My friend over holidaying from NZ and I stayed at the Mercure for 4 nights. I had booked through Qantas website, and thought I had chosen a room with twin single beds, but on arrival was told I had booked a Queen Bed, after some discussion the lady on front desk gave us a twin room. It was on the 4th floor looking onto a wall. The windows were very dirty. The room and bathroom were clean, but for a room with twin beds they only supplied 1 cup and saucer, I had to ask reception for another cup which they supplied without a problem. The fridge wasn't stocked with extra milks for 2 people. Back to the room it was very plain and bland, totally not like any picture I have seen advertising the Mecure. I have stayed in the Mecure in Melbourne and it was much nicer. The thing that really annoyed me was when they take a copy of your credit card (as hotels do) they froze $50 per day on my credit card account without telling me this is what they did. Upon checking my bank account I found I was in debt of $250, I paid the funds into my CC acc, then thought hang on I haven't spent this but thought maybe the reception had charged me for a day trip we did, but after going down stairs and asking I was told about the freezing of funds on our account. I wasn't happy to be told this after the event. I informed reception they should tell their clients this when they take the money. I was also told you can pay them the cash on hold if you wish and you get it back when you leave. I would have preferred that option when I arrived. So closing I am still waiting for the debt to be lifted from my account and won't be staying there again.
- Official Description (provided by the hotel):
- Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and broadband internet throughout. Hotel facilities also include the Federal Restaurant and Bar, 24-hour reception and room service, parking and internet kiosk. ... more less
- Reservation Options:
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- Also Known As:
- Accor Grosvenor Hotel
- Mercure Grosvenor Hotel Adelaide, South Australia