due to flight cancellation, virgin put me up at this place, free accom, free taxi voucher and was meant to have a meal voucher. (due to it not being there on arrival,was told rudely "its not here, so you pay for meal") no," i will look into it for you,". well the meal turned out to be the best thing of the night, staff very rude the entire time, i asked for early wake up call and taxi booking, must have had an inkling as set my alarm. you guessed it, no wake up call. when i went to desk the rude man said no requests for either wake up call or taxi, "if you made request, i would have done it." Then he proceded to ask for payment for room and meal. ( which i paid cash at restaurant ) I explained again as i did previous night about virgin sending me , due to cancellation and footing the bill (believe me, i would never have stayed i had to pay, and intend to let others know not to stay, who fly weekly to adelaide as i do) shocking service!!!!!!!!!!!!! advice to management , have staff undertake mandatory public relation courses and look up the terms of customer service, i am sure they may learn something ,as both checking in and checking out staff were dismal excuses.
doubt you will bother to respond, however virgin airlines has been notified also. I stayed 9/02/12 overnight.
- Official Description (provided by the hotel):
- Sage Hotel Adelaide is conveniently located on the Southern Fringe of Adelaide CBD, overlooking the picturesque and tranquil South Parklands.Zouk Restaurant is open for Breakfast and Dinner 7 days a week and offers modern australian cuisine in a contemporary setting. Room Service is available 24 hrs.Friendly Staff, clean, modern rooms and FREE Parking, all within a 20 minute walk to the city centre make Sage Hotel Adelaide the perfect base for your stay in Adelaide. ... more less
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- Also Known As:
- Grand Chifley Adelaide Hotel Adelaide
- 208 Hotel Adelaide
- Sage Hotel Adelaide South Australia