I stay in hotels at least once a week and this apartment was a disappointment in a few different ways. The room was clean and had everything listed online but other things made the stay somewhat annoying. Firstly, I specifically asked for a balcony when booking due to the fact that both of us staying in the room are heavy smokers. When I arrived, not only did the apartments have no balconies but we had been given a room on the second floor so that we had to travel down and up four flights of stairs every time we wanted to smoke. I thought that was quite silly given the fact I had made it clear when booking that we were smokers. We spent more time climbing stairs then we spent doing anything else and it was quite hard to drag luggage up those stairs. Secondly, due to the fact I had upgraded from a studio to an apartment, I was quite disappointed by room size and it was quite a noisy place, street noise and noise from apartment doors and s general stairwell. Thirdly, a phone on the first floor was seemingly broken and it rang constantly, for hours and hours. I couldn't hear it from my room but every time I exited the room, it could be heard in the stairwell. I don't expect an apology or response, this is not a complaint, it's simply information regarding my experience and I won't chose to stay at these apartments again.