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richardsU7600EO
Toowoomba, Australia

Good Location but poor service.

3.0 of 5 bubblesReviewed 25 Jan 2021
Location was great. However parking was limited. I was told I needed to book but there was no option to book on Accor.com. Limited restaurant options and no room service which staying for 8 nights was frustrating. The room keys are hyper sensitive and if placed near your phone lose they memory and need to be reprogrammed. The breakfast offer was pretty average and the coffee was undrinkable. It was disappointing that the hotel didn't recognise my Accor loyalty when others who were non Accor members got room upgrades and I didn't? It felt like the hotel wasn't an Accor hotel and has a confused identity
Date of stay: January 2021
Trip type: Travelled on business
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Accorhotels.com
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Reviewed 1 January 2021

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2020 via mobile

We recently stayed here after a Xmas party function that we had on the same night
at the venue. The team that looked after us were amazing for the entire evening and stay. I would like to thank Himanshu and the team for looking after all of our dinner guests and the fantastic customer service for the entire stay. I look forward to returning next time I have a night out in the city.

Date of stay: December 2020
Trip type: Travelled on business
2  Thank 89andrewf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2020

Staff were very friendly and helpful in particular the bartender/waiter always made you feel welcome and special ,disappointed the roof top refurbishment is still not complete as this will take the property to 5 star rating

Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank GregV07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2020

We’ve been staying in this hotel occasionally as it’s close to hospital facilities we use. There’s easy access from the basement car park to and from major roads around the hotel. The reception and other staff are always very helpful. So we had another comfortable stay.

Date of stay: November 2020
    • Value
    • Location
    • Service
2  Thank Bob D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2020

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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