Although this hotel stay was pleasant and quiet, it was lacking in a number of areas
1. Recognition of status as a Diamond member was almost non existent. I was given an upgraded room but it was not really what I would consider an upgrade given the room location
2. Breakfast was just poor. You could order a plate of hot food e.g bacon, scrambled eggs (not choice of type), a sausage and a hash brown with a slice of toast. There was no other choice for hot food and if you wanted a Barista coffee you paid extra along with other items. Not really up to normal Novotel standards