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Michael Haby
Canberra, Australia

Nice but lacking

3.0 of 5 bubblesReviewed 7 Mar 2021
Although this hotel stay was pleasant and quiet, it was lacking in a number of areas
1. Recognition of status as a Diamond member was almost non existent. I was given an upgraded room but it was not really what I would consider an upgrade given the room location
2. Breakfast was just poor. You could order a plate of hot food e.g bacon, scrambled eggs (not choice of type), a sausage and a hash brown with a slice of toast. There was no other choice for hot food and if you wanted a Barista coffee you paid extra along with other items. Not really up to normal Novotel standards
Date of stay: March 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Reviewed 23 February 2021

I have stayed at the Rockford many times over the years. I recently had to stay for some self quarantine for travel for business. Their renovation has been completed so the ambiance and facilities have been improved. Their great service and attitude remains the reason that I keep coming back.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank bjn888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 February 2021

The hotel has been recently refurbished and is adequate for the needs of a business traveller. It it is relatively small hotel but very clean and friendly staff. Located next to the university and near a lot of restaurants and cafes.

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Sean D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2021

Location was great. However parking was limited. I was told I needed to book but there was no option to book on Accor.com. Limited restaurant options and no room service which staying for 8 nights was frustrating. The room keys are hyper sensitive and if placed near your phone lose they memory and need to be reprogrammed. The breakfast offer was pretty average and the coffee was undrinkable. It was disappointing that the hotel didn't recognise my Accor loyalty when others who were non Accor members got room upgrades and I didn't? It felt like the hotel wasn't an Accor hotel and has a confused identity

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank richardsU7600EO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2021

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2020 via mobile

We recently stayed here after a Xmas party function that we had on the same night
at the venue. The team that looked after us were amazing for the entire evening and stay. I would like to thank Himanshu and the team for looking after all of our dinner guests and the fantastic customer service for the entire stay. I look forward to returning next time I have a night out in the city.

Date of stay: December 2020
Trip type: Travelled on business
2  Thank 89andrewf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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