything. I told the assistant manager, she told me that they will refund me a little part of my amount but there was a lie, she didn´t.
So if you want to sleep quietly look for another hotel.

Date of stay: December 2022
Trip type: Travelled solo
Thank jean-michel v
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Felde, Guest Services / Front Office at Ibis Adelaide, responded to this reviewResponded 1 March 2023

Dear Jean Michel Valmorain,

Thank you so much for sharing your honest feedback.

I am very sorry to hear about your experience - it is not what we want for any of our guests. I was not able to match your name to any bookings in our hotel to definitively establish what had occurred but after speaking to all Duty Managers, one of them did brief me about such a situation and her extensive conversations with the guest. During those various options were offered that could fix the issue and she did end up rebating a part of the night's rate, proof of which she had forwarded.

If that was not you, please do email me direct on h8822-fo@accor.com so I can hopefully collect more details and follow this up.

Sincerely,

Daria Felde
Operations Manager
ibis Adelaide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023 via mobile

Stayed recently here and found the staff friendly and hotel very clean and modern. The room I stayed in was a little small but comfortable and not a lot of space to put your suite cases . The bar and restaurant were nice with a good but small outside area to have a drink and catch up with friends . Drinks are very pricy and the food good but limited. The hotel is in a great location and in the heart of the shopping , restaurant, bar and entertainment area (Randell Mall) .

Date of stay: January 2023
Trip type: Travelled on business
Thank Fishpot52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Felde, Guest Services / Front Office at Ibis Adelaide, responded to this reviewResponded 30 January 2023

Dear Fishpot52,

Thank you so much for staying with us and also taking the time to give us some feedback.

I am happy to see that you enjoyed a comfortable stay despite the rooms being more on the compact side. It is also great to see that our central location was so convenient.

We would love to have an opportunity to serve you again!

Sincerely,

Daria Felde
Operations Manager
ibis Adelaide

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2023 via mobile

Large and modern rooms. Bed was very comfortable. Bathroom was clean and functional. We stayed two nights and the room was well serviced. The location of the hotel was exceptionally good with great restaurants around and shopping. Parking isn’t on site, but is 100m away….not much of a hassle.

Room tip: Be aware room rates vary on different booking platforms.
Date of stay: January 2023
Trip type: Travelled as a couple
Thank Tourista1962
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daria Felde, Guest Services / Front Office at Ibis Adelaide, responded to this reviewResponded 30 January 2023

Dear Tourista1962,

I appreciate you choosing ibis Adelaide for your recent trip and for taking the time to share some feedback.

It is wonderful to see that you have enjoyed your stay and I am glad that our offsite car park arrangement did not cause any inconvenience.

Should you decide to come to Adelaide again, please contact us directly and let us know if there is anything we can do to make your stay even more special.

Sincerely,


Daria Felde
Operations Manager
ibis Adelaide

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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