Although this hotel stay was pleasant and quiet, it was lacking in a number of areas
1. Recognition of status as a Diamond member was almost non existent. I was given an upgraded room but it was not really what I would consider an upgrade given the room location
2. Breakfast was just poor. You could order a plate of hot food e.g bacon, scrambled eggs (not choice of type), a sausage and a hash brown with a slice of toast. There was no other choice for hot food and if you wanted a Barista coffee you paid extra along with other items. Not really up to normal Novotel standards
I have stayed at the Rockford many times over the years. I recently had to stay for some self quarantine for travel for business. Their renovation has been completed so the ambiance and facilities have been improved. Their great service and attitude remains the reason that I keep coming back.
The hotel has been recently refurbished and is adequate for the needs of a business traveller. It it is relatively small hotel but very clean and friendly staff. Located next to the university and near a lot of restaurants and cafes.
Location was great. However parking was limited. I was told I needed to book but there was no option to book on Accor.com. Limited restaurant options and no room service which staying for 8 nights was frustrating. The room keys are hyper sensitive and if placed near your phone lose they memory and need to be reprogrammed. The breakfast offer was pretty average and the coffee was undrinkable. It was disappointing that the hotel didn't recognise my Accor loyalty when others who were non Accor members got room upgrades and I didn't? It felt like the hotel wasn't an Accor hotel and has a confused identity