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“March Visit, 2012” 3 of 5 bubbles
Review of Mercure Grosvenor Hotel

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Mercure Grosvenor Hotel
Ranked #39 of 58 Hotels in Adelaide
New Zealand
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“March Visit, 2012”
3 of 5 bubbles Reviewed 28 March 2012

Booked this Hotel on advice of Agent. close to City and pick-up point for our Tours. Arrived from NZ reception was good, polite. No porters. So lugged everything into lifts found the room after traveling along very dirty carpets. Our room was very dark, no window except a slot, which was half a window painted over, with a curtain over it. The bathroom, shower over the bath. Not clean. We rang downstairs, could we be shifted. Yes, we were upgraded to the top floor and that was much better. A proper shower, and cleaner. We stayed 4 days, everything was as we expected. Then on our return 5 days later, we were shown to another room, that had a window, but frosted over, but the bathroom had daylight. The whole hotel does not seem to have any daylight, only through frosted windows. The corridor carpets need a good shampooing, the bathroom tiles, I do not think have ever been scrubbed. The floor in the bathroom for the 3 later nights we were there, were never washed, and the shower base was only clean where the water hit it! The one redeeming factor is that it is central, close to everything, and the pick up point for tours. There is also I feel a Health and Safety issue here too. There are big columns in the middle of the corridors, it is very hard to go round them with more than one suitcase at a time. If you are disabled and were on a frame, I am not sure if the space is wide enough!

Room Tip: A/c units are noisy in all the rooms, it is an old fashioned system. If you get a bad room ask to ch...
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  • Stayed March 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KiwiGranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,203 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (272)
Date | Rating
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  • English first
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English first
New Zealand
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 28 March 2012

This hotel is over the road from the Railway Station and Casino, easy walk to Rundle Mall.The reception staff were lacking personality and not friendly. We were carrying golf clubs and as we were staying only one night they suggested we leave the clubs in their storage room at reception as we had a long walk from the lift, up and down more stairs to reach our room. They were right!! Yes the room had a double bed in it, but this was hard up against the wall - not easy for one person to get in and out! only one plastic chair to sit on. The bathroom was minute, but functional. We found the room 'depressing' and decided we would not return till we were ready for sleep. Breakfast IS NOT included in the room rate and is $25. Just up the road in the Railway Arcade there are at least three very good places for a cooked breakfast at half this price. Reception told us that Wifi was available in the lobby, but we and others were unable to log on- Reception were not interested in helping. Carparking available under the hotel I think it was $15 per day.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank polyesterNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Adelaide hotels

Newcastle, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 26 March 2012

We stayed at the Mecure Grosvenor Hotel Adelaide.It is a very average hotel we had a change of room and the sheets were clean in the second room. The first room had someones hair on the sheets and when we removed one of the pillows there was little black dust marks under the pillow (not sure what they were but we did show the lady from housekeeping). The bathrooms could do with a really good clean there was mould all over the shower walls and floor.
We had no hot water on the first morning for showers and there were 3 of us in the room.
The room was quiet which was a plus.

Room Tip: May be stay at a different hotel
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Esther P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Grosvenor Hotel

Property: Mercure Grosvenor Hotel
Address: 125 North Tce, Adelaide, South Australia 5000, Australia
Region: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Adelaide
Price range (per night): $113 - $213
Hotel Class:4 star — Mercure Grosvenor Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and broadband internet throughout. Hotel facilities also include the Federal Restaurant and Bar, 24-hour reception and room service, parking and internet kiosk. ... more   less 
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Also Known As:
Accor Grosvenor Hotel
Mercure Grosvenor Hotel Adelaide, South Australia

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