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FlyOneWorld
Florida

Not Just Tired Rooms but Exhausted

Review of Hilton Adelaide
2.0 of 5 bubblesReviewed 25 Sept 2023via mobile
Whilst the lobby is in good condition, the guestrooms are in dire need of a renovation.

When you walk into the room, all you notice is the wear and tear. The cabinets are scratched, my bedsheets had holes in them, the walls are cracked, the furniture is cracked, the bathroom is in poor condition, and the carpets are wavy.

There is also a lack of thoughtful attention to detail. There are no convenient charging points by the bed the water pressure in the tiny shower cabin is very, very poor. The sink area is too small I could go on.

The guestroom hallways are also dark and quite drab.

In summary, whilst you might feel good in the lobby, the rest of the hotel leaves little to be desired.
Date of stay: September 2023
Room Tip: Rooms are dead tired
Trip type: Travelled on business
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Rupert Hallam, General Manager at Hilton Adelaide, responded to this review
Responded 30 Oct 2023
Dear FlyOneWorld,

Thank you for your constructive feedback. We are an older hotel so a renovation schedule is in place. We have carried out some large renovations to the public areas over the last couple of years and further improvements to the guest rooms is currently in the planning stages. I apologise for your disappointment in this regard.

I hope to welcome you back again in the future to enjoy the upgrades planned.

Kind Regards
David Wain
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Show reviews that mention
All reviews the executive lounge victoria square collins bar diamond member central market tram stop gouger street junior suite around the corner lobby bar valet parking an upgrade room service buffet breakfast bit dated hotel is in a great location across the road
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Reviewed 24 September 2023

Have been to the Hilton in Adelaide a few times for meals, we finally managed to stay there for 3 nights in August. Nice room with good amenities, also the Chromecast in the room is appreciated. We managed to get a breakfast deal with half price breakfast, which was very nice. Overall one of the nicest places to stay in Adelaide - great location at a reasonable price.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Traveling-oz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rupert Hallam, General Manager at Hilton Adelaide, responded to this reviewResponded 26 September 2023

Dear Traveling-oz,

I appreciate your positive feedback and I am so pleased that you enjoyed your stay with us. We do have some great deals including breakfast and I am pleased that this suited you. I look forward to welcoming you back again soon.

Kind Regards
Rupert Hallam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2023

We were. But the Central Market is right next door and we enjoyed different breakfasts there all 3 days we stayed. But we were quite happy with big ham and egg sandwiches with coffee for $10-15 AU and fruit yogurt smoothie for $7.50 AU. Central Market is closed Sunday and Monday but opens at 7 AM other days. Everything at Hilton is nice and a good choice if you want to pay this much to be right downtown. Close to the Free 98 bus stops and many many restaurants one block away on Gouger Street and enjoy secure outside pool and tennis court.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kansasrod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rupert Hallam, General Manager at Hilton Adelaide, responded to this reviewResponded 26 September 2023

Dear kansasrod,

We are in a prime location and I am pleased you enjoyed the Central Markets and the food options available all within close walking distance to the hotel. Public transport is also very close with free bus stops close by and the tram stop just outside the entrance to the hotel. I am delighted that you enjoyed the hotels facilities while you were here. I hope to welcome you back again in the future.

Kind Regards
Rupert Hallam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2023

We are one week into a 2.5 week stay and yes the decor in the hotel is tired. It’s probably reflected in the rate, which is reasonable. I notice a few reviews mention poor customer service but we’ve had fantastic people looking after us since we’ve been here, both at the front desk (warm and prompt welcome and check in), housekeeping (17th floor always greeting us politely and wishing us a good stay) and in the exec bar (Selva is so kind and goes out of her way to look after us.) Franco from concierge actually ran after us down the street on a hot day to deliver a recommendation on good local coffee (Cracked) after they didn’t have a suggestion at hand when we asked. Very impressed.

Beds, pillows and sheets are excellent. Location is EXCELLENT. reasonably priced excellent food is around you and Rundle Mall is a 10 min walk.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Service
Thank Ihateth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rupert Hallam, General Manager at Hilton Adelaide, responded to this reviewResponded 26 September 2023

Dear lhateth,

Thank you for taking the time to share your comments regarding your stay with us. I appreciate your feedback regarding the service you received and I am delighted that Selva, Franco and the team looked after you well. We are certainly in a prime location and I am pleased this suited you. I look forward to welcoming you back again in the future.

Kind Regards
Rupert Hallam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2023 via mobile

Rather dated hotel but good location right next to Adelaide Central Markets with a good breakfast buffet.
Derek and everyone at concierge/bell desk were incredible - witnessed them helping everyone walking through the door.
Huge contrast to Omar at the front desk who was extremely arrogant and rude not just with us but others we saw checking in whilst we were waiting in the lobby. Being Hilton Diamond members as well we asked a basic question such as when the room is expected to be ready and was advised by Omar no idea we’ll text/email you once it’s ready… head back at 3.30pm and room is ready with no notification.
With staff like this it should be rebranded to a Doubletree by Hilton as definitely not up to Hilton standards.

Room tip: Avoid Omar at front desk!
Date of stay: September 2023
Trip type: Travelled with family
Thank Altomatum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rupert Hallam, General Manager at Hilton Adelaide, responded to this reviewResponded 26 September 2023

Dear Altomatum,

I appreciate you taking the time to share your comments. We are an older hotel and therefore projects are in place to upgrade the guest facilities looking forward. We are fortunate to be next to the Central Markets and I am pleased you enjoyed the food options available. We do have a great team and I am delighted that Concierge were helpful during your stay however, I did note your disappointment with the service provided by our Reception team and I apologise that you found them rude. This was certainly not their intention and please rest assured this will be shared with the Front Desk Manager to ensure the team are more professional. I hope to welcome you back again in the future.

Kind Regards
Rupert Hallam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

Downtown but yet close to the airport, the Hilton Adelaide lives up to the expectation of the Hilton brand. The room was large, comfortable as well appointed. The view into Victoria Square was very attractive, especially at night. The staff was amazing, in particular the concierge team who helped us arrange transportation to a local vineyard on short notice. The prepared multiple options for us to select from and gave us a much needed umbrella for the Adelaide rain. We enjoyed dining and drinking in the The Collins Bar. I t was a comfortable place to relax, people watch and play cards. The happy hour drinks were delicious, but expensive.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Giant_Stride_SCUBA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rupert Hallam, General Manager at Hilton Adelaide, responded to this reviewResponded 17 August 2023

Dear Giant_Stride_SCUBA,

I am pleased that you found your room clean and comfortable and you were happy with the view of Victoria Square. We do have a great team and I am pleased that Concierge looked after your transportation requirements during your stay. Our dining and bar options offer a great place to relax at the end of the day and I am delighted that you enjoyed this space.

I hope to have the opportunity of welcoming you back again in the future.

Kind Regards
Rupert Hallam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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